Work History

Manager

Staciquee

n Johnson

Contact

Address

Las Vegas, NV 89119

Phone

702-***-****

E-mail

ad4rkj@r.postjobfree.com

Skills

Team leadership and

coaching

I am very proud to say that. I organized a program in my church called. Teen Talk in 1989 that has branched out to other black churches in our city. that's where teens can share with an adult some of their personal problems where they can't share with their parents and next. I'm an advocate in. Home Invasions where. I'm a survivor. Store Manager

Terrible Herbst Convenience Store, Las Vegas, NV

Rotated merchandise and displays to feature new

products and promotions.

Reconciled daily sales transactions to balance and log day-to-day revenue.

Maintained proper product levels and inventory

controls for merchandise and organized backroom

to facilitate effective ordering and stock rotation. Managed inventory control, cash control, and store opening and closing procedures.

Approved regular payroll submissions for employees. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Maximized sales and minimized shrinkage through

excellent customer service and adherence to

standard practices.

Promoted team collaboration, performance, and

efficiency by fostering healthy environments focused on mutual success.

Set effective store schedules based on forecasted

customer levels, individual employee knowledge,

and service requirements.

Completed point of sale opening and closing

procedures.

Assisted with hiring, training and mentoring new staff members.

Upheld and communicated store programs and

standards to employees for optimal quality,

freshness, safety and cleanliness.

Developed and implemented successful staff

incentive programs to motivate employees.

2017-02 -

2023-06

Food Service Handler

Oklahoma University Medical Center, Oklahoma City, OK

Compiled recipe ingredients and prepared for

cooks by washing, cutting, or measuring food items. Replenished condiments, beverages, and supplies

while maintaining cleanliness of service areas.

Cleaned and sanitized dishes and utensils,

consistently keeping adequate supplies on hand for expected customer loads.

Maintained clean, trash-free workspaces to

maximize productivity and safety.

Restocked supplies and prepared additional

ingredients during downtime for expected busy

periods.

Strictly followed sanitation and food safety

guidelines as required by regulatory agencies and

company.

Greeted customers at counter to fulfill requests and answer questions.

Learned other teammates' work tasks to train as

backup.

Prevented food spoilage by monitoring dates,

rotating stock, and following proper storage

procedures.

Made food according to standard recipes with

requested changes for customer satisfaction.

Handled cash transactions and point-of-sale

operations to assist dining room staff during busy service periods.

Prepared and served various food and drink items to customer specifications in fast-paced environments. Operated dishwashing and sanitizing equipment

according to manufacturer instructions.

Set up and broke down food service lines quickly to maintain service flow.

Developed and maintained positive relationships

with customers to enhance service.

2009-06 -

2014-01

Host Cashier

Rio Hotel And Casino, Las Vegas, NV

Worked with front of house staff to move tables and 2003-11 -

2010-08

adjust seating to accommodate groups with special

requests.

Supported servers, food runners, and bussers with

keeping dining area ready for every guest.

Resolved guest and employee complaints to

maintain complete customer satisfaction and

workforce effectiveness.

Took reservations by phone and walk-in, keeping

scheduling demands, and kitchen output in time to

avoid overbooking.

Assisted managers with quickly resolving service-

and food-related issues.

Monitored seating area and checked restrooms

regularly to keep spotless.

Leveraged POS system to manage sales

transactions, process credit cards and print receipts. Answered customer questions about hours, seating,

and menu information.

Cultivated positive guest relations by managing

information and orchestrating speedy seating.

Assigned patrons to tables suitable for needs and

restaurant section rotation.

Used cash registers and credit card machines to

cash out customers.

Relayed guest comments or suggestions to manager

on duty for further action.

Greeted customers warmly upon arrival and

provided friendly and warm presence throughout

dining experience.

Trained new hostesses on customer service best

practices and restaurant policies to maintain high standards of service.

Accommodated special seating requests for guests

to enhance satisfaction.

Developed and maintained up-to-date knowledge

of menu items and daily specials to accurately

respond to customer queries.

Provided adequate supply of place settings for

tables and miscellaneous supplies for work stations to last throughout assigned shift.

Helped facilitate cooperation between service and

kitchen staff to professionally meet guest needs and resolve problems.

Completed daily side work and opening and closing

duties without fail.

Supported needs of [Number]- person wait staff who attended to specific needs of countless customers

daily for [Type] restaurant with social relevancy and intentionality.

Took initial drink orders and relayed information to wait or bar staff.

Advised customers about special offerings and

menu items to help drive sales.

Minimized customer service complaints by expertly

managing customer expectations during busy

periods.

Delivered pick-up and curbside orders to guests.

Maintained balanced cash drawer with correct

money values and accurate documentation.

Input orders accurately into POS terminal, split bills and accepted payments.

Rearranged tables and chairs for large parties and retrieved high chairs for children.

Collected credit card, cash and gift certificate

payments and dispensed change for cash

transactions.

Answered phone calls to take orders, give

information and document reservations.

Assisted customers with delivering orders, carrying additional trays and helping dish out items.

Opened and closed seating sections according to

volume of guests.

Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Lead Hostess

Bally's Hotel & Casino, Las Vegas, NV

Cultivated positive guest relations by managing

information and orchestrating speedy seating.

Assigned patrons to tables suitable for needs and

restaurant section rotation.

Took reservations and to-go orders by phone,

answered customer questions, and informed of

accurate wait times.

1998-04 -

2002-01

Education

Supported servers, food runners, and bussers with

keeping dining area ready for every guest.

Resolved guest and employee complaints to

maintain complete customer satisfaction and

workforce effectiveness.

Answered customer questions about hours, seating,

and menu information.

Used cash registers and credit card machines to

cash out customers.

Worked with front of house staff to move tables and adjust seating to accommodate groups with special

requests.

Monitored seating area and checked restrooms

regularly to keep spotless.

Provided adequate supply of place settings for

tables and miscellaneous supplies for work stations to last throughout assigned shift.

Developed and maintained up-to-date knowledge

of menu items and daily specials to accurately

respond to customer queries.

Trained new hostesses on customer service best

practices and restaurant policies to maintain high standards of service.

Accommodated special seating requests for guests

to enhance satisfaction.

High School Diploma

Las Vegas High School - Las Vegas, NV

1984-08 -

1986-06

Associate of Arts: Business And Managerial

Economics

Apollo Tech - Las Vegas, NV

1987-07 -

1989-08

Contact this candidate