Karen A. Roy

** ********* *** 413-***-****

Chicopee, MA 01020 Email:ad4rld@r.postjobfree.com

Education:

Chicopee Comprehensive High School, Chicopee, MA

High School Diploma, June 11, 1999

Springfield Technical Community College, Springfield, MA

Associate’s Degree of Science in Law Enforcement, May 2014

American International College, Springfield, MA

Bachelor’s Degree of Science in Criminal Justice May 2023

Volunteer Work:

Hampden County Sheriff’s Department, Ludlow, MA 2016-2017

Volunteered for the Hampden County Victims Accountability Board

Work Experience:

Westfield Public Schools, Westfield, MA, October 2023-January 2024. Substitute Secretary. Substitute for the secretary at all the public schools when needed. Answered multi-line phones, made sure the calls went to the correct person(s) and answered intercom to allow people to enter the School that were authorized. Other duties were assigned as needed.

Service Net, Northampton, MA November 2010-Present. Home Shared Living Provider. Work with the Department of Developmental Services and Service Net’s Developmental & Brain Injury Services Division management team to follow the ISP (Individualized Service Plan) to help provide support for the person who lives in my home. Be an active team member on behalf of the individual that coordinates day to day care and communication between other providers, day programs, healthcare, transportation to any appointments needed for health and well-being of the individual who lives in my home. This may also include consultation and specialized services needed for the individual. Participate in assessments that include daily living skills, health, psychological, social, entitlement, legal, education and training, vocational and money management abilities. Ensure that the client is treated with respect, dignity, and will be given opportunities for individual control, community membership, relationship development, and personal growth. Receive ongoing training from Service Net including, CPR & First Aid, Fire Safety, Human Rights, OSHA/Blood Borne Pathogen, HIPAA, restrictive practices, policies and protocols, and clinical training. I also provide an up-to-date accounting of the individual’s funds and monthly expenses.

Barber Associates, Inc etc, Ludlow, MA December 2009-February 2010 (was laid off). Receptionist- Main responsibility of answering three switchboard phone lines for three different companies, as well as making daily deposits for three companies, Accounts Receivable responsibilities with aging reports, check sheets, and proper math skills. Also responsible for faxing documents, sorting mail, processing invoices, making copies, filing paperwork and customer services skills such as helping customers with orders was required. Use of Microsoft Office Suite such as word, excel, and structure.

Sheldon’s Lounge. Holyoke, MA, May 2004-August 2008. Clerk. Primarily responsible for the handling of account receivables, posting daily cash ledgers as well as assembling and making daily deposits. Ordering of products such as beer for the lounge weekly. Other responsibilities include filing, photo copying, printing, data entry, and use of Workstations such as Excel, Outlook, and MS Word.