MURTAZA MANZOOR

716-***-**** - ad4rjw@r.postjobfree.com

Professional Summary

Certified Scaled Agilist (SAFe 6.0) and Certified Scrum Master with more than 11 years of experience in Lean -Agile Methodologies and Scrum Framework having 19+ years of total experience in Business and IT industry. Proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in Agile methodologies, stakeholder management and work-flow planning. Highly organized and skilled in managing complex projects and multiple teams.

Skills

Understanding and Implementation of Agile Principles and Agile Best Practices at team and departmental level.

Trained and Certified in SAFe Scaled Agile Framework 6.0

Knowledge of Agile Release Train (ART) and role of

Release Train Engineer in Lean Portfolio Management (LPM)

Scrum Implementation and Scrum Teams Management

Hybrid Agile Frameworks; Scrum and Kanban

Scrum Meetings (Sprint Planning, Daily Scrum, Sprint Review and Retrospective).

Facilitation and Ensuring of Transparency in Scrum Artifacts; Product Backlog, Sprint Backlog and Definition of Done (DOD)

Performance Monitoring (Sprint Burndown / BurnUp Charts)

Status Monitoring using Scrum Board and Kanban Board.

Team Capacity and Velocity Calculation

Risk Identification and removal of impediments for Scrum Team.

Cross-Functional Communication

Technical Debt of the Scrum Team

Core Competencies of SAFe Agile; Team and Technical Agility, Agile Product Delivery and Lean Portfolio Management.

Tools

JIRA, Confluence

Microsoft Azure DevOps Server

(Team Foundation Server - TFS)

Work History

Sr. Scrum Master 10/2019 to present

Transwell Logistics -- Pennsylvania

Acting as a Sr. Scrum Master for 3 scrum teams (onshore & offshore) with focus on guiding the teams towards improving work flow and efficiency. Responsibilities include;

Participated and facilitated PI Planning and setting up Scaled Agile Framework for implementation of SAFe Agile at the Agile Product Delivery (ART Level) and Lean Portfolio Management (LPM) level.

Implemented the concept of Business Agility and helped in establishing the Continuous Delivery Pipeline for the smooth flow of Value Stream at the departmental level.

Well familiar with the role of Agile Release Train Engineer and 7 core competencies of SAFe Agile, Prioritization of ART Backlog using WSJF methodology.

Monitor project progress, identify risks and implement corrective measures to acquire success.

Coach and mentor Functional Managers, Program Team, Product Owners, to foster transparency and establish process improvement.

Coach and mentor other Scrum Masters in product team. Ensure that our ways of working are consistent across teams.

Work closely with Program Management Office and Quality departments as necessary.

Lead scrum of scrum (SoS) Meetings.

Monitor and escalate high priority issues to management.

Develop and implement process improvement.

Implement and facilitate Scrum Artifacts; Daily Scrum, Sprint Review, Retrospectives and Sprint Planning meetings to ensure full team engagement and implementation of Agile Methodologies.

Assist and conduct Sprint Planning and Retrospective.

Facilitate discussion, decision making, and conflict resolution.

Actively seek out areas to improve collaboration and communication within team members.

Responsible to manage onshore and offshore teams. Assignment of tasks and status updates from multiple teams.

Coordinate resources, schedules and communications for development projects.

Lead teams on complex project including determining deliverable component.

Represent team in external or interdepartmental activities as needed.

Coordinate cross-functional teams to determine timely delivery and compliance of project requirements.

Sr. Scrum Master / Project Manager 09/2015 to 8/2019

Fifth Third Bank – Cincinnati, OH

Worked as a Sr. Scrum Master / Project Manager handling multiple Projects/Scrum Teams including development & QA.

Responsible for leading/organizing teams in maintaining project objectives, clarifying process for team members, communicating team decisions, project barriers and project status with senior management or appropriate authority.

Development, enhancements and deployment in order to establish market lead in emerging technologies including internal/external commercialization of Bank's capabilities in that area.

Developed Project Plan, forecast and project schedule. Create/Update Project Organization chart

Managed all project funds according to established accounting policies and procedures

Ensured that all financial records for project are up to date

Ensured that PSR, PPES, and BOW are up to date

Review and negotiate SOW with vendors and bank's management

Liaison between operational and technical areas to ensure user requirements are properly defined, and that technical implementations meet defined user requirements.

Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.

Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.

Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.

Identified process issues and improve them. Implemented Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.

Scrum Master 11/2012 to 09/2015

Envisage Information Systems – New York

Envisage Information Systems is a global business with significant expertise in today's retirement industry. It helps record keepers and third-party administrators differentiate through powerful web applications and increase operational efficiency with process automation, file acceptance and cleansing, calculations, compliance, common remittance, and workflow solutions.

Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.

Worked closely and listened to team members' feedback to identify issues and resolve conflicts.

Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.

Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.

Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.

Updated stakeholders and senior leaders on progress and roadblocks.

Researched current trends to stay knowledgeable in Scrum methods.

President 06/2009 to 09/2012

Wireless World – Cincinnati, OH

Founder and President of Wireless World, a retail electronics and cellular services company with multiple locations. Consistently maintained high standard of service via exceptional management, customer service, follow-through and specific attention to detail which resulted in high revenue.

Built a dedicated, action oriented employees based team by instilling a culture of open dialogue and collaborative problem resolution that fostered confidence and trust with both internal and external stake holders (employees and customers) which insured excellent business reputation and corporate success.

Lead System /Exchange Administrator 02/2007 to 04/2009

Pfizer Inc. – Morris Plains NJ

Worked as Team Lead for Server Consolidation / Data Center Relocation Project from Morris Plains site to another Pfizer Site.

Provided 2nd/3rd level Technical Support for the email environment (Exchange 2003 Native).

Performed all hardware and software upgrades.

Actively participated in moving 40,000 mailboxes for Datacenter move project.

Extensive experience in building Exchange servers, installing applications such as Anti-Virus and Backup amplification in a qualified environment.

Monitor user's mailboxes and public folders for effective use of the system.

Sr. Systems Engineer 01/2006 to 02/2007

Schering Plough – Kenilworth, NJ

Provided Windows Server and Application support to about 4000 users. . Support included helping customers with hardware and software installations / configurations, Windows XP and MS Office troubleshooting, and supporting industry specific applications. Used Radia Openview Software Manager for corporate wide roll out of softwares and to provide user specific applications by employing Group Policies. Used Radia inventory Manager for provisioning and managing IT hardware and software assets.

Systems Engineer 06/2004 to 11/2005

Pfizer Pharmaceuticals – Peapack, NJ

Member of corporate wide OS Migration team from windows 2000 to XP SP2 using SMS Server in conjunction with APE 2.0.

Managed customer issues and requests by creating, tracking and documenting technical solutions using Peregrine Service Center.

Resolution and escalation of technical issues, providing service to End Users as per Service Level Agreements (SLAs).

Worked with the Desktop Management Services (DMS) and migration team for the corporate wide roll out of Windows XP SP2.

Software Management and Provisioning for Specific User Profiles / needs using Automated Provisioning Environment (APE 2.0).

Systems Analyst

ITS – Edison, NJ 04/2003 to 06/2004

Performed system analysis, documentation, testing, implementation, and user support for platform transitions.

Resolved or escalated problem tickets to resolve user issues.

Assessed business requirements to create focused solutions.

Installed system updates to address vulnerabilities and reduce security issues.

Education

MS in Management Information Systems (Degree not completed)

University of Houston - Clear Lake - Houston, TX

Dean's List

BS in Chemical Engineering

University of Engineering & Technology (UET) - Lahore

Certifications

Certified Scrum Master (CSM), [Scrum Alliance]

Certified SAFe 6.0 Agilist (SA), [SAFe Scaled Agile Inc.]

Certified Scrum Fundamentals (CSF), [Scrum Study]

Certified Microsoft Professional (MCP), [Microsoft] -

Windows Server, Installation, Configuration and Administration.

Windows Professional, Installation, Configuration and Administration.

Windows XP, Installation, Configuration and Administration.

Certified Six Sigma Professional

Certified Associate Application Developer (SQL, PL/SQL),[Oracle]

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