Customer Service Data Entry
Resume:
Yolanda Brown
Result-oriented Customer Service Specialist with over 10 years of experience
excelling in customer service, data entry, and conflict resolution. Proven track record of resolving customer complaints with integrity and professionalism to enhance customer satisfaction and retention.
Hawthorne, CA
********@*****.***
EXPERIENCE
Sientra Inc., Remote — Customer Service Specialist March 2022 - October 2023
● Maintained an exceptional 95% customer resolution rate.
● Implemented quality control policies for increased customer satisfaction.
● Actively participated in ongoing proprietary product training and certifications, enhancing problem-solving skills.
● Led team engagement for cross-functional support and goal achievement.
IHSS, Los Angeles, CA — In-Home Service Provider
February 2020 - November 2021
● Administered oral and intravenous medications with precision.
● Accompanied clients to medical appointments, providing vital support and ensuring adherence to medical advice.
● Managed financial obligations, including monthly rental, cable, and utility payments.
● Provided comprehensive domestic services, contributing to a clean and organized living environment.
Amen Clinics Inc., Costa Mesa, CA — Patient Services Representative
June 2019 to January 2021
● Delivered high-quality customer service, handling 60-80 calls daily.
● Conducted patient assessments, showcasing proficiency in medical and clinical terminology.
● Managed record corrections, dispute resolution, and provided technical assistance for website and learning platform navigation.
SKILLS
● Microsoft Suite
● Google Suite
● Salesforce
● Complaint Resolution
● Data Entry and Database
Administration
● Collections and Billing
Disputes
● Call Documentation
● Excel
● Problem Resolution
● Virtual Assistance
● CRM Software
● Project Management
● 45 wpm Typing Speed
Investor’s Business Daily, Los Angeles, CA — Customer Service Specialist
April 2002 to November 2013
● Managed both incoming and outgoing customer calls with expertise in account renewals and detailed information on company offerings.
● Conducted diligent data entry tasks, contributing to customer marketing initiatives and order processing.
● Demonstrated problem-solving skills in handling customer cancellations and retentions.
● Trained and mentored new employees on procedures and policies to maximize team performance.
EDUCATION
El Camino Community College, Torrance, CA — Associate of Arts (AA) in Child Development
August 2020
El Camino Community College, Torrance, CA — Associate of Arts (AA) in General Studies
August 2020.
John C. Fremont High School, Los Angeles, CA — High School General Studies
September 1983 - June 1987
CERTIFICATIONS AND LICENSES
IHSS — In-Home Supportive Services
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