Natalia Kelman

**** ******** *** ***** ******, CA 90404

ad4rli@r.postjobfree.com • 310-***-****

SKILLS

• Well organized, positive and self-motivated, being able to complete assignments unsupervised.

• Punctual, fast learner with excellent attention to detail.

• Excellent communication and customer service skills.

• Trilingual: Armenian, English and Russian.

AREA OF EXPERTISE

Customer Service

• Provided excellent customer service to patrons and guests, answering questions and addressing concerns when necessary.

• Received payment by cash, check, credit cards,

• Greeted customers entering establishments.

• Recommended products to customers, based on customers' needs and interests.

• Greeted clients, handled their inquiries and escorted them to the appropriate destination. • answered telephones, provided information to callers, took messages, and transferred calls. • Resolved client service complaints by determining the issue and providing resolution.

• Assisted in cleaning stations, changing sanitation boxes and maintained the flow of business and a sanitary and welcoming environment.

• Made reservations,appointments and called clients to confirm or reschedule appointments or reservations.

• Coordinated Dr’s appointments at Eye Institute to assist with daily activities/ appointments. EMPLOYMENT HISTORY

Hostess Waldorf Astoria Beverly Hills - The Rooftop by JG Sep/2022 to Oct/2023 Receptionist, Eye Institute, Beverly Hills, CA December 2022 to March 2023 Assistant, Virgelia Production, Redondo Beach, CA March 2019 to December 2022 Receptionist, Nail Sunny Beverly Hills, CA November 2018 to April 2019 EDUCATION

GED, Miami Beach, MI