Lisa M. Douglas

*** ******** ******, **********, ** 71106 United States · 319-***-****

Email · ad4rq9@r.postjobfree.com

A diligent and reliable collection agent focused on going above and beyond to support the team and serve clients. Trained in collecting debt, close contract and reports offering top-notch abilities. Motivated to continue to learn and grow as a collections professional.

EXPERIENCE

BILL COLLECTOR, 02/2008 TO CURRENT

IVAN SMITH FURNITURE - shreveport, la

Notify customers of payment obligations via telephone calls, professional mailings and personal visits.

Collect payments, update accounts and notify customers of additional responsibilities.

Monitor overdue accounts to track new payments and document continued issues.

Use persuasive communication skills to get payments from customers and bring credit accounts, claims balances, and loans current.

Turn over account records to attorneys to help them pursue customers who failed to respond to collection processes.

Manage communications between team members, customers and vendors to keep operations efficient and successful.

File records to keep system efficient and information organized.

Protect business from unnecessary liability by carefully following security and safety standards.

BILL COLLECTOR, 01/1999 TO 01/2008

GREGORY J. BARRO & ASSOCIATES - shreveport, la

Maintained and updated files and records to support efficient debt collection operations.

Updated records with current billing and information for effective business recordkeeping.

Reviewed activities regularly to identify opportunities for improvement.

Recognized and took advantage of opportunities to increase business revenue, including profit and stocks.

Used persuasive communication skills to get payments from customers and bring credit accounts, claim balances and loan current.

Created list of late charges and payments and collated them for follow-up by collections team.

Reconciled bank statements and checked for entry errors and inconsistencies.

Assisted in cash flow management by generating monthly cash flow reports.

Researched misapplication charges on invoices and provided and accurate accounting of customer payments.

CASHIER & DELI ASSOCIATE 06/1986 TO 03/1999

BROOKSHIRE’S FOOD & PHARMACY - Shreveport,la

Kept inventory levels optimized and supplied organized for forecasted demands.

Met targets consistently by working hard and with strong attention to detail.

Consulted with customers to understand desires and suggest best products to meet needs.

Managed communications between team members, customers and vendors to keep operations efficient and successful.

Verified prices and calculated totals using scanners and point of sales(POS) systems.

Obtained a thorough knowledge of products sold to assist customers in locating and purchasing items.

Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.

Worked safely and quickly to help customers move heavy purchases, consistently exceeding expectations.

Increased sales of target items by employing excellent upselling and communication skills.

Kept employee and customer areas clean, neat and ready for any challenge by using slow periods to take routine housekeeping needs.

Maintained adequate cash and change on hand cashiers.

LOAN & DEBT COORDINATOR 01/1997 TO 01/199

MR.CASH LOAN AGENCY - shreveport, la

Met with clients to complete application documentation, answer their questions and resolve any concerns or complaints.

Determined approval status of loan applications based on applicants’ qualifications.

Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.

Ordered, organized, and rotated supplies.

Collaborated well with team members to carry out daily assignments and achieve team targets.

Use persuasive communication skills to get payments from customers and bring credit accounts, claims balances and loans current.

EDUCATION

High School Diploma: May 1985

Booker T. Washington New Technology High School – Shreveport, LA

Associated Degree: Accounting Fall 1997 to Spring 1999

Bossier Parish Community College – Shreveport, LA

SKILLS

Negotiate credit extensions

Trace delinquent customers

Contract bidding

Verbal communication

Coordinate payment plans

Policy enforcement

Update accounts

Vehicle operation

Contact this candidate