Blair Mitchell

**** *. ****** **

Broken Arrow, OK. 74012

ad4rjp@r.postjobfree.com Tel. 267-***-****

Summary:

Efficient, team friendly technology professional with over 20 years of experience and proven knowledge of IT Support, Telecom engineer, desktop technology, Enterprise software environment Admin & support responsibilities, along w/ emerging technologies. Detail-oriented professional with experience in data communications, data recovery, RCA assistance, and systems management. Aiming to leverage my abilities to successfully fill the role at your company.

Experience:

Yelp – Broken Arrow, OK.

Account Executive – July, 2023 to present

Own and manage a Salesforce pipeline of clients ranging from dentists to florists to restaurant owners

Consult, educate, strategize, and successfully sell Yelp advertising programs through a high volume of sales calls

Strong communication and tenacity are key! Customer rapport building focus

Become an expert in Yelp’s advertising solutions, and adapt product recommendations quickly to suit client needs

Asking probing questions and handling objections will be critical to your success

Achieve and consistently exceed monthly sales goals

Finance of America Reverse

Technology Coordinator Jan. 2019 – Nov. 2022

Publishing, technical writing documents to multiple portals

Performing maintenance on Web portal UX Design, Web Content Management

Administrator of Robohelp, Madcap Flare, Madcap Central Analytics

Setting and Achieving Quarterly Goals

Editing, Writing a variety of policy, technical articles, and/or manuals for documentation for a wide range of uses

Format and brand all training materials, forms, communication, policies and procedures (non-marketing)

Analyze documents to maintain continuity of style and content

Collaborate with subject matter experts from various departments to capture practices and process for training

Contribute to the wholesale specific LMS system for partners to access

Partner with training team members and other educators to develop content and curriculum agendas for all in person training

Manage updates and revisions to technical literature, training, and policies and procedures

Remain current on company requirements and federal and state regulations to ensure compliance

Participate in various departmental, senior management meetings, etc. as needed

Partner with legal and compliance teams to get all training and presentations approved

Finance of America Oct. 2018 – Jan. 2019

Service Desk Engineer

Active Directory admin for users

Worked as end-user helpdesk support for internal, external, and Enterprise apps

Aided in password resets

Exhibited praise-worthy customer service skills through phone & chat support

Conferred with users and conducted computer diagnostics to investigate and resolve problems

Insight Global / Acme Feb.2018 – Sept. 2018

Field IT

Networked field point of sale electronic equipment installation

Inventoried, staged and deployed equipment

Documented, repaired, tested, patched, and toned PC, Veribalance, Genus, and Cummins app configuration

Insight Global/ Wells Fargo / Acme: Oct.2017 – Feb. 2018

Data Transmission Specialists

Managed the testing and migration of customers from FTP to SSH, FTPS, HTTPS, Connect: Enterprise, and AS2. Operating systems (UNIX, Windows NT, Tandem)

Converted and integrated existing and new client accounts from Legacy Connect Enterprise system to Axway MLSSH

Handled movement of files (push or pull) and host files in secure mailboxes or folders

Pushed data securely to trading partners in real-time

Supported ultra-high-end shared service bureaus to meet the demands of multiple business units and organizations in one scalable infrastructure

Ricoh: Norristown, PA

Infrastructure Analysts II Nov.2015 – Aug.2017

Performed wireless support, Verizon and Sprint, activation, ordering, mobile device replacement, IBM MaaS360 Cloud Extender and IBM MaaS360 Mobile Enterprise Gateway, SMS administrative support and mobile device management

Assisted Service Now Ticket System Escalations, Resolution and Metric Reporting, Checkpoint, RSA Token reset, and ticketing thru IBM Emptoris Rivermine

Oversaw product tracking

Ricoh: Norristown, PA

Infrastructure Analysts I Nov.2013 –Nov. 2015

Performed as a directory for users

Worked as end-user helpdesk support for internal, external, and Enterprise apps

Aided in password resets

Resolved issues and took inbound calls from approximately 35,000 users.

Took Tier One/Two level calls for support for all Windows 7 Windows 10 issues, RWORLD website portal(s) IE, Chrome, Firefox, and Safari browser issues.

Wipro/Quest Diagnostics Norristown, PA

Help Desk Infrastructure Analyst, Contractor Sept.2013 – Nov.2013

Supported customer-related Quest Diagnostics websites and portal issues (24x7 support)

Worked PC troubleshooting of Windows XP, Windows 7, Microsoft Office 2003, 2007, and 2010 applications

Installed and configured Windows apps using Dameware and TeamViewer

Settled active directory account lockouts, and password resets

Set up and administered user/group accounts

Established mapping network share drives and network resources/printers.

Implemented system policies

U.S. Marine Corps Okinawa, Japan Aug 1984- Aug 1988

BTN Safety Inspector, Lifeguard

Honorable Discharge

EDUCATION:

Associate in Computer Electronic Systems Technology

Berkley Computer Technology School Bala-Cynwyd, PA

North Montco Technical Career Ctr. Lansdale, PA

Automation Robotics, PLC, Pneumatics. 11/2009 – 6/2010

Electrical Wiring Residential 1/2010 – 6/2010

CERTIFICATIONS:

PLC Programming with RSLogix 5000 / Allen Bradley SLC5000

Electrical Construction

Certified Support Professional

D.A.C.6000 2.97/3.11, Digital Head-End

Six Sigma-White Badge, Yellow Badge

TL9000, Essentials of Technical Support

High Velocity Management, A-Plus

Networking Essentials

Core Technologies, UNIX

Oscilloscope Waveforms

NT Administration, Novell Networking

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