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Accounts Payable Customer Service

Location:
Ghana
Posted:
April 04, 2024

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Resume:

Career Summary

Highly organized, motivated and detail-oriented professional with over 7 years of experience in accounts payable and receivable, payroll, and bookkeeping. Proven success in ensuring accuracy of financial reports and compliance with accounting regulations. Dedicated to providing excellent, courteous, prompt customer service and building positive relationships with clients.

Skill Highlights

Project management

Strong decision maker

Complex problem solver

Bookkeeping Operations

Accounts Payable and Accounts Receivable

Reviewing Account Records

Due Diligence

Wages and Salary

Creative design

Innovative

Service-focused

Reconciling Accounts

Financial Closing Reports

Record Reconciliation

Invoicing

Experience

Self Employed-Retail Store Nov-2020-To date

Business Operator, Accra-Team West

Build relationship with key wholesale and industry insiders

Formulate comprehensive marketing plan complete with clear and actionable sales targets

Research on market trend on moving products for the season

Identify potential new products and services required for the season

Creating solution in areas of inventory, sales trend/report/distribution

Analyze customers’ requirements and initiate strategy development

Analyze weekly sales report to track product success

Create new processes and systems for increasing customers’ services satisfaction

Relay Express Group Jan-2016- Feb-2020

Account Officer/Clerk, Accra-Tema-West

Responsibilities:

Maintaining basic accounts

Bank reconciliation, Cash and Bank book entries, ledger accounts,

Helped prepare financial statements

Helped analyze data for preparing financial statements

Sorted documents and matched invoices for payments, recorded entries

Handled Purchase related entries and documentation

Kept entries of payable and receivables

Maintained and periodically reviewed the accounts receivable ledger for information accuracy.

Computed the monthly company and employees tax returns.

Analyzed, interpreted and processed invoices for payments.

Examined and reconciled the general ledger, inventory, cash, and bank statements

Ghana Revenue Authority Oct.-2014-Dec- 2015

Account Officer/Clerk, Ashaiman-Tema

Responsibilities:

Undertaking office & administration activities in an efficient manner.

Offering excellent customer service to the Business and vehicle owners.

Involve in cashiering duty by issuing of receipt to various taxpayers.

Making of backlog entries when manual receipts have been issue or when officers go to field with manual receipt.

Writing in the cash composition where various analyses of collected cash are made for the day.

Attending to customer’s complaints, guiding and solving queries of customers.

Up to date with the Total Revenue Integration Processing System (TRIPS)

Registering of cheques in the cheque register for both direct and indirect tax and writing of the pay-in.

Register receipt received for the day on Valued Added Tax (VAT).

In charge of daily cashbook management and bank reconciliations.

Handling all cashier related enquiries from customers.

Working effectively as part of a hardworking and customer driven team.

Helping to resolve customer complaints.

New Generation Investment Company April-2013–Aug-2013

Internship-Account administrative

Responsibilities:

Writing of vouchers for both debit and credit

Issuing of receipt to investors using the current share price of the company at the stock market.

Preparation of petty cash by the excel spread sheet.

Lodgment of cash at the bank.

Checking of payment history on clients.

Call-over for the mobile bankers when they enter their daily collection in the computer system.

Attending to customer’s complaints, guiding and solving queries of customers

Talking to potential customers on how to manage their earnings and how to save from it

Project for Community Development studies June-2010–Aug-2012

Writing of a community development intervention (proposal) through the community profile which comprises;

Project- Community feasibility studies

Project planning and budgeting using log frame.

Writing of a community profile

Studying of the demographical features of a community its potentials and challenges

Usage of pair wise ranking to come out with the best of alternatives

2014 Final University Research;

The relationship between product quality and customer royalty: A case study on selected sachet water company in Wa, Upper West Region, Ghana

Education Background

BA Development (Major; Integrated Business & Management) Studies (University for development Studies, WA, Ghana) 2010 to 2014

(KNUST Senior High School, Kumasi, Ghana (WASSCE), Business Studies) 2006 to 2009

REFEREES

Mohammed Inusah Baba

Senior Clerk for Committees, Office of Parliament /CEO Relay Express Group

Accra-Ghana

Tel:+233*********

E-mail: ad4rxw@r.postjobfree.com

Mrs. Esther Abassah-Konadu

District Accountant (Ashaiman STO)

Ghana revenue authority, Accra

Cell: +233-*********

Email: ad4rxw@r.postjobfree.com

AISHA ISSAH

Post Office Box GP 2625 Accra Central +233*********/+233*********

ad4rxw@r.postjobfree.com GT-241-1248 Klagon-Tema West



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