Customer Service Representative
Resume:
Jennifer Antoine
**** ** **** ***** *******, Fl *3319
********.********@*****.***
**********.**@*****.***
Summary: Motivated, focused and able to handle numerous tasks simultaneously. Experience interacting effectively with members of the public, co-workers and managers. Proficient in Microsoft Applications, Saber Software. Fluent in English, French and Creole.
Education:
Nassau Community College – Garden City, NY
Associate in liberal arts – June 2017
Experience:
Silver airways
Flight attendant
June 2023- Present
• Attend pre-flight meetings to review details of flight and emergency evacuation procedures and discuss potential issues and solutions.
• Manage problems within the cabin to ensure the comfort and safety of passengers within the entire length of the flight.
• Check onboard emergency equipment and first aid kits to ensure proper functionality; assist with emergency situations during flight.
• Reinforce and uphold FAA and additional regulatory requirements to keep flight crew and passengers safe. Hard Rock Casino
Specialist Agent
March 2022-July 2022
report to the Customer Service Supervisors and handle a wide range of customer queries including betting, payments, verification, promotions, and general information via multiple contact channels including live chat, email, social media, and voice.
Spirit Airlines, Miami Airport
Operational Agent
December 2021-March 2022
• Manage weight and Balance of the aircraft and oversee customer service for the whole operation inbound and outbound.
ALORICA
Remote Customer Service
November 2020-December 2021
• Customer service assistance calls for Samsung
HARD ROCK SUPPORT SERVICES
Customer Service Rep
January 2019-November 2020
• Customer service answering the guest call to help with hotel reservations and many more things for the casino department and dinning reservations.
EULEN AMERICA/ IBERIA AIRLINES, JFK Jamaica, NY
November 2015- December 2018
Passenger Service Representative
• Provide efficient, friendly service to all of our customers.
• Promote and sell air travel with American Eagle and American Airlines.
• Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges.
• Escort passengers from the terminal to and from the aircraft ensuring a safe path at all times.
• Complete all necessary arrangements for accommodating passengers with reservations, luggage, cabin availability and in-flight supplies.
• Determine flight close-out time, prepare, complete, and check various flight forms for accuracy. EULEN AMERICA/AMERICAN AIRLINES, JFK Jamaica, NY
June 2014 - November 2015
Passenger Service Representative
• Answering phones and making direct bookings when necessary
• Resolve passengers’ reservation issues.
• Assist with various governmental agency requirements.
• Maintain liaison with Airlines and Customer Representatives and Ground Handlers. NASSAU COMMUNITY COLLEGE, Garden City, NY May 2010- June 2014
• Operate telephone to relay incoming and interoffice calls.
• Greet all visitors courteously, determine their needs, and direct them to the proper person or office.
• Receive, sort, and past all incoming mails.
• Receive all outgoing mails daily and prepare for delivery.
• Arrange meetings, agendas and presentations.
SKILLS AND ACHIEVEMENTS
• More than 5 years of experience in customer service. Ability to interpret and research information and solve customer service problem.
Contact this candidate