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Customer Service Representative

Location:
Seattle, WA
Posted:
April 03, 2024

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Resume:

PAUL ALAN DUNAWAY

Cell phone: 206-***-****

Email address: ad4riy@r.postjobfree.com

CAREER OBJECTIVE

A successful career as a customer service representative/supervisor achieved by occupying positions that utilize my knowledge, skills and experiences. EDUCATION

• University of Washington

Focus on Child Development Psychology and Pharmacology 1997—2002, 2013-2015

• Pima Medical Institute

CPHT qualification courses

Pharmacy Technician lab work and testing 2005-2006

• North Seattle Community college

Stoichiometry and Biological Delivery Systematics / Drug Interactions

• Teamtreehouse online programming classes

QUALIFICATIONS

• Vast work experience in several industry fields including editing maps for Google maps, electrician/construction, moving, residential housing management, bartending and customer service (retail)

• 3 years experience as a map mercator/editor for Google Maps

• 3 years experience as an electrician’s apprentice

• Extensive experience in interacting with customer and various departments

• Broad knowledge in management including budget analysis, budget forecasting and delegating tasks and responsibilities to other employees

• Possess strong attention to detail, analytical skills and planning/scheduling skill

• Works productively in an environment where job requirements, technical knowledge, approaches and priorities change rapidly.

• Independently handles a variety of responsibilities and projects simultaneously and is successfully able to prioritize various tasks.

• Excellent interpersonal skills and able to work both independently and in a team environment

PROFESSIONAL SUMMARY

Cognizant

Client: Google Maps

Employed: 11/2019 - 11/2022

• Analyzed aerial photographs in order to detect and interpret significant military, industrial, resource, or topographical data.

• Calculated latitudes, longitudes, angles, areas, and other information for mapmaking, using survey field notes and reference tables.

• Checked all layers of maps in order to ensure accuracy, identifying and marking errors and making corrections.

• Compared topographical features and contour lines with images from aerial photographs, old maps, and other reference materials in order to verify the accuracy of their identification.

• Computed and measured scaled distances between reference points in order to establish relative positions of adjoining prints and enable the creation of photographic mosaics.

• Formed three-dimensional images of aerial photographs taken from different locations, using mathematical techniques and plotting instruments.

• Laid out and matched aerial photographs in sequences in which they were taken, and identify any areas missing from photographs.

• Monitored mapping work and the updating of maps in order to ensure accuracy, the inclusion of new and/or changed information, and compliance with rules and regulations.

• Produced and updated overlay maps in order to show information boundaries, water locations, and topographic features on various base maps and at different scales.

• Redrew and corrected maps, such as revising parcel maps to reflect tax code area changes, using information from official records and surveys.

• Traced contours and topographic details in order to generate maps that denote specific land and property locations and geographic attributes.

• Trimmed, aligned, and joined prints in order to form photographic mosaics, maintaining scaled distances between reference points.

• Completed detailed source and method notes detailing the location of routine and complex land parcels.

• Created survey description pages and historical records related to the mapping activities and specifications of section plats.

• Determined scales, line sizes, and colors to be used for hard copies of computerized maps, using plotters.

• Entered GPS data, legal deeds, field notes, and land survey reports into GIS workstations so that information can be transformed into graphic land descriptions, such as maps and drawings.

• Identified and compiled database information in order to create maps in response to requests.

• Identified, researched, and resolved anomalies in legal land descriptions, referring issues to title and survey experts as appropriate.

• Researched and combined existing property information in order to describe property boundaries in relation to adjacent properties, taking into account parcel splits, combinations, and land boundary adjustments.

• Researched resources such as survey maps and legal descriptions in order to verify property lines and to obtain information needed for mapping.

• Supervised and coordinated activities of workers engaged in plotting data and drafting maps; or in producing blueprints, photostats, and photographs.

• Answered questions and provided information to the public and to staff members regarding assessment maps, surveys, boundaries, easements, property ownership, roads, zoning, and similar matters.

• Produced representations of surface and mineral ownership layers, by interpreting legal survey plans.

• Train staff members in duties such as tax mapping, the use of computerized mapping equipment, and the interpretation of source documents. Company: Safe Home Electric

Job Title: Electrician apprentice

Employed: 6/1/2016 - 10/20/2019

• Ruffled duties including installed gang boxes, light boxes, heater cans and sub- panels.

• Drilled holes through structures for routing wire.

• Ran high voltage and low voltage wire in both residential and commercial properties.

• Prepared wire in order to install electrical devices.

• Trimmed duties including installing electrical receptacles, switches, heaters and media

/ data receptacles.

• Conducted tests of finished devices.

• Audited inventory and placing orders for electrical goods as needed.

• Communicated with other Tradesman in order to establish daily tasks. ADDITIONAL INFORMATION

Languages: English (native), Korean (fluent)

Computer Skills: Microsoft Office tools - Word, Excel, Powerpoint, ATLAS, Google docs Programming languages: Python, SQL



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