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Customer Service Retail Sales

Location:
Columbus, GA
Posted:
April 03, 2024

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Resume:

TRACIE A. LOWE

**** *** ***** ** #**** Phone: 706-***-****

Columbus, GA 31909 ad4rpo@r.postjobfree.com

Detailed oriented professional with 7+ years of recruitment experience including virtual, RPO, onsite, corporate & agency staffing environments. Familiar with recruitment tactics in a variety of industries to include manufacturing, distribution, healthcare, retail; finance; sales; retail sales, customer service; insurance; banking; administrative; IT; Banking Technology, Financial Technology, CDL Drivers, Telecommunication, Pharmaceutical and Maintenance.

COMPUTER SKILLS: Microsoft Office Suite including Word, Excel, Access and PowerPoint, PeopleSoft, Taleo, Success Factor, Avature, ICMIS, GRS, Workday, Montage, Hirevue, UltiPro, Greenhouse, Peoplefluent, SAP, Jazz HR and BrassRing,

Clients: Asurion, E-trade, BDS Marketing, Comcast, Sylvan lighting Company, Bristol Myers-Squibb, QVC Home Shopping Network, Mortgage lenders of America, Serenity Hospice, Russell Athletic, Fairfield Resorts, Apple, Walmart, Suntrust, Serco, Bank of America and Humana

PROFESSIONAL EXPERIENCE

Novant Health – Columbus, GA 4/2021-.7/2023

Virtual Recruiter

Partner closely with the hiring leader to understand staffing needs, then create innovative, proactive and resourceful sourcing strategies to find and attract the top passive and active talent. External client facing with focus on passive candidate outbound sourcing, building talent pipelines, screening and assessing applicants. Utilize advanced database and internet search (google commands, Boolean operators, and other best practice search techniques), cold contact with candidates, initial screen, and provided a positive candidate experience; you will contribute to our world class organization. Assist the recruiting team with overall recruiting goals for Allied Health, Pharmacist, PRN Staff for roles (RN, LPN and CNA)

Rite Aid - Camp Hill, PA 4/2021 – 9/2021

Sr Recruiter (Contractor)

Recruited candidates for Pharmacist and Pharmacy Techs for the Rite Aid store chain. Used assigned area using the Internet, media, electronic bulletin boards, job fairs, recruiting materials/mailers, staffing agencies and other means to solicit strong candidates internally and externally to fill all open corporate positions; create and maintain current postings, ads, and agency contracts. Recruited for current and temporary positions: screen resumes; conduct preliminary telephone or face-to-face screening interviews as appropriate; prepare qualified candidate lists for hiring managers and act as liaison between hiring managers, interviewees, or staffing agencies to provide the best candidates and effectively communicate with and support the hiring managers to fill our positions; set up and create interview schedules; make travel arrangements as required. Screened and responded to applications and inquires from applicants and associates in a timely manner; maintain applicant files and databases (ICIMS and our internal databases) and routinely generate recruiting reports and statistics for the appropriate personnel; record the receipt of resumes and ensure all responses are sent during or after the position has been filled as required to provide effective communication with the applicant.

Childcare Network – Columbus, GA 6/2019 - 2/2021

Virtual Sr Regional Recruiter

Responsible for full-life cycle recruitment for technical, non-technical and customer service positions. Partner with business leaders, Directors, HR and all other key stakeholders to build recruiting strategies and identify the best talent for Childcare Network. Assess internal and external talent and source passive and active candidates. Lead the recruitment efforts for Childcare Network.

Alexmann Solutions-Cleveland, OH 4/2019-5/2020

Screener

Partner with Recruiters to determine staffing needs

Review resumes to ensure minimum requirements are met

Perform phone interviews with candidates

Review and evaluate HireVue video interviews of candidates

Administer appropriate company assessments

Coordinate interviews with hiring managers

Maintain relationships with both internal and external clients to ensure staffing goals are achieved

Communicate job description, salary, schedule, and necessary details of the job to candidates

Update information within ATS

Cognosante- Falls Church, VA 1/2019-3/2019

Sr. Virtual Recruiter (Short-term Surge Project)

Responsible for full-life cycle recruitment for technical, non-technical and customer service positions. Partnered with business leaders, hiring managers, HR and all other key stakeholders to build recruiting strategies and identified the best talent for Cognosante. Assessed internal and external talent and source passive and active candidates. Lead the recruitment efforts for Cognosante's fastest growing, high-profile federal and state healthcare programs supporting the Affordable Care Act.

Peoplescout- Chicago, IL 7/2018-11/2018

Virtual Sr Recruiter

Maintained accountability of the entire recruiting process as defined by the client (SunTrust). Consulted with management to lead cross-functional teams when implementing sourcing strategies to proactively identify candidates and assembled diverse pipeline of talent for open positions. Responded to inquiries pertaining to Recruiting or business- related policy and process application. Performed complex work assignments and problem resolution across the enterprise. Conducted candidate evaluations to assess skills, interests and availability. Maintained communication with hiring managers by providing weekly recruitment and sourcing strategy.

•Provided sourcing and recruitment support for all exempt and nonexempt level positions (Construction Specialist, Real Estate Valuation Specialist, Fraud Analyst, Underwriters and Operations Analyst) within the company.

•Managed various sourcing avenues, operating budgets, educate on key strategic direction and facilitate the activation and the ultimate success of the strategies.

•Closely work with Hiring Managers to continually streamline staffing forecast.

Conduent- Florham, NJ 10/2017-7/2018

Virtual Sr. Recruiter

Responsible for Service Excellence throughout the recruitment cycle and acted as a brand ambassador for the client. Focused on delivering top talent for their hiring managers while providing proactive and timely communication on the status of the search. Ensured the candidates have a positive experience, receive feedback on the status of their applications and feel that the recruiter is accessible. Speaking with Hiring managers and outlook calendar management over multiple time zones.

•Utilized exceptionally innovative sourcing techniques and leverages technology to find active and passive candidates, cold calling, and establishing a network of talent and resources.

•Recruited Customer Service Rep and Technical Support roles for Apple • Solicit and pursue referrals from business networks and/or internal referrals.

•Articulated a job offer and drives for candidate acceptance.

Manpower (Multiple short term contracts within this time frame)-Milwaukee, WI 2/2014-10/2017

Virtual Sr. Recruiter

Maintained accountability of the entire recruiting process as defined by the client. Interfaced with the Hiring Managers, Human Resources and other key stakeholders to ensure client satisfaction. Conducted external searches through strategic sourcing (networking, cold-calling, job board utilization, etc.) Utilized online social and professional networking sites to connect with potential passive candidates.

•Sourced and recruited external staff (Cable Installer, Customer Service, Maintenance Tech, CDL Drivers and Sales) locally, nationally, and internationally

•Successfully hit high volume recruiting goals.

•Responsible for prospecting, meeting and following sourcing methods of varies clients.

Cielo- Madison, WI 7/2015-2/2016

Virtual Recruiter

Responsible for Service Excellence throughout the recruitment cycle and acted as a brand ambassador for Pharmaceutical Roles for the client Bristol Myers Squibb. Focused on delivering top talent for their hiring managers while providing proactive and timely communication on the status of the search. Ensured the candidates have a positive experience, receive feedback on the status of their applications and feel that the recruiter is accessible.

•Utilized exceptionally innovative sourcing techniques and leverages technology to find active and passive candidates, cold calling, and establishing a network of talent and resources.

•Solicited and pursue referrals from business networks and/or internal referrals.

•Articulated a job offer and drives for candidate acceptance

Peoplescout- Chicago, IL 4/2014-2/2015

Virtual Sourcing Specialist/Sr Recruiter

Maintained accountability of the entire recruiting process as defined by the client (Bank of America). Execute the monthly sourcing objectives including active participation in strategy meetings, account development, and candidate prospecting to increase employee base. Conducted candidate evaluations to assess skills, interests and availability. Maintained communication from initial call through post placement follow up.

•Provided sourcing support for all exempt level positions (Customer Service, Tellers, Personal Bankers, Fraud Analyst and Sales) within the company.

•Managed various sourcing avenues, operating budgets, educate on key strategic direction and facilitate the activation and the ultimate success of the strategies.

•Closely work with business Market Directors and Operational Managers to continually streamline staffing forecast.

Serenity Management Group, Inc (laid-off) – Marietta, GA 9/2012-4/2014

Human Resources Director

Directed the day to day activities of the Human Resources department of a hospice management organization corporate office. Developed and implemented policies and programs that encourage employee engagement and satisfaction that result in leadership development and achievement of the company’s mission statement. Ensured high levels of companywide communication, a positive employee experience and continual process improvement. Developed and executed the strategy of HR shared services, while providing everyday support in administering human resources programs for multisite locations (AL, GA, and SC). Counseled and coached management on business decisions related to personnel issues, leadership and management effectiveness. Ensured organizational effectiveness through ongoing performance management processes, analysis and implementation; change management, talent assessments (skills assessments, 360s, PAs), leadership development and established succession planning. Monitored and evaluated current HR processes and programs to ensure maximum service delivery. Managed EEOC charges and internal Compliance Hotline calls. Conducted full-life cycle of investigations, including witness interviews on sexual harassment allegations, discrimination charges, disputes and other sensitive issues. Managed the human resource information systems and necessary reports for critical analyses of the HR function and the people resources of the corporation. Conducted/facilitated initial and reinforcement training with managers and associates on performance management, behavioral interviewing, Engagement, etc.

•Built HR Department from startup phase

•Facilitated training for new managers and supervisors on legal aspects of managing to heighten awareness and reduce exposure to potential litigation

•Created and Implemented policy and procedures

1st Source Technology- GA 9/ 2010 – 3/2011 Virtual Recruiter

Performed recruiting functions for direct hire employees while having to maintain goals and strict quality standards.

•Facilitated the recruiting process applying seven years of experience in developing creative recruiting and sourcing strategies, behavioral interviews, and retaining the right talent in the timeliest and cost-effective manner with the support team of eight recruiters.

•Recruited experts in area of Web developers, Marketing, IT Sales, Data Base Administrator, Network administrators, Computer Network Architect, Information Security Analyst, Software

Developer and Computer Network Architect

EDUCATION

BACHELOR OF SCIENCE, Troy University 2005

Emphasis on Business Management



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