Tina Kirven

Emergency dispatch operator

Dallas, TX 75216

ad4ryx@r.postjobfree.com

469-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Emergency Dispatch Operator

ADT Security Services - Irving, TX

November 2017 to Present

Responds to alarms using the information provided in instruction screens.

Places necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies

Responsible parties.

Properly documents alarm handling procedures within the alarm screens.

Complete alarm processing in accordance with department procedures.

Provide alarm reset instructions to customers during outbound alarm calls and inbound alarm call

back.

Receive inbound calls related to alarm call back inquires

Warehouse Clerk

Amazon Fulfilment - Dallas, TX

October 2016 to June 2017

Dispatch

• Checked incoming items to ensure that they corresponded to delivery order forms

• Label and pack items in crates and cartons and ensured that they were safely transported to delivery

area.

• Ascertain that all corresponding documents are sent along with all outgoing shipments

• Update receiving and shipping information in the company's database and add any required notes

• Report any incorrect shipments or damages to the supervisor and isolate damaged items

• Receive incoming shipments and compare them with invoices and work orders

• Update daily trip information in the automated system

• Ensure timely dispatch of all scheduled and urgent delivery orders

Accomplishments:

• Order Tracking

• Map Reading

• Route Scheduling

• Inventory Keeping

• Time Management

• Good PC Operation skills and data entry

Receptionist/Shop Manager

Epiphany Hair and Spa

2010 to 2016

• Answer phone calls in a timely manner

• Answer customer inquiries and take messages

• Assist customers in choosing salon products from the lobby area

• Make schedules and appointments for hair stylists

• Call to confirm appointments with customers

• Explain available services and prices to customers

• Take payment for salon services

Accomplishments:

• In-depth knowledge of salon services equipment and products

• Capable of multitasking and managing a multiple-line phone system

• Great mathematics skills needed to perform basic transactions

• Capable of working in busy high-stress situations

Juvenile Detention Officer

Dallas County Youth Village Detention Center - Dallas, TX

April 2006 to April 2009

•Dispatch by answering emergency and non-emergency calls and conduct interview with callers to

determine the nature of call, priority and appropriate response and/or action and dispatches supervisor

or superintendent on duty, police, fire or other emergency units as necessary and in accordance with

Established guidelines.

Maintains contact with all units on assignment; maintains status and location of authorities called ;

coordinates emergency calls and relays information and assistance requests involving all emergency

and nonemergency situations.

Enters, updates information; answers all incoming and outgoing calls.

• Supervise meal distribution and observed juveniles during meals.

• Continually monitored dormitories for inappropriate activity.

• Verified warrants conducted searches and fingerprinted inmates.

• Conducted pre-trip and post-trip inspections of transport vehicles and equipment.

• Assisted in restraining violent and unruly inmates.

• Monitored inmate behavior to prevent crime escape attempts and other dangerous activities.

• Safely transported inmates to and from work sites.

• Implemented defensive tactics and physical restraints to maintain the safety and security of

Personnel and the general public.

Correctional officer

Dawson State Jail - Dallas, TX

May 2001 to April 2006

•Dispatch by answering emergency and non-emergency calls and conducts interviews with callers to

Determine the nature of call, priority and appropriate response and/or action and dispatches supervisor

Or superintendent on duty, police, fire or other emergency units as necessary and in accordance with

Established guidelines.

Maintains contact with all units on assignment; maintains status and location of authorities called;

Coordinates emergency calls and relays information and assistance requests involving all emergency

And non-emergency situations.

Enters, updates information; answers all incoming and outgoing calls.

• Oversee inmates during meals visits recreation telephone calls and shower time.

• Write daily reports to help further treatment strategies and diagnostic efforts.

• Apprehend escapees safely while following proper techniques.

• Sign in all visitors and completed appropriate visitation log forms.

• Receive property from incoming inmates provide receipts and inspect for contraband.

• Ethical standards of conduct

• Restraint techniques

Accomplishments:

• Inmate rights

• Courtroom practices familiarity

• File and record maintenance

• Occupational hazards and safety precautions

• Trained in defensive tactics

• Cctv

• JDO1

Education

License in Cosmetology

MJ Studios Academy

2009 to 2010

Diploma in General

Dallas Can Academy - Dallas, TX

August 1998 to June 2000

Skills

Dispatch (10+ years), CCTV (10+ years), Typing (10+ years), Customer Service (10+ years), Clerical

(10+ years), Filing (10+ years), Multi-Line Phone System (10+ years)

Certifications/Licenses

First Aid

October 2018

CPR/AED

October 2018

Contact this candidate