Patricia L. McCabe

*** ******* *****

Canton, GA 30114

Cell: 404-***-****

E-Mail: ad4ru9@r.postjobfree.com

Professional Summary

I am willing to take on any task to support the team and help business succeed. I adapt quickly to new needs and policies.

I am a reliable person ready to take on new challenges in a position using problem-solving and task prioritization skills to help team succeed.

I stay on top of demands in a fast-paced environment and I maintain a organized, clean and safe work area with attention to detail

I am a dependable employee seeking the opportunity to expand my skills and contribute to company success. I am considered hardworking, ethical, and detail-oriented.

Skills

Detail oriented

Good at handling calls

Data entry

Schedule coordination

Customer communication

Records maintenance

Invoice processing

Experience

September 2005 to Current

Union Hill Animal Hospital Canton, Georgia

Vet Technician

Communicate with pet owners to determine and document medical histories and reason for visit.

Sanitize, restock, and organize examination rooms.

Communicate effectively with clients by phone and text to provide status updates on animal care and pickups.

Estimate care costs, draft invoices for services, and communicate with clients to process payments.

Assisted veterinarian during medical and surgical procedures.

Trained and mentor numerous new veterinary technicians on animal care procedures, facility policies, and industry best practices

Administer medications, immunizations, and microchips to small animals.

Maintain medical records, drug logs, and other legally required documentation for animals under care.

Prepare animals for surgeries, including restraining animals and shaving body areas.

Organize room, supplies and instruments for surgeries.

Help diagnose and treat animal health problems with physical assessments and laboratory tests.

Assist with examinations by collecting data such as temperature, pulse and respiration.

Support animal dental needs with quality care such as cleaning and polishing teeth.

Improve outcomes by monitoring and caring for post-surgical patients.

Secure and inventory of pharmaceuticals, equipment and supplies.

March 1999 to September 2005

Southern Orthopedics Lawrenceville, Georgia

Surgery Scheduler

Managed registration desk by answering telephones and greeting incoming patients.

Coordinated patient admissions through proactive communication with hospital personnel.

Compiled medical reports covering specific patient or general office data.

Completed insurance claim forms or other required paperwork.

Transcribed physician notes, detailing diagnoses or recommendations.

Transmitted medical records and correspondence on behalf of patients and practitioners.

Scheduled tests and procedures for patients, including lab work.

Coordinated patient appointments and hospital admissions.

Approached and solved work problems with initiative and sound judgement.

Updated office files daily and kept records organized.

Served customers by going above-and-beyond to offer exceptional support for all needs.

Troubleshot problems and developed successful solutions.

Obtained payments directly from patients or through insurance reimbursement by completing and filing forms.

March 1987 to March 1999

New Baby Products Atlanta, Georgia

Sales Associate/Manager

Resolved customer concerns using strong communication and conflict management skills.

Located items for customers by checking sister stores and other options.

Explained promotions and special offers to customers.

Helped customers navigate store, complete sales and process returns.

Rotated stock through clearance markdowns and special sales promotions.

Created great customer experiences through personalized sales support.

Demonstrated selling experience in a fast paced, service oriented retail setting.

Contacted customers to finalize sales and service transactions.

Adapted to changing priorities and unexpected situations.

Worked independently but within a team environment.

Increased per-customer revenue by suggesting additional products for purchases.

Handled stressful situations professionally and multitasked with ease.

Quickly and efficiently processed payments and made accurate change.

Managed multiple tasks simultaneously while meeting deadlines.

Lifted, pushed, and pulled up to 25 pounds regularly.

Developed customer base by delivering consistent customer service.

Maintained a calm demeanor and managed issues professionally and according to company standards.

Processed credit card payments and accurately handled cash.

Assisted with receiving, pricing and merchandising.

Boosted sales by building attractive displays and merchandising products.

Education

Georgia College Milledgeville, Georgia

Early childhood

June 1986 Briarcliff High School Atlanta, Georgia

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