LaDonna Ann Jarrett

*** * ** ****

Amarillo,TX **118

806-***-****

ad4s3w@r.postjobfree.com

Summary

Over 10 years of inbound and outbound call center experience.

Experienced in defusing irate customers and agents with the end result resolving the conflict.

Provide superior customer service answering account questions, reviewing paperwork and supporting escalated calls.

Self-motivated and able to multitask and communicate effectively with all levers of co-workers and customers.

Experience

Gene Messer Ford

August 2022 to May 2023

Wrote up repair orders

Called customers for authorization for repairs.

Called customers to keep them posted on the status on parts and the eta on repairs.

Called customers when the repair or service was completed and collected payment

Called warranty companies when applicable to get authorization for repairs

Scheduled customers to have their vehicle serviced.

Carizma Motors

June 2021 to August 2022

Schedule appointments for customers to have their vehicle serviced or for repairs.

Wrote up repairs orders.

Called customers with the diagnosis of their vehicle and to get authorization for repairs.

Sent out of town customers to sublets for repairs.

D’s Pest Control (Rentokil NA)

August 2019 to June 2021

Schedule pest control appointments and process payments.

Update and maintain current information on new accounts and create new customer accounts.

Process daily paperwork for assigned technicians.

Scheduled appointments for monthly assigned reports.

At&t

September 2018 to July 2019

Manage and update customer accounts

Provide customers with account information.

AIG

March 2014 to May 2018

Manage and update client and agent databases.

Provide clients, agents and receiving companies with the information requested on policies.

I worked with the New Business department on resolving Not In Good Order issues on new and existing policies.

I have assisted in the training of new employees.

I assisted the escalation team.

I was trained in a few different areas of the business.

I was promoted to the escalation team January 1, 2018.

Atmos Energy

March 2010 to March 2014

Manage and update customer data bases.

Coordinate with the dispatch team to start, stop, or suspend service.

Evaluate problems for customers and provide solutions.

Received over 50 incoming call from customers, set up new accounts, took payments over the phone, and made payment arrangements and sent out bills.

Assisted customers with questions or concerns about their accounts and handed calls from customer regarding their service orders.

UPS Store

October 2009 to March 2010

Responsible for assisting customers in the use of the copy machines.

Responsible for packing and shipping various items customer brought in the store.

Responsible for opening and closing the store.

Sorted mail and put in the appropriate customers mail boxes.

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