It Support Account Executive
Resume:
Blair Mitchell
Broken Arrow, OK. 74012
***********@*****.*** Tel. 267-***-****
Summary:
Efficient, team friendly technology professional with over 20 years of experience and proven knowledge of IT Support, Telecom engineer, desktop technology, Enterprise software environment Admin & support responsibilities, along w/ emerging technologies. Detail-oriented professional with experience in data communications, data recovery, RCA assistance, and systems management. Aiming to leverage my abilities to successfully fill the role at your company.
Experience:
Yelp – Broken Arrow, OK.
Account Executive – July, 2023 to present
Own and manage a Salesforce pipeline of clients ranging from dentists to florists to restaurant owners
Consult, educate, strategize, and successfully sell Yelp advertising programs through a high volume of sales calls
Strong communication and tenacity are key! Customer rapport building focus
Become an expert in Yelp’s advertising solutions, and adapt product recommendations quickly to suit client needs
Asking probing questions and handling objections will be critical to your success
Achieve and consistently exceed monthly sales goals
Finance of America Reverse
Technology Coordinator Jan. 2019 – Nov. 2022
Publishing, technical writing documents to multiple portals
Performing maintenance on Web portal UX Design, Web Content Management
Administrator of Robohelp, Madcap Flare, Madcap Central Analytics
Setting and Achieving Quarterly Goals
Editing, Writing a variety of policy, technical articles, and/or manuals for documentation for a wide range of uses
Format and brand all training materials, forms, communication, policies and procedures (non-marketing)
Analyze documents to maintain continuity of style and content
Collaborate with subject matter experts from various departments to capture practices and process for training
Contribute to the wholesale specific LMS system for partners to access
Partner with training team members and other educators to develop content and curriculum agendas for all in person training
Manage updates and revisions to technical literature, training, and policies and procedures
Remain current on company requirements and federal and state regulations to ensure compliance
Participate in various departmental, senior management meetings, etc. as needed
Partner with legal and compliance teams to get all training and presentations approved
Finance of America Oct. 2018 – Jan. 2019
Service Desk Engineer
Active Directory admin for users
Worked as end-user helpdesk support for internal, external, and Enterprise apps
Aided in password resets
Exhibited praise-worthy customer service skills through phone & chat support
Conferred with users and conducted computer diagnostics to investigate and resolve problems
Insight Global / Acme Feb.2018 – Sept. 2018
Field IT
Networked field point of sale electronic equipment installation
Inventoried, staged and deployed equipment
Documented, repaired, tested, patched, and toned PC, Veribalance, Genus, and Cummins app configuration
Insight Global/ Wells Fargo / Acme: Oct.2017 – Feb. 2018
Data Transmission Specialists
Managed the testing and migration of customers from FTP to SSH, FTPS, HTTPS, Connect: Enterprise, and AS2. Operating systems (UNIX, Windows NT, Tandem)
Converted and integrated existing and new client accounts from Legacy Connect Enterprise system to Axway MLSSH
Handled movement of files (push or pull) and host files in secure mailboxes or folders
Pushed data securely to trading partners in real-time
Supported ultra-high-end shared service bureaus to meet the demands of multiple business units and organizations in one scalable infrastructure
Ricoh: Norristown, PA
Infrastructure Analysts II Nov.2015 – Aug.2017
Performed wireless support, Verizon and Sprint, activation, ordering, mobile device replacement, IBM MaaS360 Cloud Extender and IBM MaaS360 Mobile Enterprise Gateway, SMS administrative support and mobile device management
Assisted Service Now Ticket System Escalations, Resolution and Metric Reporting, Checkpoint, RSA Token reset, and ticketing thru IBM Emptoris Rivermine
Oversaw product tracking
Ricoh: Norristown, PA
Infrastructure Analysts I Nov.2013 –Nov. 2015
Performed as a directory for users
Worked as end-user helpdesk support for internal, external, and Enterprise apps
Aided in password resets
Resolved issues and took inbound calls from approximately 35,000 users.
Took Tier One/Two level calls for support for all Windows 7 Windows 10 issues, RWORLD website portal(s) IE, Chrome, Firefox, and Safari browser issues.
Wipro/Quest Diagnostics Norristown, PA
Help Desk Infrastructure Analyst, Contractor Sept.2013 – Nov.2013
Supported customer-related Quest Diagnostics websites and portal issues (24x7 support)
Worked PC troubleshooting of Windows XP, Windows 7, Microsoft Office 2003, 2007, and 2010 applications
Installed and configured Windows apps using Dameware and TeamViewer
Settled active directory account lockouts, and password resets
Set up and administered user/group accounts
Established mapping network share drives and network resources/printers.
Implemented system policies
U.S. Marine Corps Okinawa, Japan Aug 1984- Aug 1988
BTN Safety Inspector, Lifeguard
Honorable Discharge
EDUCATION:
Associate in Computer Electronic Systems Technology
Berkley Computer Technology School Bala-Cynwyd, PA
North Montco Technical Career Ctr. Lansdale, PA
Automation Robotics, PLC, Pneumatics. 11/2009 – 6/2010
Electrical Wiring Residential 1/2010 – 6/2010
CERTIFICATIONS:
PLC Programming with RSLogix 5000 / Allen Bradley SLC5000
Electrical Construction
Certified Support Professional
D.A.C.6000 2.97/3.11, Digital Head-End
Six Sigma-White Badge, Yellow Badge
TL9000, Essentials of Technical Support
High Velocity Management, A-Plus
Networking Essentials
Core Technologies, UNIX
Oscilloscope Waveforms
NT Administration, Novell Networking
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