Charul Veer

+49-178*******

ad4rzj@r.postjobfree.com

Sr. Business Analyst

PROFESSIONAL SUMMARY:

Business Analyst and a Certified Scrum Master with 7 years of experience.

Eligible to work in Germany, Valid work Permit.

Business German knowledge.

Proficient in gathering SMART (Specific, Measurable, Attainable, Realistic, Timely) requirements and stakeholder engagement.

Expert at analyzing and documenting Business Requirements (Business Requirement Documents), Functional Requirements (Functional Requirement Documents), and System Requirements (System Requirement Specifications).

Excellent with SDLC methodology and project life cycle from Kick-off through all phases until Go-live and Maintenance Support.

Proficient in Lean, Six Sigma and Kaizen.

Good experience with creating and structuring reports using MySql and MS office.

Significant experience in quality assurance tasks (Functional, Performance, Reconciliation testing, System integration testing, Regression tests) and coordinating User Acceptance Testing (UAT).

Expert in cross-functional collaboration and problem solving.

Proficient in preparing User Stories, Acceptance Criteria, Use Cases, Wireframes, Screen Mock-Ups, Workflows and Process Flow Diagrams.

Highly skilled in defining and documenting UI, Wireframes, Epics, User stories and Acceptance Criteria.

Proficient in Agile frameworks, Scrum setup and sprint ceremonies

EDUCATION:

Master in Business Administration: Information Technology and Analytics, Mumbai University (Gold Medalist)

Bachelors in Engineering. (Information Technology) from Mumbai University.

CERTIFICATIONS:

Certified Scrum Product Owner (CSPO)

Certified Scrum Master (CSM)

TECHNICAL SKILLS:

Project Management tools: Jira, Confluence, Trello

Process / Design Management tools: Balsamiq, Figma, Lucid Chart, Draw.io

Business skills: Business Requirement Document, Functional Requirement Document, Change Management, Impact Analysis, Risk Analysis, Cost-Benefit Analysis, ROI Analysis, JAD Sessions, SWOT analysis

Database: SQL

Financial tools: Murex, Calypso

MS Office suite: Excel, Word, Power Point, SharePoint, Visio, Outlook

Methodologies: Agile – Scrum, Kanban, Scrum-Waterfall hybrid

PROFESSIONAL EXPERIENCE:

Deloitte, Mumbai December 2021 – Present

Role: Sr Business Analyst and Scrum Master

Client: BPCL - India's second-largest government-owned downstream oil producer

Description: Consultant and Business Analyst for innovative digital transformation project called “Project Anubhav”. Customer Engagement Platform, Digital Nerve Center, Digital Marketing Platform and Integrated Supply Chain Management solutions.

Roles & Responsibilities:

Collaborated with Google architects to establish processes for BPCL's Fleeting system.

Managed all phases of the SDLC while coordinating the project.

Conducted interviews and document analysis to understand business processes.

Used various techniques like JAD sessions and GAP analysis for requirement gathering.

Documented requirements in BRD, FRD, SoW’s and SRS .

Utilized MicroStrategy for creating performance reports.

Conducted A/B testing, triage calls, and defect prioritization.

Created mock-ups and wireframes for GUI understanding.

Prepared cost-benefit analysis for system changes.

Facilitated release and sprint ceremonies and managed sprints using Jira and Confluence.

Improved team velocity by resolving root cause issues and fostering agile principles.

Generated SQL queries and performed data modeling for database systems.

Collaborated with IT processes teams and change management.

Created UML diagrams using MS Visio.

Presentations for product releases.

Maintained Scrum reports and transformed requirements into user stories.

Conducted sprint retrospectives for continuous improvement.

Environment: Agile-Scrum, Jira, Confluence, MS Visio, UML.

Tata Consultancy Services - Mumbai Jan 2018 – Apr 2020

Role: Business Analyst and Scrum Master

Client: Nordea - One of the largest banks in the Nordics with a 200-year history of supporting and growing the Nordic economies.

Description: Digitally transformed customer portals for Treasury domain in credit treasury, set up a customer journey for the customer to track their entire journey.

Roles & Responsibilities:

Devised a strategy for visualizing lenders' offerings on a dashboard.

Determining the customer journey set up for customers has end to end completeness and is made easier with the use of assessment and analysis

Prioritized requirements and crafted conceptual prototypes.

Gathered business requirements and created documentation for current and future processes.

Gathered, analyzed and interpreted financial data related to the balance sheet (BSM). This involves examining assets, liabilities, and equity to identify trends, discrepancies, and areas for improvement.

Facilitated productive relationships with stakeholders and subject matter experts.

Working together with different stakeholders to make sure that requirement gathering and credit treasury operations are in line with the overarching project goal

Contributed to strategic planning processes by providing insights into the financial implications of different business strategies.

Collaborated with product owner to prioritize backlog and refine user stories.

Created business process diagrams (BPMN) and removed impediments for the team.

Monitored timelines and participated in defect resolution meetings.

Provided recommendations for process improvement and supported strategic decision-making.

Customized workflows using Murex and trained new team members.

Coordinated with cross-functional IT teams for successful releases.

Ensured quality through comprehensive testing and user acceptance testing.

Conducted issue resolution and risk mitigation meetings with stakeholders.

Environment: Agile – Scrum, MS Visio 2007, MS Office, UML, Murex, Figma, SQL, SharePoint

Tata Consultancy Services – Mumbai, Amsterdam Oct 2016 to Dec 2018

Role: Business Analyst and Automation tester

Client: ABN Amro - personal bank in the digital age

Description: Set up the advising system for pensionaries.

Roles & Responsibilities:

Led the transition to a hybrid Kanban/Scrum framework, replacing a waterfall-based SDLC.

Supported operational and strategic decisions for site management and operations.

Contributed to testing, user training, and deployment sessions.

Conducted discovery and gap analysis for process improvement.

Configured Calypso system to meet business needs.

Gathered requirements, designed solutions, and facilitated stakeholder meetings.

Prepared documentation like BRD, FRD, and SRS.

Closely with various stakeholders to identify potential risks within projects, processes, or systems.

Collaborated with project managers, subject matter experts, and other stakeholders to develop strategies and action plans to mitigate identified risks.

Maintained a comprehensive documentation of identified risks, assessment findings, mitigation strategies, and their implementation status.

Utilized various elicitation techniques and contributed to quality analysis discussions.

Implemented Agile processes consistently and maintained RACI matrix.

Created BPMN, UML diagrams, and wireframes for effective communication.

Developed use cases, business rules, and supported implementation.

Prepared Requirement Traceability Matrix (RTM) for tracking requirements.

Contact this candidate