TULAJAKUMARI DAHAL

Malden, MA *****

781-***-****

ad4s6p@r.postjobfree.com

OBJECTIVE: To find an administrative or managerial role with a financial or educational institution where I can apply my extensive skills and in experience in administration, customer support, financial management, instruction/training, and database maintenance

WORK EXPERIENCE:

Roxbury Center for Financial Empowerment, Boston, MA Jan 2024 to Present

Financial Guide/ Tax Intake Interviewer

apply tax law and run TaxWise software;

Provide assistance to blind and low-vision tax clients as they complete required IRS forms and eligibility-screening

In a polite, courteous and cooperative manner, communicate with blind and low-vision tax clients in order to ensure their needs are being met and that they understand the tax filing process while at the Center for Working Families tax site,

Work with Center for Working Families site leadership staff and the Boston Tax Help Coalition’s Disability.

Ambassador in order to ensure all VIP program clients receive quality tax services at the Center for Working Families tax site.

Intake/Interview for VITA, respond to taxpayers questions, copying, etc.

Medford Public Library Jun 2023 to Dec 2023

Circulation Assistant

Checks materials in and out; assists patrons with self-checkout.

Greets and directs patrons to various locations.

Registers new patrons.

Collects and records fines and fees.

Assists with holds and interlibrary loans.

Troubleshoots circulation problems and issues.

Answers the phone when necessary. And so on.

Massachusetts Bay Transportation Authority Boston, MA. Oct 2022 to May 2023

Administrative Assistant

Receive CMO Phone Calls, take messages

Monthly Bus and Rail Business Reports

Manage Non-Revenue Database

Gather signatures and approvals

Draft and create various documents

Miscellaneous errands and tasks

Maintain copier function for the floor

Payroll Program Assistant,

Schedule meetings and appointment

Manage email

Massachusetts Department of Agricultural Resources, (Mass.gov), Boston, MA, April 2022- Sep 2022.

Program Assistant

Reviewing and entering data from email forms to Access Database

Cross-checking between databases to identify and flag incomplete records

Filings

Electronic filing of reports and other program records

Enter paper-based evaluation forms into electronic format

Assisting with public records requests (searching records and pulling/copying records)

Acting Section Officer, Agricultural Development Bank LTD, Nepal, 2018 – 2020

Assisted senior management of administration services in a Regional Office.

Managed facilities, mail processing, office supplies, and accessories for 26 Branch Offices including the Regional Office.

Managed assets of the regional office, maintaining computerized records and organizing all databases relating to Regional Office staff.

Managed Regional Office calendar and coordinated scheduling and logistics for meetings, appointments, and travel.

Coordinated between higher management and lower management teams.

Front Desk Assistant, Agricultural Development Bank LTD, Nepal 2008 - 2018

As a Senior Credit Assistant:

Provided customer intake services within the credit department.

Documented short and long-term loans.

Oversaw security of computerized records.

Conducted field visits to analyze collateral and viability of short-term loans.

As a Compliance Assistant:

Reviewed documentation of long-term bank customers and migrated information

Assisted the manager in reviewing new product proposals and analyzing risk and compliance issues relating to these products.

As a Remittance Assistance:

Assisted with internal and external bill collection.

Assisted manager with electronic check clearing.

Expedited settlement of customers’ financial transactions.

Assisted customers in transferring and collected funds between Nepal and other countries. Various.

As a Safety Deposit Box Custodian:

Assisted customers in securing safety deposit boxes, orienting them to their use, and maintaining their computerized records.

As a Senior Bank Guarantee Assistant:

Created bank guarantees for customers and maintained all relevant records.

As a Teller:

Managed deposits and withdrawals, printed bank checks, and provided bank balance information for customers.

As a Customer Service Representative:

Provided extensive customer service by greeting customers and assisting them with their bank transactions.

EDUCATION:

Bachelor Degree in Business Administration, Lord Buddha College, Kathmandu, Nepal, 2013

Bachelor Degree in Education, Tribhuwan University Campus, Kathmandu, Nepal, 2009

SKILLS:

Computer: Microsoft Office, other software, such as Excel, Word, PowerPoint, Google Calendar, Google Outlook, T-24, HRCMS, and so on.

Personal: Team player, punctual, detail-oriented, public speaking, Presentation, Coordination, identifies problems and solutions, design lessons, adopt new situation, leading group, Interviewing, manage self, accept responsibility, delegates, guide and coaches, teaching, handle urgent situation well. Explaining, scheduling, demonstration, evaluating, planning, goal oriented, instruct/provide detail, and so on.

LANGUAGES: Nepali (Fluent), Hindi (Fluent), Urdu (Intermediate)

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