Customer Service Quality Control

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Riverdale, GA ***** 404-***-**** ************@*****.***

CARLISA SWIFT

PROFESSIONAL

SUMMARY

Polite and professional, I am a Successful representative for applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

I have Astute customer service professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS • Warehousing

• Loading

• Unloading

• Customer Service (4years)

• Basic Math (8 years)

• Sales Experience (1 year)

• Quality Control (Less than

1 year)

• Packaging

• Security

• Microsoft Word

• English

• Computer Operation

• Quality Inspection

• Computer Literacy

• Verbal and Written

Communication

• Training and

Development

• Quality Control

• Customer

Communication

• Sales Expertise

• Problem-Solving Skills

• Call Center Operations

• Customer Support

• Inbound Phone Call

Management

• Cash Handling

• Appointment Scheduling

• Caller Accomodations

• Microsoft Office

• Technical

Troubleshooting

• Answering Questions

• Resolving Issues

• Customer Account

Updates

• Providing Customer

Support

• Call Control Skills

• Billing Adjustments and

Refunds

• Conflict Mediation

Abilities

• OSHA Standards

• Livechat Messaging

• Calm and Professional

Under Pressure

• Clerical Support

• Issue and Complaint

Resolution

• Administrative and Office

Support

• Online Chat

• Order and Refund

Processing

• Outgoing Phone Calls

• Documentation

• Leasing Reports

• Application Processing

• Administrative Support

• Property Tours

• Lease File Audits

• Rent Collection

• Leasing and Sales

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WORK HISTORY CALL CENTER REPRESENTATIVE 05/2020 to 11/2022 Chime Solutions, Morrow, GA

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

• Educated customers on company systems, form completion and access to services.

• Answered a average of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

• Maintained accurate and current customer account data with manual forms processing and digital information updates.

• Resolved concerns with products or services to help with retention and drive sales.

• Used consultative sales approach to understand customer needs and recommend relevant offerings.

• Engaged in learning and development opportunities to promote continued performance improvement.

• Assisted customers in average Timeframes by answering questions, responding to inquiries and handling telephone requests.

WAREHOUSE CLERK/SHIPPING & RECEIVING 02/2020 to 08/2022 Walmart, Union City, GA

• I worked in a office environment, doing shopping /receiving paperwork .

• Compared shipping orders and invoices against contents received to verify accuracy.

• Verified orders by comparing names and quantity of items packaged with shipping documents.

• Inspected incoming and outgoing shipments to identify discrepancies with records.

• Processed required paperwork to expedite handling of shipped and received goods.

• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.

• Monitored inventory to maintain sufficient supply levels to meet business and customer needs.

• Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.

• Conducted research to address shipping errors and packaging mistakes. LEASING CONSULTANT 03/2018 to Current

Solstice Apartments, Fairburn, GA

• Pick and pack the shoes

• Scanned packages and boxes and moved to loading dock for shipment.

• Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.

• Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.

• Entered package information into company's computer system.

• Greeted clients, showed apartments, and prepared leases.

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• Responded to requests and scheduled appointments for property showings.

• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

• Distributed and followed up on tenant renewal notices.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

• Remained calm, assertive and mindful to think critically and problem solve during stressful situations.

• Scanned incoming and outgoing personnel and packages using hand-held wands and x- ray machinery to protect building, assets and individuals.

• Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.

• Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.

• Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.

OFFICE ADMINISTRATOR 09/2019 to 04/2022

Elwood staffing, Alpharetta, GA

• Worked on computer, building paperwork and orders using Microsoft excel, Microsoft word n etc .

• Interacted with customers by phone, email or in-person to provide information.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.

• Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.

• Trained new employees on administrative procedures, company policies and performance standards.

• Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.

• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.

SORTER/PACKER 04/2019 to 06/2019

DHL, Fairburn, GA

• Completed daily orders by packing and boxing up batteries .

• Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor. PACKAGE HANDLER 10/2018 to 04/2019

FedEx Ground, Austell, GA

• I have to put the packages on the pallet or I have to split .

• Removed jams and unblocked conveyor system to maintain flow of goods.

• Assembled, sealed and loaded packages into correct trucks. SECURITY GUARD 06/2018 to 10/2018

Whelan Event Staffing Services, Inc, Atlanta, GA

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while

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making safety top priority.

• Patrolled and monitored premises in company vehicle, on bicycle and by foot.

• Secured premises and personnel by patrolling property and monitoring surveillance equipment.

• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

• Checked and verified photo identification prior to granting facility access.

• Secured personal and company goods against robbery, vandalism and illegal entry.

• Permitted entry with escort for approved persons into secure locations. EDUCATION Elizabeth Andrews High School, Stone Mountain, GA High School Diploma, 05/2018

ADDITIONAL

INFORMATION

• Authorized to work in the US for any employer

Contact this candidate