MA. RENZY T. SAYO

** ******** **. ******* *******

Brgy. San Andres, Cainta Rizal

Mobile No.: 096********

Email-add: ad4rmg@r.postjobfree.com

OBJECTIVE

To obtain a position enabling me to utilize my strong communication and leadership skills that offers growth and advancement opportunities and to obtain an entry level position in the BPO industry where I can utilize my experience to improve the company's operation. PERSONALINFORMATION

Name: Ma. Renzy T. Sayo

Age: 27 years’ old

Date of Birth: April 15, 1996

Place of Birth: Manila

Civil Status: Single

Citizenship: Filipino

Religion: Roman Catholic

Language Spoken: Filipino, English

Height: 5’2’

Weight: 110lbs

Father’s name: Rolando Sayo

Mother’s name: Priscila Sayo

EDUCATIONAL BACKGROUND

Tertiary: Polytechnic University of the Philippines Institute of Technology NDC Compound Sta. Mesa Manila

Diploma in Information Communication Technology SY: 2013 Secondary: Judge Juan Luna High School

Judge Juan Luna St. San Francisco Del Monte Q.C 2009-2012 Elementary: Maliig Elementary School

Brgy. Maliig Lubang Occ. Mindoro 2003-2009

WORK EXPERIENCE

Outbound Sales Representative

Sitel Philippines

November 2017 – August 2020

Duties and Responsibilities:

As Sales Representative we are the one calling to users to upgrade their package to the new one like adding movies, sports packages, anything about Telco.

Combine an effective sales approach, effective communication skills, and knowledge of sales management theory to develop a strategic sales program

Manage and oversee all outbound sales activities, including lead generation, sales presentations, sales negotiations, and service sales

Develop new sales programs, monitoring their effectiveness

Create effective sales strategies, maintain accurate sales forecasts, and continually update marketing strategies

Develop, evaluate, and monitor sales plans, quotas, and budgets

Assume overall responsibility for all sales operations

Provide technical training and support

Make competitive comparisons of competitors’ prices and services

Meet with customers, provide sales presentations, and negotiate sales Encourage clients to maintain close relationships with company

Identify potential sales leads for manager

Recommend and implement new sales approaches

Keep abreast of sales trends and changes within the industry Technical Support Responsibilities

Concentrix Philippines

August 2020- July 2021

Duties and Responsibilities:

I support Samsung in the US. I handled TV and mobile phones. We are the one helping users to operate their devices, do troubleshooting etc.

Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.

Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquiries

Troubleshoot home and business networks

Acts as a technical resource in assisting remote users to resolve problems with equipment and data

Ability to translate complex technical terms into terms easily understood by the customer

Knowledge in Wireless communication.

Review, test and deploy software patches.

Negotiation and decision making skills

Able to prioritize work, manage time effectively and work successfully in a fast paced, multi faceted structured environment

Support Ambassador

TDCX Manila

August 2021 – July 23, 2023

Duties and Responsibilities:

As Support Ambassador, we are the one assisting users with their booking in Airbnb. We are trying our best to give them the best experience they can get for every booking. Provide friendly and efficient service to the travel community

Be a first point of contact to handle and resolve customer complaints Respond professionally to inbound phone calls, including urgent situations

Identify and escalate issues appropriately

Compose thoughtful and accurate messages or customize prepared responses to customers through deferred channels (messaging or chat)

Research information and troubleshoot problems using available resources Arbitrate in situations between users

Monitor and control numerous concurrent tasks in tandem

Proactively and independently work to meet targets and goals OTHER SKILLS

Good Communication Skills both in English and Filipino, Computer literate with all communication technologies, including the internet, Wireless networks, cell phones, Computers, Software, Middleware, Video-conferencing, Social networking as well as the HTML, Javascript languages. Also good/experienced in Microsoft Office 365, Google Suite, Dropbox and etc...

I hereby certify that the information shown above are true and correct to the best of my knowledge.

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