PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Donald Caldwell

770-***-**** ad4s5r@r.postjobfree.com Marietta, GA 30008 Hardworking Customer Service Professional with a strong history of meeting and exceeding customer expectations. Sales and service expert with a record of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices.

• Employee Relations • Relationship Building Vendor Relationship Management

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• Hiring and Recruitment • Training and Mentoring • Analytical and Critical Thinking

• On-the-Job Training Workflow Process

Improvement

• • Employee Coaching

Human Resources Benefits Manager

D. Precision Logistics, LLC, (Amazon-Remote), 2020 - 2023 Spearheaded orientation training, including coverage of HR policies, benefits plans and compensation structures.

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Developed employee well-being and morale-boosting programs that resulted in the benchmarked record-setting improvement of reducing staff turnover by 15%.

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Raised the guest-satisfaction index from 86% to 92% by moderating swift resolution of customer concerns thereby preserving customer loyalty.

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Worked with internal staff and vendors to resolve difficult or sensitive insurance problems and related documentation.

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Administered, directed and reviewed employee benefit programs, including integration of benefit programs following mergers and acquisitions.

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Designed, evaluated and modified benefits policies to keep programs current, competitive and in compliance with legal requirements.

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Identified relevant occupational trends through ongoing research, helping outline worker requirements based on industry changes and interrelated activities.

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New Hire Trainer And Coach

Marriott ExecuStay Customer Service Center, 2014 - 2020 Introduced training programs that enhanced employee performance and helped build a motivated workforce.

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Conducted 90-day coaching and counseling sessions for the probationary period to ensure the highest level of quality and productivity.

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EDUCATION

• Met training needs by developing and improving training strategies to meet changing demands.

• Educated employees using classroom training, demonstrations and on-the-job training. Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.

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• Offered to assist with additional tasks to keep projects on-task and meet tight deadlines. Business Studies

Kennesaw State University, Kennesaw, GA, May 2000 Certification: Customer Service Training

Chattahoochee Technical College, Marietta, GA, May 1998

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