Monique Rogers

**** ******** **** *** **

Bellflower, CA 90706

Cell: 562-***-****

ad4s22@r.postjobfree.com

Summary

Knowledgeable and skilled Hospitality professional successful at balancing patient and business needs. Well-organized in managing check-in and check-out procedures, as well as coordinating services with diverse team members. Good multitasking, planning, and communication skills.

Skills

●Administrative skills / Clinical medical

●Customer assistance

●Problem resolution

●Claims form review / Explanation of benefits

●Public relations

●Verifying Insurance

●Referrals authorization

●Medical terminology

●EMR

●Medical Records

●Medical Records Review, Medical records documents preparation

●Verify Medical Records, Accuracy

Experience Responsibilities

May 2022 to

June 2022

September 2021 to

March 2022

RX Relief

June 2017 to September 2021

December 2016 to May 2017

Robert Half Agency / LA County Election Project

Norwalk, CA

IT Support

●Provide onsite IT support to polling locations during the California gubernatorial election. Assist with support of all equipment is working properly.

Rx relief PrideStaff / Kaiser Permanente, Pharmacy Warehouse

Downey, CA

Pharmacist Clerk/ Assistant

●Process prescriptions, By scanning and entering patient medical information into computer, verifying patient personal information, to prescription bottles, then package to be sent out to patients. Label prescription bottles, verify patient personal information with perfect accuracy.

Post Office / USPS

City Of Industry, CA

PSE/ Mail Handler/ Clerk~Sales

●Process incoming and outgoing mail. Scan and input data into the computer.

●Short incoming and outgoing mail, by zip codes, sale stamps and all post office Materials, inventory of all post office documents. Operate equipment, use a scan gun to process all mail. Safety code knowledge, and an appliance with all post office warehouse rule’s.

Ross Department Store

Hawthorne, CA

Cashier/Sales Associate/Stocker

●Helped customers complete purchases, including processing payments and bagging items.

●Facilitated inventory and stock management to replenish inventories and minimize excess.

●Explained store policies to customers during checkout, which resulted in fewer complaints to the customer service desk.

●Assessed floor displays to determine which merchandise required restocking.

●Operated cash registers, scanners, and computers to itemize and total customer purchases.

●Assisted customers by carrying packages and bags and securing purchases in vehicles.

November 2015 to July 2016

June 2010 to

May 2016

Goldengate Registry Homecare

Newport Beach, CA

Personal Care Aide

●Helped clients maintain daily living standards by assisting with personal hygiene needs.

●Oversaw and plan resident schedules by coordinating doctor appointments, exercise routines, recreational activities, and family visits.

●Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.

●Worked with supervisory medical staff to review cases and improve care.

●Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.

●Monitored clients' progress to report necessary changes.

●Administered all necessary medications as directed by the care plan.

Lifelong Medical Center

San Pablo, Ca

Medical Records

collecting patient information, issuing medical files, and processing patient admissions and discharge.

Prepare medical records for all doctors for copy services

Scan medical in computer by patient’s last names (EMR).

Maintain organization of patients history by documentation

Color coordinate, Patience files by importance, and notation for doctors. .

July 2010 to December 2014

Easydoseit Registry

Berkeley, CA

Personal Caregiver

●Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.

●Provided patients with transportation to and from doctor appointments.

●Ambulated individuals with safe and effective strategies around home, public and medical locations.

●Helped clients maintain daily living standards by assisting with personal hygiene needs.

●Worked with supervisory medical staff to review cases and improve care.

●Assisted patients with bathing, dressing, daily hygiene care, and grooming.

●Performed light housekeeping duties such as making beds, sweeping floors, and sanitizing surfaces.

March 2010 to Cedars- Sinai Medical Center

June 2010. Los Angeles, Ca

Front Office Receptionists

June 2006 to March 2010

Beach Cities Spine Center

Redondo Beach, CA

Medical Office Assistant

●Answered office phone and emails to schedule appointments.

●Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.

●Consistently informed patients of financial responsibilities before services were rendered.

●Communicated with patients via phone, email, and in-person to obtain payments on outstanding accounts or accounts requiring deductibles or copays.

●Assisted with referrals and prepared medical records for patients.

●Submitted diagnosis and procedure codes for insurance companies.

●Prepared patients' medical charts and ensured patients filled out paperwork accurately and in full.

●Collected information, verified insurance, and collected co-payments from patients each day.

October 2005 to May 2006

FEMA Agency

Pasadena, CA

Call Center Representative

●Answer incoming calls, and register people in disaster areas for the emergency assistant. Taking personal information, to assist with their personal need.

●Kept their account information current and accurate by preparing, completing, and processing forms and database changes.

●Reviewed their information on current issues and determined eligibility for potential solutions.

December 2000 to August 2005

Macy's Department Store

Manhattan Beach, CA

Store Auditor ~ Lead Merchandiser

●Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.

●Organized appealing and engaging displays to capture customer interest and drive revenue growth.

●The managed purchasing process for the entire department.

●Created and implemented POS with chosen vendors.

●Researched current and past business performance using online systems and available reports.

February 1997 to October 2000

Centinela Valley Retirement Center

Inglewood, CA

Night Shift Supervisor

●Prepared everything for the following crew the next morning, including performing medication set up for the morning Shift supervisor.

●Administer supervision for over 102 residents, residence aides, housekeepers, dietary staff.

●charts documentation, For medication, resident cases files, residents progress notes.

●Prepare admission and discharge of residents. Consult with a resident physician, case manager, lawyers, state, family, etc:

●Call in for prescription, prescription refills, mental help assistance if needed.

Education and Training

2005

Bryant College

Gardena, CA

Medical Administrative Assistant

1997

Southwest Jr College

Los Angeles, CA

High School Diploma

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