Ray G Golder

**** * ****** ****** **** Valley City, UT 84120

Email: ad4s1n@r.postjobfree.com Cell: 801-***-****

SUMMARY

With 15yrs. Of Customer Service experience and 1yr. Fraud experience, I feel confident working with your company. Able to work on my own, or as a team player to meet and exceed company goals.

Skills

40 WPM 10Key Microsoft Office Zendex Phone Skills w/Headset

Work History

Teleperformance Customer Service Representative Jul. 2020 to Feb. 2024

Salt Lake City, UT

Interface effectively with a diverse customer base, utilize de-escalation techniques, communicate with patience and understanding, and propose ideal solutions for credit card customer issues, resulting in a 15% reduction in cancellation rates. Made regular assessments regarding customer complaints and provide suggestions to improve customer satisfaction and retention by 5%. Received incentives from attendance and Customer Service.

Convergys / Concentrix Fraud / Customer Service Sept. 2018 to Jul. 2020

Taylorsville, UT

Verified client’s personal documentation using Zendex. Made outbound calls to continue to verify customer information. Took 30 inbound calls for customer service issues and transferring calls as required. Able to receive salary increases from extra training and attendance.

Alorica Corp. Customer Service Representative Sept. 2014 to Sept. 2018

Magna, UT

Inbound calls in help member with computer issues, setup appointments for repair and received payments for computer repair. Worked to make computer repair a “one time call”. Received various awards for meeting and exceeding company goals 80% to 100% per month.

Automated Video Systems Inside Sales Oct. 2008 to Jul. 2014

Salt Lake City, UT

Received inbound calls in setting up Video Security Systems. Made quotes for customer requirements. Averages Sales per month were between $25,000 to $75,00 per month. Received various cash awards for meeting and exceeding sales goals.

Education

Ricks College Business Management Mar. 1969 to Jun. 1971

Rexburg, ID

Contact this candidate