VALERIE R

KIMBROUGH

Stone Mountain, GA *****

678-***-****

ad4s1f@r.postjobfree.com

PROFESSIONAL SUMMARY

CSM and Green Belt "25 years of Successful Process and Delivery Expertise"

I am a process and technology driven professional with over 25 years of experience delivering highly visible IT programs in the areas of software development, infrastructure, security, networking, data management, and cloud. 10 of those years managing 30 direct reports in and IT PMO with AT&T. I am a dependable and responsible leader with a passion for team success and business outcomes. Successfully managing teams remotely for the past 15 years. I am a Team player with the ability to communicate effectively and efficiently with senior leadership, clients, and peers.

EXPERIENCE

Principal Technical Program Manage

J6 Management Consulting (DoD) Washington, DC

March 2023 - November 2023

Managed Department of Defense project for digital document coding implementation utilizing OCR (Optical Character Recognition) Google Cloud AI.

Participated in 8(a) STARS III GWAC meetings.

Provided coaching and training for junior level PMs.

Ensured utilization of ISO 9001 Quality Management practices.

Developed detailed weekly status and project plans, including budget, staffing, scheduling, and risk management.

Manager Technical Program Management

Twilio San Francisco, CA

July 2021 - February 2023

Led a team of Technical Program Managers supporting a portfolio of 50 data and analytics resources.

Provided support for a diverse data engineering portfolio spanning global locations in India and EU.

Managed CPaaS cloud communication platform and SaaS services APIs, including Twilio Segment.

Delivered weekly leadership status reports using Power BI, Tableau, Data Dog, and other reporting tools.

Collaborated directly with Product Management to prioritize and define scope using Agile, Scrum, Waterfall, or Kanban processes. . Partnering with internal teams and client to meet project deliverables. Supporting teams like Marketing (GTM), Sales, Engineering, Billing, IT, and Operations

Delivered projects to improve Data Lineage, NetSuite, and Salesforce order-to-cash (O2C) Procurement, and finance processing. Containerization project to move to Kubernetes.

Managed projects with cloud-based technologies such as API’s, AWS, Kubernetes, Docker, Presto, S3, Sparks, Airflow, Cassandra, Redshift, Snowflake, ETL Jobs, Informatica, Looker & Tableau, SendGrid, Segment, ValueFirst, Linux, Tally ERP, DataDog, DataBricks, Autobahn, Bellhop, Artemis, Arnold, Optimus, Alfred and Zipwip.

Senior Program Manager

J6 Management (Mastec) Miami, FL

April 2021 - July 2021

Oversaw a team of project managers for an Oracle WMF migration project involving 10 mergers and acquisitions onto the new Oracle Linux cloud platform.

Facilitated project meetings to analyze and resolve problems, risks, and issues, providing reports for C-Level executives.

Collaborated with business owners and IT staff to rationalize requirements and ensure successful implementation, maintaining clear communication with management and stakeholders.

Managed team workload and assisted in defining and prioritizing projects.

Utilized Jira, Confluence, Smartsheets, and Monday.com for tracking status, documentation, and release reporting.

Senior Technical Project Manager

Robert Half (TTI Group) Anderson, SC

February 2021 - April 2021

Collaborated with leadership on an Adobe creative cloud implementation.

Developed documentation and established new organizational processes and rolling out of Adobe Workfront.

Managed project intake, planning, and addressed project/program risks with mitigation and contingency plans.

Oversaw issue resolution, scope definition, and change control processes for projects/programs.

Senior Technical Project Manager

Metasys (SunTrust) Atlanta, GA

April 2020 - February 2021

Managed 5 mergers and acquisitions projects in Bank Cards Operations and General Ledger/Accounting space, involving migration of processes from SunTrust to Truist platform.

Interfaced with cloud-based technologies such as Mulesoft, SNET2.0, and Tibco APIs, and collaborated with vendors like CIF, FIS, First Data, CX Loyalty, and Tsys.

Developed new reports using SAP Accounting & Finance BOBJ/BW.

Provided weekly status updates to Program Managers, Directors, and Release Manager, addressing any open RAID items in collaboration with the RM Team.

Senior Infrastructure Program Manager

J6 Management Consulting (Mastec) Miami, FL

September 2019 - April 2020

Managed 12 workstreams remotely with 4 PMs, offering senior guidance and direction on a large transformation, integration, and development program.

Provided hands-on support to PMs throughout the project lifecycle, ensuring timely, budget-conscious, and high-quality project delivery, utilizing Agile, Scrum, Waterfall, or Kanban processes.

Implemented Oracle Cloud solutions with included WMS and ERP solution for a construction chain, leveraging technologies such as Oracle 9i/10g, Oracle Application 11/12g, Oracle Retail (RMS, RPM, Reim, WMS), delivering cloud-based procurement and inventory processes with comprehensive reporting and improved finance operations and data management.

Utilized Jira, Confluence, Smartsheet’s, and Monday.com for tracking status, documentation, and release-level reporting.

Senior Infrastructure Project Manager

Fiserv Alpharetta, GA

December 2018 - September 2019

Successfully managed multiple ETG DCO/DCX data center migration projects and a WAN Enablement project for the Elan/US Bank merger and acquisitions program.

Led a team of 50 to build new infrastructure supporting the migration of 300 ATM clients obtained in an acquisition. Migrated onto Fiserv’s Infinite cloud infrastructure, upgrades, circuit installations, and capacity upgrades.

Oversaw hardware setup enabling Card Services to conduct file transmission and replication for client data migration between banks.

Managed two mergers and acquisitions data center moves to a Fiserv data center, overseeing decommissioning, site setups, and server area preparation, while ensuring server deployment protocol adherence and coordinating with vendors for equipment moves and setups.

Senior Program Manager

Eliassen Group (Delta Airlines) Atlanta, GA

June 2018 - November 2018

Directed a companywide Enterprise Test Modernization Program aimed at creating on-demand, self-service disposable test environments for Development, Integration System Testing (IST), Pre-Production, and performance testing.

Impacting 800 applications/teams and multiple vendors, the program aimed to integrate Agile and DevOps methodologies for quicker and more efficient testing environments.

Leveraged cloud-based technologies and VMware products, including VRealize (VRO/VRA), PAS, and Ansible, to facilitate the modernization effort.

Orchestrated the implementation of Agile and DevOps practices to streamline testing processes and enhance overall efficiency across the organization.

Principal-Technical Program Manager

Cricket Wireless / AT&T Atlanta, GA

August 2016 - January 2018

Directed IT application Analytics & Business Intelligence portfolio team of 50 and program management for Cricket Wireless, overseeing all aspects of the SDLC, application work intake, and resource capacity planning.

Provided weekly leadership status updates using Power BI and acted as the single point of contact for the application delivery organization, interfacing with IT and business stakeholders.

Supporting a Big Data platform, maintaining a data-lake. Supporting tools like Power BI on MS Azure platform using technologies like Hadoop, Workbench, Python, OpenShift, Apache, API and other cloud-based technologies.

Collaborated with Product Managers to prioritize new features and issues, managing the analyze/build/test/release process end-to-end. .

Partnering with internal teams and client to meet project deliverables. Supporting teams like Marketing (GTM), Sales, Engineering, Billing, IT, and Operations

Hosted weekly release review meetings with cross-functional teams to ensure release readiness and accountability for a team of 50 resources managing solutions from start to finish.

Led ABI project teams and cross-functional groups to complete projects within timeline and budget constraints, utilizing agile methodologies and defining project scope and objectives.

Senior Manager IT PMO

AT&T Wireless Alpharetta, GA

March 2010 - August 2016

Senior PMO Manager with director-level responsibilities overseeing 28 direct reports, (3 release managers, and 25 Lead PMs), managing end-to-end project and program management for all Technology Development applications and tools.

Subject Matter Expert in Process and SOX Compliance, consistently achieving audit scores of 95% and higher on over 300 projects annually, with a success rate exceeding 98%.

Managed portfolio budgets averaging $30 -$40 million annually, with experience handling budgets as high as $64 million per year. Working with global teams spanning India, Mexico, and Melasia.

Responsible for detailed planning, including program/project structure & staffing, resource allocation, scheduling, critical path analysis, and change control processes.

Oversaw a 3 year, $64 million-dollar Digital Transformation program that moved 200 tools and applications to the cloud, The hardware setup using multiple platforms like OpenShift, Google Cloud, Oracle Cloud, IBM Cloud, Azure Cloud, Big Data, Cloud Computing, RESTful API’s, VMware Workspace ONE-cloud, and AWS API technology.

Hosted weekly stakeholder leadership status calls and attended Release level RAID meetings, ensuring alignment on project issues, risks, and resolutions with Dev, Testing, PMO, Productions Support, Associate Directors, Directors, and AVPs.

Principal Infrastructure Program Lead

AT&T Wireless Alpharetta, GA

April 2008 - April 2010

Program Lead for 5 infrastructure project managers and infrastructure team overseeing network architectures, data center architectures, and security projects.

Collaborated with internal operations teams, and external clients like GMC & Audi on projects such as Connected Car, the largest being $36 million, which provided cars with internet access via a wireless local area network.

Created Statement of Work, WBS, Risk Analysis, RFP, Contingency Plans, and Risk Mitigation Plans, Implementation plans, (NOC) Run Books, and various other documents.

Ensured that 24x7x365 support for, monitoring, and management of the network, servers, databases, firewalls, devices, and related external services.

Sr. Infrastructure Program Manager

AT&T Wireless Alpharetta, GA

April 2007 - March 2008

Led an infrastructure team overseeing network architectures, data center architectures, and security projects.

Managed multiple enterprise-level projects, including serving as a program manager for the original iPhone project and setting up $15 million-dollar backup systems.

Sr. Project Manager

Fujitsu Consulting Atlanta, GA

July 2006 - April 2006

Supported onsite implementations with comprehensive customer solutions. Clients consisted of Autotrader.com and Worldspan.

Provided customers with solutions and services for the management of IT infrastructure, business information and application development, as well as building partnerships.

Sr. Release Project Manager

Bellsouth Atlanta, GA

November 2005 – July 2006

Supervised BBT (Broadband Transformation) Release 06.02, managed 9 project work streams (Retire Consumer, Enhance Consumer, Portal, Introduce Small Business, Increase Web Adoption, Optimize Services, Manage Capacity, Migration and Deployment.

Technical Project Manager

Home Depot Vining’s GA

January 2005 – October 2005

Delivered a WebSphere portal upgrade for Home Depot’s vendor site. The Supplier Center project was the re-branding and enhancement to Partner Portals. The content layout was redesigned from the supplier’s point of view instead of the internal perspective. The process to measure portal performance was implemented as well as standardizing the process for business owners to publish content.

Project Manager

Computer Associates Atlanta GA

October 2003 – December 2004

Implement comprehensive customer solutions PaaS and SaaS across CA’s product line. Clients consisted of Cox Communications, SunTrust Bank, SouthTrust Bank, Home Depot, Cingular, Regions Bank, Colonial Bank and McKesson.

Senior IS Project Manager

Grady Health Systems Atlanta GA

January 2003 – October 2003

Installed three pharmaceutical dispensing robots, setup electronic signature capturing units throughout the hospital and clinical satellite locations.

Upgraded the entire IVR system and Cerner interface ensuring that all projects are in line with HIPPA guidelines.

Senior Project Manager

Proact Technologies Duluth GA

July 2000 – January 2003

Managed full lifecycle SaaS projects in a matrix environment. ProAct was a Software Development Company that developed Financial, Insurance and HR & benefits enrollment software for private label clients, as well as housing a platform for insurance and financial clients.

Senior Product Support Representative

Primerica Financial Services Duluth GA

July 1996 – July 2000

Primary point of contact for customers seeking assistance with Primerica’s products.

Collaborate closely with cross-functional teams to escalate complex issues and implement solutions that address customer needs effectively.

EDUCATION

Bachelor of Science (B.S.) - Management Information Systems, Information Technology

Southern New Hampshire University, Manchester NH “Graduated Summa Cum Laude”

May 2021

CERTIFICATIONS

PMP Certified with PMI since 2004 # 197634 ISO 9001 Quality Management Awareness Trained

Agile (CSM) Certified with AT&T Project Management training certificate

Six Sigma Green Belt Certified with AT&T SR-RE Certified (ReqPro) with AT&T

IT PM Bronze & Silver Certification with AT&T

ADDITIONAL INFORMATION

Linkedin - Valerie Kimbrough www.linkedin.com/in/valerie-kimbrough-pmp-csm-and-green-belt-8b8358156

LANGUAGE

Englishaspose_nerdinfographic_0_4.5

Native

SKILLS

Technical Summary

AWS, Jira, Confluence, Smartsheets, Airtable, Workfront, CA Clarity, Dash, MS Teams, ServiceNow, MS Power BI, Azure, Miro, Lucid Chart, TDP (IBM Rational Tool Suite), Google Cloud Computing, vmware, Quality Center, PRISM, CMPM, tSpace, ReqPro, Rally, iTrack, JIRA, IBM Jazz Platform, One Tool, Q, ATT Connect, tProcess, Niku 6 (Primavera), Compass, eRoom, Seibel, Oracle 9i,11i and Oracle Financials, LDAP, MS Project, MS Project Professional, MS Server, Teamcenter, Word, Excel, PowerPoint, Visio, SnagIt, Teamcenter, RUP, Dreamweaver, PVC Tracker, AutoTester, Mercury Test Director 8.0,, WebLogic, WebSphere, ASP, iPlanet, e-Commerce, Novell Netware, Net Dynamics, SAP, Documentum and ERP, Siebel, MSSQL, Mware(Windows, Linux and Mac OS X)

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