Customer Service Intake Coordinator

Ramona K. Mendoza

Intake Coordinator/Rehab Tech/Clinical Assistant

**** ***** ** ***** ******* Texas 75052

***********@*****.***

Cellphone number: +469*******

Objective

To coordinate patient appointment and scheduling to ensure optimal clinician productivity and customer satisfaction. Support the business by providing exceptional customer service and cultivating relationships with referral providers and patients.

Experience

Intake Coordinator (Company: Health Services of the Pacific) From June 2020 – March 1, 2024

Physical Therapy Technician/ Clinical Assistant (Company: Health Services of the Pacific) From June 2015 to June 2020

Proficient in assessing patient needs, verifying insurance details and ensuring accurate documentations.

Admitting new patients into healthcare facilities.

Answer incoming calls to address patient’s questions about the admissions process.

Make appointments and schedule procedures for future medical treatment.

Responsible for managing intervention and communicating with patients, community resources and healthcare provider.

Export and Transmit OASIS/HIS to Medicare.

Knowledge in ICD 10 encoding.

Medication encoding.

Doing rounds in the hospital to update referrals from Case Management/Social Workers.

Making sure all referrals came from hospital and other agencies are contacted within 24 hours from date received of referral and start of care within 48 hours from date of patient discharge from the hospital.

Making sure patients/referrals meets homecare/hospice criteria before start of care.

Assist Physical Therapist with tasks that are indirectly related to patient care, including performing administrative and clerical tasks, cleaning equipment and preparing treatment areas.

Paradise Spa (Guam)

Spa Therapist/Receptionist -May 2014-February 2018

• Skilled in Swedish massage, shiatsu massage, aromatherapy, hot stone massage and body treatments

• Greet client warmly and answer all phone inquiry

• Schedule reservations

Zhintertrade Philippines

Office Clerk May 2011 – 2012

. Compile financial records and answer all clients inquiries.

Education

Our Lady of Fatima University (1996-2002)

Major: Bachelor of Science In Physical Therapy (Graduate)

Guam Marianas Training Center (2015)

Physical Therapy Technician

Saint Rita College Manila (1996)

High school Graduate

Skills & abilities

Computer skills

Knowledge in ICD encoding

Customer Service

Problem solving

Written and Verbal Communication

Time Management

Data Entry

Leadership

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