Diane C Biondi

PO Box ****** 858-***-****

San Diego, CA 92172 ad4s5k@r.postjobfree.com

CORE KNOWLEDGE AND SKILLS

Project management lifecycle and SDLC Requirements and workflow analysis

Problem solving and reconciliation Facilitate user training & testing

Documentation and attention to detail Create and manage project schedules

Agile/Scrum Methodology Create agendas and action/status reports

Managing project budgets, vendors Lead virtual and in-person team meetings

Full secret security clearance Excellent written and verbal skills

Working to attain PMP Leadership

Enlyte, San Diego, CA Sep/2021 – Nov/2022

Project Manager, IT PMO Management Office, Mergers & Acquisitions (Contract Position)

Responsible for leading multiple project teams to deliver high profile projects spanning multiple business units.

oMerger of Coventry contractors into the Enlyte systems using Amazon Workspaces for multiple business units, including USA and overseas based contractors.

oConducted Cloud based Disaster Recovery failovers to document procedures and establish checklists for future DRs with other lines of business.

American Specialty Health, San Diego, CA Oct/2019 – Feb/2020

Document Technician (Contract Position)

Audit of provider accreditation files for acceptance into the ASH Provider Network.

American Specialty Health, San Diego, CA Jul/2013 – Apr/2019

Sr. Project Manager

Responsible for leading multiple project teams to deliver high profile projects spanning multiple business units. Manage resources, schedules and financials for projects that ranged from $10k to $750k. Includes management of issues, risk and project change requests to ensure successful and on-time project delivery. Collaborate with developers using Agile/Scrum methodology. Contributed to process improvement initiatives relating to improving project delivery. “Star Performer of the Month” July 2018.

oHITRUST security audit to renew critical industry accreditation. Work with senior leaders to ensure policies, processes and evidence were created/collected to meet over 180 audit rqts.

oAutomation of onboarding, off boarding and change of employee status. Using scripts and integrations between Active Directory and UltiPro (Payroll and Employee System) created a single source of truth for employee information; decreased manual interventions by 95% and resulting in time savings of 35% for two full time employees.

§Worked with HR and Payroll to extract employee information in file format; Updated Active Directory and all other company systems to ensure accurate levels of access to data throughout the company as well as employee information for taxes and reporting.

oManaged initial installation and major upgrades of Mitel call center system used in all 5 office locations (400+ staff impacted) that supports thousands of members. Trained call center agents, conducted user testing with supervisors/trainers, communicated key deliverables and deadlines with stakeholders and ensured successful launch. Moved from telephone lines to internet connections (VOIP) eliminating T1 lines.

oConsolidation of on-prem Right Fax/Open Text servers to a single cloud-based platform saving the organization over $100k annually; provided key DR business process stability.

Diane C Biondi

oProject Web App – Create schedules, tasks, issues, risks, budgets, provide access to users, assign resources, distribute reporting to management team

ResMed Corp, San Diego, CA Jul/2010 – Feb/2013

Sales Compensation Analyst

Calculated all monthly Sales Accruals & Commissions (US, Canada and Latin America)

Researched and analyzed accounts and sales orders; documentation of business processes

Lifecare Solutions, Inc. San Diego, CA Apr/2008 – Jun/2010

Web Analyst

Using Volusions software, created product descriptions, pictures, layouts for new website

Created product categories and options; added over 750 products for launch of website

Vistage International, San Diego, Ca Jun/2007 – Jan/2009

Data Analyst

Using Salesforce.com, maintained database, eliminated duplicate records, created special reports

Managed list requests using a custom object in Salesforce target deadlines for campaigns

Reduced SLA’s 25% by writing Salesforce process documentation for internal/ external clients

Recommended / implemented process changes resulting in an increased customer satisfaction

Developed an exception process for business-critical requests in Power Point presentation form

Additional Experience (Including 10yrs General Dynamics Corp) Jan/1986 - Apr/2007

Developed /documented business processes and achieved financial systems reconciliation

Project Manager/Team Lead for design and implementation of On-Line Inventory& Labor Systems

Project Manager - Material Distribution Systems

oDeveloped, planned critical path schedule to track project effort within deadlines

oCreated, maintained implementation manuals, presentations and training materials; conducted training sessions for over 2,300 division personnel

oAnalyzed, developed and documented user/business requirements and report definitions; wrote technical specifications; assisted in data migration, project planning, conducted systems testing

Developed, implemented, maintained over 600 on-line databases for Financial Forecasting

Reduced reconciliation process resulting in 90% man-hour reduction

Improved employee productivity 30% by developing desktop applications

Documented and developed 60 process flowcharts. Identified opportunities for efficiency

Using Survey Monkey developed surveys; determined help desk effectiveness

Created/maintained Microsoft Access Database to track customer repairs; implemented of on-line order/return tracking system

COMPUTER / SYSTEMS EXPERIENCE

Member Project Management Institute (PMI)

Extensive experience in Microsoft Office Suite including Outlook and Visio; Project Web App – Create schedules, tasks, issues, risks, budgets, provide access to users, assign resources

EDUCATION

Catholic University of America, Washington, D.C. Bachelor of Arts

Mesa College, San Diego, CA Business Administration & Information Systems

University of San Diego, Extension Program, San Diego, CA: Interpersonal Relations, Management Skills, Communications Skills, Listening skills, Auditing/Risk Assessment.

Diane C Biondi

Gemological Institute of America – March 2003 – GG

VOLUNTEER ASSOCIATIONS

American Cancer Society: Board of Directors, California Division Resource Team, Chair, Reach to Recovery Coordinating Committee, Volunteer visitor to recovering and newly diagnosed Cancer patients

Meals on Wheels: Volunteer delivery of meals to seniors (16 years)

https://www.linkedin.com/in/dcbiondi/

Contact this candidate