BARRY ESTES

**** * ****** *** *****, ID ***** Phone: 208-***-**** Email: ad4s63@r.postjobfree.com

CAREER SUMMARY

Twenty years of progressively responsible experience in business, business analysis and project management for state-of-the art IT companies. Proven effectiveness in communication combined with a passion for customer service resulting in highest level of customer satisfaction and long-term client relationships. Strong leadership and teamwork expertise developed in military career.

EXPERTISE

Business acumen plus technical expertise

Business Process Mapping

User Stories/Use Case Development

Test Case/Scenario Development

Agile environment experience

Excellent problem-solving skills

Adept in conducting business presentations

Proficient at managing cross functional teams

Outstanding communication skills

Experienced with Microsoft Office Suite and Visio

TEKsystems; Boise, ID May 2022 – May 2023

(Contractor with RSM US LLP)

Senior Business Analyst

Partner heavily with business owners to manage and maintain a clean product backlog and prepare work for development

Responsible for developing a deep understanding of the business vision, goals, and needs for assigned product

Help drive the product team toward successful delivery of product implementations and improvements

Liaise with vendors to report on performance against expected Service Level Agreements and Key Performance Indicators

Experis; Boise, ID April 2021 – December 2021

(Contractor with Crucial Technologies)

Business Analyst

Work closely with business stakeholders to gather requirements, create user stories and acceptance criteria

Act as a liaison between business stakeholders and the software development team

Responsible for project communication, documentation and ensure appropriate stakeholder sign-off

Collaborate with UX designers to drive and deliver user flows, wireframes, and mock-ups

Break down complex requirements into User Stories written from a business perspective

Cradlepoint; Boise, ID November 2020 – February 2021

Customer Success Operations Analyst

Provided deep-dive analysis of customer data focused on sales quotes, renewals, and churn reduction.

Produced daily performance reporting of renewals representatives and current progress towards

quarterly pipeline goals

Responsible for driving analytic initiatives to provide suggestions for real-time dashboards, automated programs, and operationalize data to furnish strategic information for management.

Worked across multiple data tools, including Microsoft Dynamics, Tableau and Salesforce.

TEKsystems; Boise, ID May 2017 – June 2020

(Contractor with the Idaho Transportation Department)

Senior Business Analyst

Provided project support on a major SharePoint migration. Contacted users across the state, organized large virtual meetings, and documented requirements for the SharePoint Migration team. Documented “Before” and “After” SharePoint sites, with 739 existing sites being reduced to 228, utilizing Microsoft Visio for the diagram

Oversaw user acceptance testing for a critical software upgrade involving 18 users in 12 different locations statewide; communicated with testers on a continuous basis, reported UAT progress on a weekly basis utilizing Team Foundation Server reporting, reported critical issues as they occurred. Upgrade was successfully deployed to Production with no issues reported

Gathered requirements and created technical and functional specifications on several successful Department initiatives, including PCI Compliance, the International Registration Plan (IRP), and an upgrade of the Transportation Asset Management System (TAMS)

Documented business processes in a manner that facilitated long term maintenance, business process automation, and process improvement

PlusOne Solutions Inc.; Boise, ID January 2014 – May 2017 Business Analyst III

Responsible for the coordination and implementation of tasks associated with corporate projects/initiatives

Worked directly with clients and led and facilitated team activities such as status meetings, project planning sessions, and project deliverables

Worked closely with stakeholders to implement company-wide technical solutions, complex business process improvements, and led client implementations

Responsible for business/technical requirements as well as testing for large project/initiatives

Responsible for documentation of current and future business processes using a variety of tools, including Microsoft Word and Visio

ArmgaSys, Inc.; Boise, Idaho October 2012 – January 2014 Business Analyst/Project Manager

Assisted in implementing technology solutions in a cost-effective way by determining the requirements of a project or program and communicating them clearly to all stakeholders, facilitator and partners

Operated as Level One technical support for a new product in beta phase of development, providing outstanding customer service and support

Developed documentation to describe handling, functionality and architecture of Navy software application in an Agile environment

Created and executed software test plans and assisted stakeholders with user acceptance testing, defect reporting and resolution

Molina Medicaid Solutions; Boise, Idaho July 2011 – September 2012 Member Systems Analyst

Served as primary on-site systems analyst for Medicaid member eligibility to communicate requirements to technical team members and stakeholders in Idaho Department of Health and Welfare

Operated as the principal contact and liaison for all Change Requests regarding Medicaid member eligibility assigned to the Project Management Organization

Coordinated with business units in multiple departments to drive change and increase efficiency in Medicaid eligibility determination

InnovaSystems; Boise, Idaho January 2008 – May 2011 Business Analyst

Worked with customer business units at a project level as a liaison amongst Navy stakeholders to elicit, analyze, communicate and validate requirements of business processes, policies and information systems

Assisted in requirements gathering using a variety of techniques; recorded and tracked requirements using Team Foundation Server

Created and executed software test plans and assisted Navy stakeholders with user acceptance testing, defect reporting and resolution in an Agile environment

Responsible for facilitating daily Scrums, maintaining meeting minutes and follow-up on multiple action items

Adecco Technical; Boise, Idaho August 1994 – November 2007

(Contractor with Hewlett-Packard)

LaserJet Supplies Marketing Coordinator

Disassembled, tested and recorded competitor’s product performance through collaboration with engineering, technical marketing and marketing departments

Developed sell-against, training and historical material using technical specifications, photographs and competitive intelligence data acquired from aftermarket resellers

Researched, acquired and recorded competitor’s product offerings by establishing relationships through aftermarket resellers; over $70,000 worth of competitive product purchased and tested over the last calendar year

Test Lab Manager

Developed a comprehensive inventory system to solve problems with burgeoning printer inventory coupled with a lack of a maintenance program, resulting in a 20% increase in lab floor space and reduced printer down time

Managed and coordinated the daily activities of five individual contracts supported by 16 associates for four years maintaining a continuously superior level of customer service with a turnover rate less than 5%

Planned, organized, directed and controlled a nine-month project relocating an entire test lab and team consisting of eight technicians on two shifts and ten workstations; the move took less than a week with zero interruption in lab production or customer service

Operations Manager

Increased sales by 10% to $12 million per annum in an environment where the customer was downsizing

Oversaw operations in a branch supporting over 300 employees, supervised payroll and recruiting functions, developed new compensation programs, and negotiated new contract terms on an annual basis

Handled employee issues regarding unemployment claims, Worker’s Compensation programs and harassment, and unfair treatment investigations

Developed and conducted presentations to train associates and customers regarding the business relationship between the customer and Adecco Technical

United States Air Force July 1979 – August 1994

Technical Training Instructor - Electronics Technician

EDUCATION AND PROFESSIONAL DEVELOPMENT

George Fox University; Newberg, OR

Master of Business Administration: Leadership and Ethics

Park University; Parkville, MO

Bachelor of Science: Management/CIS

Community College of the Air Force

Associate of Applied Science: Instructor of Military Science

Community College of the Air Force

Associate of Applied Science: Electronic Systems Technology

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