UTI CHRISTABEL CHINONSO

* ***** ******** ****** ****** LAGOS

ad4rz0@r.postjobfree.com// 081********

A self-motivated, talented individual who is keen on giving the best even in the most challenging environment. I aspire to build a career in business through hard work, excellent performance, determination, integrity and respect for work -ethic

WORK EXPERIENCE

JUNE 2022 -TILL DATE

GOD IS GOOD LOGISTICS

EXPERIENCED CUSTOMER AGENT

Provide guidance to walk in customers on product and service offerings

Ensure strict adherence to GIGL’s Standard Operating Procedure in sending, safe keeping, receiving and releasing of parcels.

Educate customers and potential customers with information on SLA delivery timelines.

Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreement.

Resolve product or service complaints by determining the source of the problem, providing the best solution to solve it, expediting correction or adjustment and following up to ensure resolution.

Promote and cross-sell company’s products.

MAY 2021 – FEBRUARY 2022

MOUNTAIN TOP UNIVERSITY

NATIONAL YOUTH SERVICE

AUDIT INTERN

Appropriate recording of the incoming and outgoing memo.

In charge of the financial report for the venture unit which consist of the bakery, water cooperation, farm and pastry store.

Observation and verification of any sales made y the school venture unit.

Other administrative duties assigned by my supervisor. OCTOBER 2020 – MARCH 2021

UNITED BANK FOR AFRICA

EMAIL CUSTOMER AGENT

Handled an average of 100+ emails per day

Ensured an average response time of less than 24 hours

Maintained an average resolution time of less than 48 hours

Collaborated with cross-functional teams to resolve complex customer issues

Utilized customer service software to manage customer inquiries and complaints

Achieved a customer satisfaction rating of 95%

2

ACADEMICQUALIFICATIONS

Higher National Diploma in Accounting

EDUCATIONAL BACKGROUND

> YABA COLLEGE OF TECHNOLOGY 2014-

2019

AREASOFPROFICIENCY

Microsoft Office Proficiency including:

. Microsoft Word

. Microsoft Excel

. Microsoft Power Point.

Proficiency in Typing.

70 words per minute with 99% accuracy.

Organization skills

Tech sauciness

Problem solving

Communication skills

CERTIFICATION

Jobberman Soft skill certificate

Sidehustle customer relationship management training.

Csc mgt sch Data entry certification