LONDON JAMES

Fraud Risk Analyst - Tampa, FL

Phone: 863-***-**** Email: ad4rpx@r.postjobfree.com

SUMMARY:

Fraud Risk Analyst Proven experience in banking and financial services risk management, Fraud ATM Debit Card and POS, Credit Card, ACH and Wires, Prepaid Debit Cards, ATM Deposits, Wire Fraud, Billing Dispute Claim processing experience, and Fraud investigations. Comfortable working independently as well as in a team environment. Seeking to obtain a prominent position that will exemplify my experience, organizational skills, and my dependability as an employee and as a person, so that I will be an asset to any team. Over seventeen years experience in conducting various fraud financial investigations

CORE COMPETENCIES:

Strong Leadership Abilities, Self Motivated, Problem Solving Abilities, Fraud Risk Management, Research, and VISA and Mastercard Chargeback Policy Implementation. Proficient in Microsoft Office including Word, Excel, PowerPoint, Outlook, and the ability to learn multiple system applications quickly. Strong time management, follow through, and organizational skills. Excellent verbal and written communication skills. Strong interpersonal skills. Multi-Tasker, Highly motivated and team oriented individual, Strong research and analytical abilities, Proactive, organized, and ability to work independently without supervision

BUSINESS & TREASURY SUPPORT SPECIALIST

DFCU Financial Credit Union

January 2023 – Currently

Key Deliverables:

●Ensured a superior experience in all interactions for the member support of business banking and treasury management products including but not limited to deposit products, digital banking, ACH and wire origination, positive pay, remote deposit, and other treasury management solutions.

●Provided superior member experience in a professional and responsive manner for business members, ensuring accuracy, quality, and expediency throughout various communication channels; e.g, phone, or written channels.

●Provided primary support and troubleshooting for business remote (non-branch) channels, including DFCU Business Online and Mobile, Business ACH, Business wires, Business RDC, and other treasury management solutions.

●Conducted quality assurance for business membership and deposit account documents and data.

●Recommended process improvements for internal and external member support.

●Identified training needs based on transaction trends in incoming requests.

●Maintained a high level of policy, process, procedural, and product knowledge and a high level of user knowledge on all banking systems.

●Interfaced with other departments to provide problem resolution for members.

Role: COMMERCIAL DEPOSIT OPERATIONS SPECIALIST

Key Deliverables:

●Provided friendly and efficient response to commercial member inquiries via phone, mail, e-mail or fax, in an incoming call queue.

●Used various computer applications to input, interpret, and research financial information following standard procedures. Provided support for DFCU Business Online, Business ACH, Business wires, Business RDC, and Business mobile banking.

●Provided superior friendly phone service in an incoming call queue to enhance the relationship with existing and potential business members.

●Responded to business member inquiries received via digital channels, within service level agreements.

●Provided primary support and troubleshooting for business non-branch channels, including DFCU Business Online, Business ACH, Business wires, Business RDC, and Business mobile banking.

●Completed setup of Business Online Banking, ACH originators, wire transfer originators and RDC.

●Monitored, verified, and released wire transfers for business members.

●Acquired and maintained product and service knowledge to provide solutions-based, accurate service, including inquiries, financial transactions, and loss mitigation.

●Maintained strong knowledge of digital platforms, including the features and functionality across mobile and online capabilities.

●Provided research, problem solving and phone support to staff for business accounts.

Role: E-BANKING COORDINATOR

Key Deliverables:

●Responsible for electronic banking platforms including, retail online banking, business online banking, ACH origination, remote deposit capture, mobile banking, and mobile deposit. Assisted members and staff with e-banking setups and support.

●Verified documents prepared by branches and Treasury.

●Responsible for retail online banking, business online banking, ACH, remote deposit capture, mobile, Positive Pay and wire setups.

●Complete end of month reporting.

●Conduct daily maintenance of electronic banking products via several reports.

●Provided member support.

●Monitored inactive users on Bill Pay.

●Managed permanent and temporary limit raises.

●Assisted with wire and ACH daily approvals.

Role: DEPOSIT OPERATIONS SPECIALIST

Balanced, repaired and adjusted image capture of branch items, mobile banking products, ATM, mail.

●Prepare, image, and reconcile incoming mailed remittance and lockbox remittance for distribution to correspondent bank for collection.

●Reconcile, balance and repair DFCU ATM check deposits in the core system. Research out of balance conditions. Post check totals processed daily to DFCU’s accounting software.

●Perform ongoing quality control to ensure accuracy and efficiency of processes and procedures.

Business Analyst Prepaid Debit Card

Signature Consultants (Remote for Bank of America)

February 2021 – December 2022

Key Deliverables:

️Responsible for functions related to the identification, prevention, and resolution of fraudulent activity including review of new prepaid debit card accounts, unusual client card transactions, and atm withdrawal misdepense and errors.

️Identified, researched, and analyzed possible fraudulent activity on prepaid debit card accounts, processed prepaid fraud debit card and atm withdrawal error claims.

️Analyzed prepaid debit card customer profile accounts, system notes, and debit card transactions to detect true fraud and take the appropriate action.

️Assessed levels of possible risk and communicated trends and patterns to upper management.

️Researched and reviewed highly confidential security information and accounts while navigating through multiple financial banking support software systems

️Maintained thorough and current knowledge of Regulation E standards as well as internal policies and procedures

Non-Fraud & Fraud Analyst II - ATM/Debit, ATM Deposit, ACH Transactions - Bank of America - May 2011 – July 2018

Key Deliverables:

️Responsible for functions related to the identification, prevention, and resolution of non-fraud and fraudulent activity including review of new accounts, unusual client atm/debit cards transactions, ACH transactions, and atm deposit fraud

️Identified, researched, and analyzed possible non-fraud and fraudulent activity on client bank accounts and atm/debit cards and processed client non-fraud and fraud atm/debit card and atm deposit claims

️Took inbound phone calls in a call center environment while diligently working to ensure the prevention of atm/debit and atm deposit, and ACH fraud

️Researched and reviewed highly confidential security information and accounts while navigating through multiple financial banking support software systems

️Maintained thorough and current knowledge of Regulation E standards as well as internal policies and procedures

️Delivered superior customer service by handling incoming and outgoing calls via telephone correspondence

E-commerce ACH & Wire Fraud Analyst

Bank of America - January 2010 – May 2011

Key Deliverables:

️Responsible for functions related to the identification, prevention, and resolution of fraudulent activity including review of new ach/wires and unusual ach/wires transactions

️Identified, researched and analyzed possible fraudulent activity on ach/wires and processed ach/wires fraud claims.

️Researched and reviewed highly confidential security information and ach/wires accounts while navigating through multiple financial banking support software systems

LONDON JAMES

Financial Fraud Investigator

Phone: 863-***-**** Email: ad4rpx@r.postjobfree.com

Fraud Analyst II - ATM/Debit, ATM Deposit Transactions

Bank of America - Tucker, GA - January 2007 - January 2010

Key Deliverables:

️Responsible for functions related to the identification, prevention, and resolution of fraudulent activity including review of new accounts, unusual client atm/debit cards transactions, ACH transactions, and atm deposit fraud

️Identified, researched, and analyzed possible fraudulent activity on client bank accounts and atm/debit cards and processed client fraud atm/debit card and atm deposit claims.

️Researched and reviewed highly confidential security information and accounts while navigating through multiple financial banking support software systems

EDUCATION

️Bachelor Degree in Business Administration and Minor in Business Information Systems - Devry University - Atlanta, Georgia

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