GA

Genesis Arce

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Work History

Popeyes® Louisana Kitchen - Cashier

Rochester, NY

03/2018 - 06/2018

Caoba Restaurant - Front Desk Receptionist

Rochester

07/2018 - 04/2019

Sanitas Medical Center - Janitorial Cleaner

Greeted customers entering store and responded promptly to customer needs.

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Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

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● Stocked, tagged and displayed merchandise as required.

● Learned duties for various positions and provided backup at key times. Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

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Answered multi-line phone system and transferred callers to appropriate department or staff member.

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● Used cash registers and credit card machines to cash out customers.

● Bussed and reset tables to keep dining room and work areas clean. Trained new waitstaff on proper food handling, customer service and safety procedures.

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Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

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ad4s1z@r.postjobfree.com

407-***-****

Orlando, FL 32839

Skills

● Customer Service

● Multi-Line Telephone Systems

● Process Payments

● Time Management

● Expense Reporting

● Spanish Interpreting

● Team Contribution

● Cash Register Systems

● Technical Writing

● Software Use

Education

07/2018

Edison Tech High School

Rochester, NY

High School

Kissimmee, FL

10/2019 - 02/2020

Wegmans Supermarket - Cashier

Pittsford, NY

09/2022 - 04/2023

Shell Station - Cashier

Orlando, FL

06/2023 - 08/2023

Handled equipment, chemicals, and materials properly and with caution.

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Used time management and efficient cleaning methods to meet deadlines.

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Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.

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Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

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Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.

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Helped customers complete purchases, locate items, and join reward programs.

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Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

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Monitored self-checkout systems and provided help in resolving complex problems.

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● Checked personal identifications during alcohol and tobacco sales. Taught employees fundamentals of register use, merchandise scanning and customer service.

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Helped customers complete purchases, locate items, and join reward programs.

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Worked with other associates to support cashiers and management needs.

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Addressed and resolved complaints quickly to maintain customer satisfaction.

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Answered questions about store policies and addressed customer concerns.

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Counted cash drawers before and after shifts to verify accuracy and report discrepancies.

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Monitored store for suspicious activity and reported security concerns for prompt action.

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Performed cash, card and check transactions to complete customer purchases.

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Fluent Spanish/English

I speak both languages English and Spanish Fluently. Languages

Spanish

Native or Bilingual

English

Native or Bilingual

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