Johnnie Pepper

Denver, CO

HERE IS SYNOPSIS OF TECH CAREER

•I have over 10 years of experience as a Field Service Technician.

•I have worked as an Associate On-Site Technician with Xerox Corporation and reported to Jason Brakenhooff

•Responsible for analyzing issues to ascertain whether they are software or hardware issues, then taking the necessary action, identifying, and reacting correctly to fault conditions in all environments.

•Operated printers, CRT, tape and disk drives, modems, and other input and output devices in addition to tiny computers.

•Experienced in configuring, overseeing, and supporting printer networks.

•Helps to fix printers and related peripherals or submits a service request for their repair.

•I am local to Denver, CO

SUMMARY

•Computer operations - Skilled in diagnosing, repairing, and maintaining computer peripherals.

•Knowledge and experience (Certificates) working with Macintosh and Windows desktop systems.

•Technical and analytical problem solver with excellent communication skills.

•Skilled electronics/mechanical technician with proven ability to handle multiple tasks.

•Certified IPC SpecialistIPC-7711/IPC-7721 (Rework and Repair of Electronic Assemblies)

•Current Good Manufacturing Practice (CGMP) and International Standards Organization (ISO)

•OSHA-30 Certified (Safety)

•ISO 13485:2003/2016(Medical devices)

•Hard working, dedicated, and reliable.

WORK EXPERIENCE

Burroughs, Denver, CO Apr 2023 – Dec 2023

Field Service Technician 1

•Maintained and serviced assigned equipment at customer locations.

•Performs diagnostics and testing of ATMs to ensure performance SLAs and Service quality meet/exceed established specifications.

•Enlists the assistance of more experienced technicians, lead technicians, and/or technical support when required to resolve complex problems.

•Utilizes the Burroughs Process (PAIR-CPR) to deliver high-quality service.

•Ensures customer satisfaction by advising customers on preventative maintenance and configurations that may impact product performance.

•Takes responsibility for potential or desired follow-up services or problem escalation.

•Maintains parts inventory with a high degree of accuracy.

•securely maintain service keys.

RICOH, Aurora, CO Jul 2021 - Mar 2023

First Responder Field Support/Technology Services Support Rep II

•Respond to customers’ issues with their printers.

•Assist in repairing or placing service tickets for the repair of Printers and associated Peripherals.

•Manages inventory and customer relationships.

•Participates in online and assigned training.

ABM Industries, Englewood, CO Apr 2021 - Jul 2021

Warehouse Worker

•Assisted in the upkeep of the warehouse, consisting of thousands of products.

•Ensure all areas are clean and mostly free of dust in a very busy environment.

•Main duties consist of removing containers when full and replacing them.

•In addition, also involves dusting, sweeping, and mopping floors, which includes Breakrooms and Restrooms.

Liquiserve, LLC - Albuquerque, NM Mar 2021 - Apr 2021

Service Technician

•Service, upgrade, or replace beverage equipment onsite.

•Interacted with customers to get an understanding of issues. Also, upkeep of warehouse.

•Required paperwork signature to complete each job.

Amazon, Aurora, CO Sep 2020 – Mar 2021

Warehouse Team Member

•From our fulfillment center, we pick and package orders according to our customers’ order lists and prepare them for shipping to their destinations.

Aerotek, Brighton, CO Jul 2020 - Sep 2020

Assembler

•From raw materials, construct/attach final parts of Wind Turbines to ready for the next stage of assembly, which would be Test.

•Use of basic electric hand tools.

CME America, Golden, CO Mar 2020 - Jun 2020

Medical Device Assembler/Tester

•Build and test various types of ambulatory Infusion Pumps and Ambulatory Syringe Drivers. ie, BodyGuard® ColorVision® TSyringePump® 34 Syringe Driver

•CMExpress®

•Check Voltage outputs to ensure they’re in specifications.

•Packed with manuals and labeled for shipment.

•Use of basic electric hand tools.

Steris Corporation, Birmingham, AL Jun 2019 – Jan 2020

Repair Technician

•Identified surgical instruments by various types, use, and functionality. Inspects instruments to determine what type of repair and/or adjustment is required.

•Disassembles malfunctioning medical instruments, troubleshoots, uses standardized testing procedures, and examines/ tests mechanisms for defects.

•Replaced or repaired defective parts; may require modification or manufacturing of replacement components.

•Adjusted calibration to ensure functioning within specified standards.

•Exercised mechanical skills for precision, alignment, sharpening, and repair of surgical instruments.

•Completed all necessary paperwork (i.e., logging instruments and completed repairs).

Plug Power, INC, Latham, NY Nov 2018 - May 2019

Field Service Technician

•Maintenance and service of Hydrogen Fuel Cells at customer’s site.

•Performed diagnostics, troubleshooting, and evaluation to maintain the fleet.

•Purchasing tools, equipment, and parts as required to maintain equipment.

•Administrative duties include service logs, inventory maintenance, and site and system documentation.

•Maintained ongoing communications with customers.

Xerox Corporation, Houston, TX Aug 2017 - Nov 2018

Associate On-Site Technician

•Support the network of Xerox printers in the Sky Ridge Medical Hospital.

•Set up, monitor, and provide service to the network of printers (99).

•Used an on-site monitor, telephone calls, e-mails, and texts, to receive alerts.

•Visit that site and resolve the issue or escalate to Level 2 support.

•Document issues and actions taken to resolve the problem using database software.

Contracting, Denver, CO Feb 2012 - May 2017

Electronic/Mechanical Assembler/Manufacturing/ Printer Technician

Dex One LLC, Englewood, CO Aug 1988 - Jun 2010

Information Systems Administrator

•Operated mini-computer, CRT, printers, tape and disk drives, modem, and other input and output devices.

•Troubleshooting problems to determine whether it is a hardware or software problems and then taking appropriate action; recognize and respond appropriately to error conditions in all environments.

•Performed scheduled system backups, executed equipment maintenance, and monitored inventory tracking.

•Created marketing products requested by customers to the specified output media, be it diskettes, printed paper products, CD, 9-track tape, or the internet.

•Distribution and shipping.

•Compiling monthly and daily schedules to ensure completion of system runs and customer output.

•Submitted batch jobs to the Host System.

EDUCATION

Westwood College/Denver Institute of Technology, Associates in Electronics

Stanly Community College, Electronics for Telecommunications Certificate

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