Curriculum Vitae

Ashwani Kumar Pinto

***/* *.*. ******, Jajmau, Kanpur-208010.

Mb. No. +91-979******* & +91-979*******

ad4s2z@r.postjobfree.com

Career Objective:

To grow in my professional career path through past experience aligning myself accordingly for accomplishment of organizational objectives.

Professional Strength:

Skilled in planning, budgeting, execution, monitoring, resource managing skills, ability to handle multiple functions and inter department coordination, performance in high pressure environments in tight timelines.Highly motivated, positive approach, goal oriented skill and to develop the team to take best performance.

Current Self Employed:

Established a new business of Tour and Transportation by the name of “Grace Travels”.in the year 2019.Deals in luxury cars and Buses.

Previous Work Experience:

Dishnet wireless Ltd. (Aircel) 1st-Oct-2017 Till 16th-Feb-2018

Assistant Manager as Territory Sales Manager

Key Responsibilities as (Territory Sales Manager)

To manage a team of DSM’s and lead them to driving on various business KPI’s.

To achieve monthly targets of Gross, UAO, UEO, Secondary, Tertiary, Data FRC.

To manage retailer sales and distribution channels.

To motivate a team of DSM’s by providing product knowledge, product strength against competition, through joint working and resolving market issues.

Promoting new products to the retailers.

Individual Market Visit.

Taking DSR and next day action plan.

Dishnet wireless Ltd. (Aircel) 6th-Jan-2014 Till 30th-Sep-2017

Assistant Manager as Zonal Operation Lead.

Key Responsibilities as (Zonal Operation Lead)

Handling a big team of 30 members and Responsible for paper activation. Physical CEF movement from zone to Circle. Managing all Reportees at respective HUB’s. Timely SIM swapping and dispatch of SRF to the circle. Managing Agency Operations. Updation on contest to AO’s. Hub Visit regarding smooth operations. Times retailers visit for scheme communication or for changes and updates regarding process and schemes. Sharing significant data with Reporting AO’s. CEF physical audit through Activation Officer and then by Agency. Refreshment training has to be given to Activation Officers on a regular basis.

Achievements:

Accelerated STA from 80% to 93% plus.

Dispatch was near 65% which has reached 99.9%.

SRF dispatch was 50% increased and reached up to 90%.

Reward & Recognition:

Winner of Adarsh Contest July to Oct-2016.

Highest Productivity Contribution in Q2 - 2016.

Professional Experience:

Idea Cellular Limited 7th-Nov’2006 till 3rd-Jan’2014

Senior Executive as Customer Service Delivery (U.P-E)

Key Responsibilities:

1. End to End Agency Management of Zonal operations of four Branches in Zone:

a. Agency Beat Management – Managing beat at all Distributors/Pick-up points as per defined daily beat schedule.

b. Monthly Training - of existing resources and immediate training of new appointed Agency resources to ensure quality compliance process at zones.

c. CAF Compliance as per DOT Directive through CAF pick-up Agency.

d. CR2 update - To update on a daily basis without any failures. Physical CR2 updated for main town and SMS/Tele CR2 for up country town to avoid wrong barring and unbarring.

e. CR2 Corrections - on a daily basis.

f. 2nd Level Audit at Zone – Audit of Rejected CAF to ensure no erroneous rejections

g. CAF movements – Supervising the movement of physical CAF which has to reach Agency circle office within 48 hours of pick-up.

2. Mystery Audit/Visit: at Agency, physically verify cases.

3. Changes in process policy and DOT directive information: have to ensure the timely circulation of any process, DOT directive & Regulatory process changes to the Zonal Prepaid Sales Team (TSE/TSM & ASM) so that they can circulate the respective process policy, DOT Directive and Regulatory process changes done down the line to Retailer/Distributors for implementation.

4. Exceptional Unbarring Request Handling: Any discrepancy in CR2 update than these kinds of exceptional cases is handled on priority at zone.

5. Sample CAF Audit: Audit of minimum 500 physical CAF’s picked by agency on monthly basis has to be done and the detailed observation report has to be filed.

6. Distributor/Idea Point Visit: Visit per defined distributors and the detailed observation report are shared with Circle Service Delivery on a monthly basis.

7. Hand Holding of New Appointed Distributors: Regularly conducting training program for new Distributors for smooth process execution at field. Also provide online training to required individual auditors.

8. Channel Support: Addressing all kinds of queries and complaints related to prepaid activations & other utilities provided to distributors to facilitate the process.

9. Reportees: 9 Activation Officers.

Achievement:

1. Top achiever in CAF compliance in the circle consistently month on month.

2. Grooming the team as per the organizational expectations to ensure quality guidelines.

3. Synchronization and Alignment of team activities to achieve zonal objective in connection to circle target.

Reward & Recognition:

Received & Awarded with Idea Excellence award for the month of July-2009.

Bharti Airtel Limited. (08-06-2004 till 06-11-2006)

Customer Service Executive location Ambala state Haryana.

Key Responsibilities:

Handling the welcome calls, FBC (First Bill Calls), UDB (Undelivered Bill Calls, CPV (Customer Personal verification) and Pre Bar Calls, which vary from time to time.

Responsible for Data extraction and distribution to the entire team on time & sending reverts to concerned departments in a set frame of TAT.

Hands on experience in organization software knowledge i.e. Kenan, Arbar, eCRM, Telnet.

Providing backend support to front end executives for Query & Complaint resolution.

Achievement:

Top performer in customer service index score for three months. Only CSE in the team got R&R reward in the outbound call for the month of Jan-2005.

(01-09-2003 till 20-05-2004)

One year Experience of IT&T LTD. – Worked in Chandigarh as Customer Relation Executive.

(15-02-2002 till 25-08-2003)

One year experience as a Sales Canvasser for “Godrej & Boyce Mfg. Co. Ltd.” in the office equipment division posted at Kanpur.

Professional Qualification:

MBA from CHAUDHARY CHARAN SINGH UNIVERSITY, MEERUT U.P. in Marketing in Year 2001.

Six months Diploma in Computer Management and Training from APTECH Kanpur.

Academic Qualification:

B.Com. from C.S.J.M. University, Kanpur in 1998.

A.I.S.S.E. from C.B.S.E. Board in 1994.

A.I.S.S.C.E. from C.B.S.E. Board in 1992.

Personal Information:

NAME : Ashwani Kumar Pinto

FATHER’S NAME : Late C.W. Pinto

FATHER’S OCCUPATION : Ex-Serviceman from “INDIAN AIR FORCE” Retired from “HINDUSTAN AERONAUTICS LTD.” as an Aeronautical Engineer.

DATE OF BIRTH : 13th-April-1976

SEX : Male

LANGUAGES KNOWN : English & Hindi

MARITAL STATUS : Married

HOBBIES : Traveling, Driving & Sports

Place: Kanpur Date: / /2022

Note: All information mentioned above is true and authenticated.

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