SUMMARY

Analyst Forward-thinking technology professional with over 20 years of broad expertise collaborating with internal and external stakeholders to drive innovative solutions for the development of software applications in diverse industries. Highly organized multitasker with proven success as an intuitive team leader and an initiative-taking team player. A detail- oriented adaptive learner with exceptional interpersonal, time management, and communication skills. Core strengths include Sr. Business Analysis/Solutions Project/Resource Management Record Analyst/Application Support Team Supervision Software Development Life Cycle Quality Assurance Testing System Analyst User Training/Documentation Requirements Gathering Production Support Application Design/Prototyping System Administrator Initiative-taking employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional people skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Computer Skills:

Oracle & SQL Servers (Applications Support), PowerSchool Online Enrollment PowerSchool Student Management

ESchool plus Student Management System Microsoft Office Suite

Project Management Project Documentation

Planning & Organizing Active Listening Organizational Skills Training & Development Flexible Schedule Computer Skills Customer Service

Team Liaison

EXPERIENCE

Senior Business Systems Analyst / Spring Independent School District - Spring

08/2021 - 10/2023

Facilitated training for over 82 Spring Independent School District schools in secondary, elementary, and community engagement parent support Home Access Center, Online Enrollment applications.

Has over seventeen years of student information systems knowledge to support both functional and technical areas.

Process student enrollments, returning students, and transfers.

Maintain updated student information in PowerSchool Online Enrollment Application. Prepare requested exports/reports and exports to support school-level administrators.

Support and train school staff on role-specific use of PowerSchool Online Enrollment as it relates to their job requirements.

Support users of parent and student portals. Update staff access to PowerSchool Database

Support all student and staff users to claim and maintain accounts Support all district staff on specific use of PowerSchool Online Enrollment as it relates to their job requirements.

Used ServiceNow ticketing system to track, maintain, and update service and incident tickets.

Coached and trained end-users on functions, features, and basic troubleshooting of software such as eSchool, PowerSchool Online Enrollment, On Data Suite, and Elevate.

Assisted in new client-based Student Information System planning and system testing efforts. Developed training manuals and delivered training on Student Information Systems

Managed over one hundred Incidents and Service tickets in Service Now Managing application.

Created functional documentation for PowerSchool Online Enrollment forms for New Students, Returning Students, Transfers, and Summer School

Assisted staff and users with computer malfunctions and program problems. Developed and managed project plans while providing status updates to management.

Senior Business Systems Analyst / Houston Independent School District - Houston 12/2020 - 08/2021

Has over ten years of student information systems knowledge and expertise to support both functional and technical areas.

Leads training for over 283 HISD schools in secondary and elementary master scheduling, bell schedules, and calendar setup.

Assist with providing access and role-base authorization to student Information System for department administration and campus-based staff to over 15,000 employees.

Engages with Academic department stakeholders daily to gather business requirements for Student Information System to recommend changes in business processes or advocate for new enhancements to systems Supported over 30k plus users for two central School Districts

Supported and assisted in two central implementations of Student Management Systems Lead cross-functional teams to address business or systems issues and gap analysis. Performs other job-related duties as assigned.

SIS application security support & resolution SIS Tier II and Tier III ticket resolution Documenting and validating SIS enhancements.

Trained staff and users to work with computer systems and programs.

Business Systems Analyst / iSphere Consulting - Houston 04/2017 - 12/2020

Works collaboratively with clients/business owners to develop business requirements; conducts analysis and understanding of business functionality & practices to integrate processes and system functionality into SIS Liaison between SIS functional SMEs and business/workstream owners.

Documents business requirements and plans to execute user acceptance testing to meet and validate user requirements.

Designs details of automated systems

Works with businesses to ensure policies and procedures are met for each department.

Works collaboratively with SIS SMEs and vendor's process consultants in resolving challenging business solutions via SIS.

Conducts significant systems testing; supports data conversions; supports local system rollouts; executes all work in alignment with HISD's systems plans.

Understands, proposes, educates, and helps implement new business processes, and SIS solutions through business operations and new systems.

Works to continually understand business requirements, document them in standard formats, and obtain business user approval and sign-off.

Helps users develop processes & procedures Assist with user acceptance testing.

Assist with development and delivery of training materials.

Contributed to successful field deployment of business systems improvements.

SYSTEM ANALYST / ECU TECHNOLOGY 07/2016 - 12/2016

Supported credit union clients on various versions of online cloud-based membership and loan applications as a contractor for a software development company.

Performed end-to-end testing, presenting all new features, enhancements, and bug fixes to the project manager and VP of software before releasing to credit union clients.

Managed help desk issues submitted by users, entering requests, and assigning them to development support Documented and created training materials.

Utilized a cloud-based, fault-tolerant Origins service platform that integrates seamlessly to ensure the accuracy of all applicant data and supplement the credit union's existing core system.

RECORD ANALYST / APACHE CORPORATION 01/2008 - 01/2016

Oversaw records management (RM) program, directing designs, and developing, recommending, and installing RM-related systems and activities.

Managed an extensive number of records with some tables containing over one million records Spearheaded a new web-based RM tool for thirty corporate departments and five regions to as file trail administrator.

Configured all necessary tables for departments and secured permission for users and imported and exported large quantity data.

Implemented new business application software as well as new releases of existing business application software, capturing end-user requirements.

Configured, assessed, and integrated as needed.

Produced specifications of business requirements to a level that enabled effective delivery of agreed changes Assisted in the design and modification of business rules for software.

Developed, implemented, and reported findings of suitable test schedules to measure and ensure that new and amended systems, configurations, and packages/services, together with any interfaces, performed as specified Provided systems support to functional areas.

Trained and supported all end users on the RM application, including how to enter and manage data, and order requests.

Wrote and maintained user documentation and training.

Supported RM application that tracked onsite/offsite data as records service operator (RSO), since file trail administrator would be done away with once RSO was completed and implemented.

BUSINESS ANALYST/PROJECT LEAD, SENIOR BUSINESS ANALYST/PROJECT LEAD, BUSINESS ANALYST/QUALITY ASSURANCE SPECIALIST / IBM

OPERATIONS TRAINER/ADVANCED CUSTOMER SERVICE REPRESENTATIVE / CABLEVISION

EDUCATION AND TRAINING

Diploma

James Madison High School

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