Panama City, FL *****

850-***-****

ad4s61@r.postjobfree.com

m

EDUCATION AND

TRAINING

High School Diploma

Niceville Senior High School,

Niceville, FL

June 1998

Associate of Science

Nursing

Northwest Florida State College,

Niceville, FL

• AFJROTC all four years.

• I made the rank of Lt. Colonel

my senior year.

• Was one of 11 on Staff as the

Logistics Officer out of a large

core of over 400 cadets.

• Was on several of the drill teams.

Color Guard, Sabre Team and

commander of Honor Guard. We

were responsible for flag detail

daily and for all the home

football games.

• I also did a lot of service work at

Duke Field with Family

Readiness.

• Anatomy and Physiology

Advanced Placement Course in

11th grade.

SUMMARY

Passionate about customer service in all career felids that I have had the opportunity to work in. Very detail orientated and enjoy problem solving and thrive being a team player. There is always a solution if you don't dwell on just the problem.

SKILLS

EXPERIENCE

CONTENT SPECIALIST

Paul Davis Restoration & Remodeling Panama City Beach, FL March 2023 - July 2023

GUEST SERVICE REPRESENTATIVE

Bookit.com Panama City Beach, FL August 2013 - April 2014 ALISA ALEXANDER

• Front Office Support

• Credit and Cash Payments

• Bill Payment

• Money Handling

• Daily Reporting

• Sales Transaction Processing

• Merchandise Tracking

• Staff Management

• Inventory Auditing

• Sorting and Labeling

• Records Management

• Deposit Preparation

• Paperwork Coordination

• Performance Improvement

• Transaction Management

• Flight Corrections

• Special Events

• Vacation and Business Travel

• Catalogued and packed client's household contents and furniture to deliver to the warehouse.

• Cleaned all items in the lab and then packed the items back once the home was restored.

• Most of the jobs we worked were fire and flood related. Removing mold and soot with specialized chemicals and equipment was crucial to ensure all items placed back in the client's home were no longer hazardous.

• Managed customer complaints and rectified issues to complete satisfaction.

• Maintained knowledge of local activities and events to educate guests on options.

• Arranged special accommodations for guests to enhance visitor experiences.

• Documented guest suggestions and complaints to facilitate process AA

SERVICE DESK/MONEY CENTER ASSOCIATE

Wal-Mart Supercenter Panama City, FL November 2012 - August 2013 improvements with leadership.

• Answered incoming calls from guests seeking reservations or general information.

• Verified reservations by phone or in person.

• Provided guidance to new team members on how to perform tasks correctly.

• Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.

• Also worked with all the airlines to correct flight issues both foreign and domestic.

• Assisted customers with check cashing, bill payment, and money orders.

• Verified customer identification documents according to established guidelines.

• Trained new employees on proper Money Center procedures and processes.

• Reported any irregularities or discrepancies immediately to management staff.

• Analyzed financial data to identify discrepancies or potential fraud activities.

• Received incoming shipments of currency from banks and other financial institutions.

• Answered customer inquiries regarding policies and procedures.

• Resolved customer complaints in a timely manner.

• Conducted regular audits of Money Center records to ensure accuracy.

• Performed various administrative tasks as requested by supervisors or managers.

• Prepared and checked cashier register tills

• I also worked with Walmart for four years from 2000 to 2004 and helped open four new locations. Trained cashiers, service desk, loss prevention, layaway and site to store.

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