Elizabeth Banda

214-***-****

ad4s1h@r.postjobfree.com

OBJECTIVE

Provide fulfillment of a range of complex client and customer document and imaging request while providing peer assistance and guidance. To provide my subject matter expertise to other employees and utilize a variety of systems and media channels to investigate and resolve inquiries.

VOLUNTEER PROJECTS

Soup kitchens

Feeding homeless

Organize onsite Breast Cancer walks

Angel Tree at Christmas

March of dimes

EMPLOYMENT

ALLSTATE INSURANCE CO Irving, TX

Document Processor Associate llll May 2017 to December 2022

Workflow reporting on a weekly basis.

Claims research for multiple business areas

Operated IBML scanning for over 40 imaging processes.

Coordinated overtime with management to ensure all processes are completed within given SLA.

Facilitated meetings with vendors and business area clients on statement of work and propose solutions.

Coordinated with technical teams to scan test batches for releases and enhancement to multiple integrated systems.

Coordinated workflow and distributed work based on levels of priority and SLA deadlines.

Inventory management and ordering, mail delivery and pick-up on a daily mail route as well as special pick-ups as requested.

Conduct workflow meetings every morning to ensure that high priority is worked first according to SLA.

Schedule staffing for the day on various processes.

Make decisions regarding the best way to get services done, while keeping customer service and costs in mind.

Inventory management and ordering, mail delivery and pick-up on a daily mail route as well as special pick-ups as requested.

Operate state of the art shipping equipment, barcode package scanning and package management software.

ALLSTATE INSURANCE CO Irving, TX

ATO-Document Processor Associate lll May 2011 to May 2017

Managed categorization of mail and prep for scanning.

Performed quality control audits on prepped mail for over 30 team members on a weekly basis and reported feedback to management when necessary.

Trained newly onboarded team members on daily tasks and functions in a mailroom setting on over 40 processes for various business areas.

Document current policies and procedures in the department as well as implement new procedures for improvement.

Contact attorneys when necessary to retrieve important information regarding claims.

Coordinated package drop schedules.

ALLSTATE INSURANCE CO Irving, TX

Imaging Lead March 2005 to May 2011

Provided oversight on new introduced processes and job functions for my department.

Consistently performed at a high rate on commercial IMBL document scanners.

Trained team members on functions and scanning on IMBL document scanners.

Performed quality audits on prepped mail.

Correspond with Senior Leaders regarding incoming/outgoing shipments of case files.

ALLSTATE INSURANCE CO Irving, TX

Senior Facilities Assistant March 2003 to March 2005

Monitored document indexing queues for 20 processes for various business areas to meet SLA deadlines.

Organized incoming mail for over 20 PO boxes for various business areas inside Allstate.

Performed at a high level as a document indexer for 20 processes.

Provided help desk support to team members on site as needed.

ALLSTATE INSURANCE CO Irving, TX

Imaging operator assistant September 1999 to March 2003

Operated as a document prepper for document scanning and digitization.

Scanned incoming mail documents for multiple business areas.

Sorted and categorized mail based on priority and urgency.

SKILLS AND QUALIFICATIONS

Microsoft office(Word, PowerPoint, Excel), SharePoint, Access, ServiceNow, Check count balancing(Ten-Key), Workflow coordination, Process Management, Customer Service, Aggisar InfoPoll(Document demand management platform), IBML Scanning(Models IT6 to Fusion scanners)

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