JAIME SMITH

SUMMARY

Adaptable student with knowledge of CPT Coding, HCPCS Codes, ICD-10 codes and

regulations of Medicaid and Medicare. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals.

EXPERIENCE

TGP Franchising LLC - Team Lead/Membership Director Dallas, TX • 02/2022 - Current

CONTACT

ad4s47@r.postjobfree.com

979-***-****

Wharton, Texas 77488

SKILLS

• Administrative Support

• Customer Service and

Assistance

• Developed and implemented successful membership campaigns to increase overall retention rates

• Managed multiple projects simultaneously while meeting tight deadlines

• Provided excellent customer service when responding to queries from members via email or phone calls

• Maintained accurate records regarding current and prospective members' contact information

• Provided guidance and mentorship for junior-level staff members

• Supervised a team of membership staff while providing guidance on customer service best practices

• Worked with coworkers to complete tasks

• Participated in ongoing training to enhance own job skills and knowledge

• Experienced with social media and communications platforms

• Met deadlines while maintaining high-quality deliverables

• Focused on learning new skills and staying updated with industry changes.

• Clerical Support

• Microsoft Excel

• Electronic Patient Medical

Record

• Reviewing Patient

Information

• Verbal and Written

Communication

• Payment Processing

• Medical Terminology

• Medical Billing

• Coding Expertise

• Microsoft Office

• HIPAA Understanding

• Organizational Skills

• Administration and

Management

St. Agnes Healthcare - Caretaker

Houston, Texas • 03/2017 - 08/2017

• Insurance Eligibility

Verifications

• Helped client with morning hygiene like brushing his teeth and washing his face

• Also prepared meals for the client, cleaned client's apartment, and made sure that the client took medication daily.

• Updating Customer Accounts

• Pleasant Telephone

Demeanor

• Knowledge of CPT Coding

Traveler's Inn & Suites - Front Desk / Housekeeping Wharton, Texas • 07/2015 - 12/2016

• Knowledge of HCPCS Codes

• Knowledge ICD-10 Codes

• Answered telephone and greeted customers • Knowledge of Medicaid & Medicare Regulations

• Also collected all cash and credit card payments that customers used to pay for room

• Cleaned all check out rooms, took out trash, washed and folded all laundry.

• Oversee inpatient and

outpatient claim forms

• Processing Medicare,

Medicaid and Commercial

Insurance

Diamond S Restaurant - Assistant Manager

Wharton, Texas • 11/2014 - 02/2015

• Ran register and greeted all customers, cooked food orders, also closed and counted all registers at the end of shift

• Performed inventory and made food truck orders

• Took bank deposit to the bank and supervised 4 employees Brand Coffee Service - Receptionist/Accounts Receivable Houston, Texas • 02/2001 - 08/2006

• Answered phone and dispatched, entered all invoices to be billed, entered all cash and credit cards payments from customers, issued purchase orders, conducted and reconciled monthly warehouse inventory, and made collection calls to customers. PROFESSIONAL MEMBERSHIPS

• Member of AHIMA

EDUCATION AND TRAININ

G

Certification In Medical Coding

And Billing Candidate

DeVry University Chicago

Campus

Chicago, IL • Expected in

09/2023

US Bradford School Of Business

Houston, Texas • 05/1995

High School Diploma

Channelview High School

Channelview, Texas • 05/1994

Associates Of Business

Management: Business

Management

Southern New Hampshire

University

Manchester, New Hampshire

CERTIFICATIONS

• Expected CMA Certification

10/2023

Contact this candidate