Jeff L. Roberts

Dripping Springs, TX *****

Email: ad4s31@r.postjobfree.com Phone: 512-***-****

GENERAL MANAGER OPERATIONS & SALES

Driven leader, coach and mentor with keen attention to detail and successful track record for generating outstanding top and bottom line impact across multiple industries. Extensive experience and results in all facets of general management, sales, marketing, and operations in both individual and multi-site environments.

PROFESSIONAL EXPERIENCE

Safesite, Inc., Austin, TX 2013 to 2024

General Manager

Responsible for the Central Texas market and accountable for all facets of the operation including sales, marketing, and operations. Responsible for achieving budgeted sales growth, net income, managing accounts receivable, facility expansion, and security. Responsible for supply chain management in the following areas: All Company benefits, Company Commercial Insurance, uniforms, GPS and Telecommunications, and Fleet Maintenance. Accountable to insure the operation incurs no service failures.

●Lead the entire company by successfully adding over 90 new accounts in 18 months.

●Zero lost customers due to service failures or service related issues during my complete tenure.

●Successfully implemented new restocking program; positive results lead to company-wide rollout.

●Developed and implemented an inventory order pulling system which resulted in zero errors in order pulling.

●Secured the State of Texas contract and the largest customer for Safesite’s history.

Alturdyne Power Systems, LLC., Austin, TX 2012 to 2013

National Sales Manager / Vice President

Responsible for driving nationwide sales growth, including management of all Field Service locations. Core focus included full P&L responsibility, leadership and direction of the sales team, customer service and retention, inventory management, safety and ISO compliance, and setting and achieving core KPI’s.

●Successfully grew business by over 5% in 6 months by securing new accounts including one key customer with 220 locations across 3 states and gaining two new territories in Texas with current customer.

●Created Customer Service and Parts Dept. to better facilitate customer requests, resulting in 200% increase in parts sales.

●Developed and implemented new communication procedures to increase awareness and speed responses from other departments to critical sales and service teams.

Swisher Hygiene, Inc., Austin, TX 2008 to 2012

General Manager

Oversight of the entire Central Texas market with multiple site responsibilities. Accountable for managing all aspects of the operation, including Outside Sales. Accountable for customer retention and increasing customer satisfaction through Quality Assurance visits. Responsible for achieving branch sales/profitability and inventory management.

●Ranked No.1 for AR Collections for the entire company for 4 years with the AR backlog below 2%.

●Top 5 in company in achieving bottom line revenue (net income) for 3 consecutive years.

●Zero lost customers due to service issues for 36 consecutive quarters despite adding over 140 new customers.

●Top 10 in Nation for add on sales and up sales to current customer base.

Foxworth-Galbraith Lumber Co., Cedar Park, TX 2005 to 2008

Outside Sales Account Manager

Responsible for generating new sales opportunities and gaining market share in Central Texas while maintaining the current account base and increasing profitability. Provided a high level of customer satisfaction and solutions for their complex situations.

●Successfully increased sales over 35% to over $1.3 million dollars in the first year.

●Built and maintained over $2.5 million base business.

●Ranked number 2 in sales for home location and top 10 in Texas Region.

●Lead my division in window, door, and millwork sales for 2 consecutive years.

White Cap/HCS- Cutler, Inc., Santa Ana, CA 2000 to 2005

General Manager, Branch Operations

Responsible for managing all aspects of the entire operation including the Outside Sales team. Accountable for increasing customer service, branch sales/profitability and developing and implementing marketing and merchandising plans to improve store appearance and increase sales. Managed an $18 million dollar facility with over 40 employees. Managed multiple locations.

●Successfully developed merchandising plans that increased inventory turns from 5.80 to 6.50 and added $500,000 in sales.

●Developed and implemented an excess and obsolete inventory reduction program; decreased on-hand inventory by $150,000.

●Ranked Number 1 for inventory control across the entire company.

●Created new policies and procedures in shipping at HCS which improved productivity by 50% and decreased errors by 90%. Both initiatives were adopted company wide.

●Achieved both top and bottom line sales projections all 5 years with an average increase of 7% above goal.

Southern California Edison, San Onofre, CA 1995 to 2000

Project/Program Manager

Responsible for developing and implementing organizational improvement programs to improve the workforce productivity and development. Provided analysis to senior management. Responsible for all hiring and Human Resources for the division. Responsible for the hardware/software and staffing budgets.

●Developed and implemented a mentoring program which effectively increased productivity for the division by over 10%.

●Successfully developed and implemented a college recruitment program that generated significant interest and netted 9 college hires in a two-year period.

●Developed and implemented both a Performance Partnership and Change Management programs to increase team communication both internally and externally increasing project close rate and achieving project deadlines.

●Created a new performance evaluation program for my division to better capture employee success and areas of development which was adopted by corporate human resources.

Greyhound Lines, Inc., San Diego, CA 1990 to 1995

Manager, Operations

Responsible for all aspects of Terminal Operations with yearly sales over $20 Million. Managed a staff of over 100 employees across 15 locations. Facilitated employee and management training and development. Managed all Human Resource activities within the operation, including risk reduction and safety.

●Developed and implemented a sales program for the Package Express business, increased revenue by 50% in the first year.

●Effectively managed a $20 Million dollar annual budget across 5 company and 10 non-company operations achieving both top and bottom line objectives. Achieved 15% sales increase at Greyhound Lines while still lowering total operating expenses by over 10%.

●Developed a centralized inventory system for janitorial products netting annual savings of over $200,000 at Greyhound Lines.

●Selected by executive management to train other managers across the company.

●Served as management auditor for the Western region insuring all operations and managers where exceeding 90% on all KPI’s.

●Successfully implemented a customer satisfaction program increasing positive experiences by over 93%.

EDUCATION

BA, Business Management, Hospitality Management

California State Polytechnic University, Pomona, CA

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