Valarie Sims

**** ******** *****

Ellenwood, GA *0294

Direct contact:404-***-****

ad4rkk@r.postjobfree.com

CAREER PROFILE A self-motivated, fast learner who has a strong background as a customer service professional. I adapt quickly to stressful situations and often take authority of assignments that others feel may be problematic with a highly optimistic attitude. Proficient in a business environment with numerous duties including financial transaction processing, and day-to-day operations within companies’ policies and procedures as well as maintaining OSHA, JCAHO, CMS, DCH, HIPAA compliance. Capability to be extremely productive in a high-volume, high-stress environment, expertise in resolving escalated customer service issues. Good judgment in prioritizing and completing tasks, as well as seeking guidance when needed. ESSENTIAL SKILLS Good Written / Oral Communication

Advanced Microsoft Suite

Great Phone Etiquette

Excellent Customer Service

Advanced Microsoft Suite

Medical Insurance Verification

Patient Check In /Out

Volunteer Experience

Donald Trimble Mortuary Decatur, Georgia

Non-Emergency Transportation Coordinator January 2020 – Present

• Processes all requests for service directly from hospital/facility staff members

• Assists and oversees actual transfer of patients to and from hospital/facility

• Works with hospital/facility staff members to ensure medical necessity is met for the requested level of transport

• Ensures the proper documentation is completed and present for the transfer of the patient

• Verifies medical insurance properly prior to crew arrival

• Provides customer service to both patients and clients at hospital/facilities, including, but not limited to, resolution of lost items, advising of delayed transports, rescheduling transports

• Passes on critical information to management when appropriate

• Works closely with ER/SNF staff to facilitate transfer of time-sensitive patients

(deceased)

• Opening and closing patient trip ticket (patient check in / out) PROFESSIONAL EXPERIENCE Walmart Ellenwood, Georgia

Customer Service Associate March 2013 – August 2018

Ensured the proper operation of the store, investigating customers’ demand trends, and answering phone calls and questions from customers.

Handled both compliments and complaints of customers in a speedy manner. Had good written and oral communications skills. Maintained a friendly demeanor and wasn’t easily irritated by people’s attitude.

Made preparation for and distribution of customer activity report

Worked hand-in-hand with other internal department staff to resolve customers’ complaints

Trained newly hired customer service associates

Peachtree National Bank Riverdale, GA

Bank Teller June 2009 – April 2012

Phenix Federal Credit Union Morrow, Georgia

Bank Teller September 2004 – June 2008

• Received and counted working cash at beginning of shift, identified customers, validated and cashed checks as well as received and verified loan payments, mortgage payments and utility bill payments

• Accepted cash and checks for deposits and checked accuracy of deposit slips, processed cash withdrawals

• Performed specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency

• Recorded all transactions promptly, accurately and in compliance with bank procedures

• Balanced currency, cash and checks in cash drawer at end of each shift

• Answered inquiries regarding checking and savings accounts and other bank related products

• Ensured compliance with all internal controls and established policies and procedures Crawford Long Hospital Atlanta, Ga

Cashier / Team Lead June 1990 – June 2003

• As the Team Lead, I provided direct supervision to employees at shift-based companies to ensure the business operated smoothly and correctly.

• Covering for employee absences, managing cash drops from the register and resolving problems that occurred during the shift.

• Conducted orientation for new employees.

• Maintained, balanced, and reconciled cash drawer and receipts.

• Handled, and resolved customer inquiries and concerns Education

CHARLES HARPER HIGH SCHOOL - Atlanta, GA

August 1977 to June 1981

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