Customer Service Team Member

JEGANATHAN MAHESAN

*** **** ****** *****, ******** Hill, ON, L4S 1J5

Tel: 647-***-**** E-mail: **********.*@*******.***

Please accept the accompanying resume as an application for any suitable position.

I am confident that my education, hands-on training and over twenty years of working experience in variety of fields will make me easy to transfer my skills toward the above positions as I strive to perform to the absolute best of my abilities and take great pride in a job well done.

I am a certified Health and Safety Representative and CPR Red Cross Member. All my work is performed in accordance with established relevant SOPs, company policies and safety requirements. I am extremely fluent in multiple languages because of my experience from working all over the world (Arabic, Pilipino, Hindi, Tamil and many more)

I am a highly effective member of a team and support every team member in achieving expectations and goals. I am reliable, organized, and an enthusiastic learner and I will bring the same enthusiasm and contributions to your institution. I have countless years of experience with client interfacing, I have been an active volunteer at the Richmond Hill Hindu Temple, and also have a few years’ experience in external audit in Sri- Lanka.

I look forward to hearing from you soon you may reached my cell # 647-***-****.

Sincerely,

Jeganathan Mahesan

JEGANATHAN MAHESAN

105 Rose Branch Drive, Richmond Hill, ON, L4S 1J5

Tel: 647-***-**** E-mail: **********.*@*******.***

PROFESSIONAL PROFILE

A resourceful self-starter, well-organized professional, combining accuracy, initiative, problem solving and willing to adapt to a changing environment

Accustomed at meeting strict deadlines and fulfilling complex assignments with minimum supervision

Ability to communicate and work effectively in a team-oriented environment

TECHNICAL EXPERTISE

Over twenty years of experienced in Quality Inspection, Auditing, Inventory Control, Customer Service as well as Supervising and Managing.

Well trained in dealing with customer inquires in a polite and professional manner

Extensive experience using Microsoft Office and SAP

Certified Health and Safety Representative and certified CPR Red cross Member.

WORK EXPERIENCE

Apotex Inc.

Production Technician August 2022- Nov.2023

Correctly completed all documentation as per SOP and GMP requirements ie. Observations, Test Results, Batch Record Information

Conducted in-process testing require in the manufacturing of product

Safely operated all required equipment and machinery including those used to manufacture, store, clean and transport production related assets.

Dismantled, cleaned, sanitized and assembled manufacturing equipment according to SOP to ensure GMP compliance and meet departments’ changeover targets in support of department and productivity goals.

Effectively processed batches within specification to meet department batch execution targets by ensuring optimal run rates according to schedule.

United Bakery Manufacturing Inc., Vaughn, Ontario October 2020- May 2021

Packaging Supervisor

Supervised the planning, assigning and direction of warehouse staff in receiving, stocking, pick/pack and shipment of all product.

Established standard and emergency operating procedures for receiving, handling, storing, and shipment of all production product.

Oversight of the warehouse function including receiving, shipping, transportation, cycle counting, and inventory control and daily reporting.

Met warehouse operational standards by contributing warehouse information to strategic plans and reviews; implementing production productivity, quality and customer service standards and resolving all discrepancies and problems

Compugen, Richmond Hill, Ontario

May 2018 – June 2020

Logistics Coordinator

Prepare daily summary report for shipped items and Hold items.

Daily inbound receiving from our special reuse customers.

Received the inbound consignments on IQ system and closed all the PO on a daily basis.

Shipped with all outbound carriers such as Purolator, FedEx, UPS and other major carriers.

Performed daily safety check up as well.

Supervised the planning, assigning and direction of warehouse staff in receiving, stocking, pick/pack and shipment of all product.

Clean River Recycling Solutions, Aurora, Ontario November 2017- February 2018

Production Associate

Assembled commercial recycling bins while obeying all safety and quality controls

Checked quality, sorts, packages and/ or trims

Assembled all parts using complex blueprints.

Magna International, Mississauga, Ontario March 2017- September 2017

Product Technician

Assembled car parts while adhering to safety, quality, and productivity objectives.

Checked quality, sorts, packages, labels, and/or trims parts as needed.

Worked in a fast pace environment while following all safety procedures

Amico Corp, Richmond Hill, Ontario 2006 – March 2017

Shipper

Printed labels as per work order and prepared shipping documents.

Verified goods with packing slip for accuracy for part number and relevant information before shipping.

Prepare daily summary report for shipped items and Hold items.

Perform Health and Safety Audit on a monthly basis and take corrective and preventive action.

Technician

Assembled Manifold for variety of gas supplies used in hospital surgery rooms and,wards

Performed quality check inspections on Manifold products and released for shipping.

Kept enough inventories to maintain smooth work flow to avoid any interruption to deliver customer order on timely manner.

Maintained Work in Process shelf as per client work order to avoid any mixed up in parts.

Conducted investigations on complaint samples, and generated conclusions and reports

Provided training and guidance to new technicians.

Maintained instruments, label maker, printer and perform basic troubleshooting

Kept detailed record for all work performed in full compliance with SOPs, SWP

WHB Identification Solutions Inc. Richmond Hill, Ontario 2002- 2005

Shipper/ Receiver

Recorded all inbound and outbound shipping documents,

Verified goods with packaging slips, prepared daily reports.

Attended trainings, and workshops such as WHMS and KAIZEN Program.

Responsible for all the daily reports and closing the warehouse on a daily basis.

Steel Case, Ontario 2000 - 2002

Production Associate

Worked in busy production line where doors and windows, and office chairs were fabricated.

Performed quality inspection on assembling line.

Offered needed assistance to supervisor to prepare in advance for upcoming work orders.

Tyco Electronics, Markham, Ontario 1995 - 2000

Team Leader- Supervisor

Successfully supervised production department for achievement of company goals.

Coordinate with the production manager on a day to day operation.

Ensure workers are following the company health and safety policies.

Motivated and trained new employees in the production line.

Determine the cause and justify the resulting cost overruns of complete projects.

Conducted weekly meeting for the quality improvement.

Central Guaranty Trust (TD Bank), Toronto, Ontario 1990 - 1995

Vault Custodian

Prepared daily reports on deposits and withdrawals

Recorded withdrawal of GIC, Stocks and Bonds

EDUCATION AND PROFESSIONAL DEVELOPMENT

Diploma in System Management

University of Toronto

Diploma in Bank Teller/ CSR

Canadian School of Business

Completed High school in Jaffna, Sri Lanka

REFERENCES

Available upon request

Contact this candidate