PAGE * OF *

M A R I A E . D I A Z

HIALEAH, FLORIDA 33012

E.: ad4s1w@r.postjobfree.com

T.: 305-***-****

SUMMARY

My activities are carried out within and environment committed to working hard for the well-being and satisfaction of the clients we serve, monitoring the activities in accordance with current legislation and the guidelines defined by the company, safeguarding material and monetary assets with which that I work and evidencing a high commitment to add increasingly better services and more people to the client portfolio. EXPERIENCE

Rent a Car Via Company Havana, Cuba

Rental Agent, 01/1995 09/2019

. Its responsible for establishing legal rental contracts between the company and its clients

. This technician has under his supervision a fleet of more than 600 vehicles and guaranteeing Its protection and inventory its reception, exit and services of lubricants and fuels.

. To define rates and charges in the contract receiving this in internationally recognized currencies as well as the use of credit cards,checks and transfers.

. Managed all costs/income related to daily rental operations.

Ensure that subordinate drivers perform in vehicle maintenance and preparation, deriving that all vehicles are clean, safe, and ready for use.

Ensure the the team Maintain a high level of safety and comfort of all motor vehicles by following all traffic laws and regulations applicable.

Provide efficient transportation solutions, and top-notch customer service as result, including successfully handling disgruntled customers.

Controls the accident insurance embodied in the contract as well as the offenses commited objects of collectionto the offender, always adhering to the legal provisions.

Make cash balances avoiding shortages and monetary differences.

Responsible for the discipline of the team and the quality of the service.

Empresa Provincial de Industrias Locales Varias

Havana, Cuba

Technician in work Organization and wages 09/1982 - 10/1990

Analyzes,controls,defines and reduces interruptions in the production process with the help of less qualified technicians who directly observe the development of the production shift.

Defines the workforce and neccesary qualifications as well as the wages that will paid to a group of workers to execute a productive project.

Puts into practice the use of qualifiers of positions by categories and proposes the salary fund that the company will have for the execution of its productive plan.

Follow the legal regulations established in labor and salary matters strictly. Havana, Cuba Human Resources Technician 11/1990 - 10/1994

Apply the labor policy covering the templates with trained workers.

Control the time to pay in thr payroll to the workers.

Controls the time assigned to paid annual vacations,holidays,overtime and sick time as well as unjustifiedabsences from the workplace.

Participate in medical commissions defining the temporary and total disability of any worker providing data from medical records and activities that could cause work disability.

Strictly complies with what is regulated in the labor policy, having under its responsibility the reability of personal,salary and medical data.Work as a team with other areas and help define the labor policy of your entity.

SKILLS

2

Good Diction,Strong Work Ethic, Clean Record, Good development with teamwork,Quick receipt of knowledge in training,Discipline and reception of orders according to the regulations,Proven job stability throughout my performance,I have never been sanctioned any disciplinary or legalcourt, ability to work 24 hour shiftts. Estudios Realizados

Institute Politechnical “ Rogelio Perea Suarez”

La Habana, Cuba

Tecnico Superior Industrial graduado en Julio/1982 (Similar at associate degree in business administration) Center for Advanced Studies in Hospitality and Tourism “Hotel Sevilla” Professional Tourism car rental La Habana,Cuba

Center for Advanced Studies in Hospitality and Tourism “Sergio Perez” Complementary Psychology Courses for costumer services La Habana,Cuba Center for Advanced Studies in Hospitality and Tourism “Sergio Perez” Complementary courses of Marketing La Habana,Cuba

Center for Advanced Studies in Hospitality and Tourism “Sergio Perez Complementary courses in Basic Computing and Intermediate English applied to the Rent a Car activity La Habana,Cuba

I certify that all the information is true

Maria E. Diaz

Contact this candidate