Tiffany Knight
***** ********* ******, ************, ********* 70769
225-***-**** ad4riq@r.postjobfree.com
Objective:
Motivated and results-driven professional with a proven track record in operations management and customer service seeking a challenging position at your company. Leveraging a strong background in team leadership, inventory management, and exceptional customer service skills to contribute to the company's success.
Summary of Qualifications:
● Solid background in operations management, overseeing teams of various sizes and ensuring smooth day-to-day operations.
● Exceptional customer service skills with a focus on resolving issues promptly and fostering positive customer relationships.
● Proven ability to manage inventory, order supplies, and optimize processes for efficiency.
● Skilled in interviewing, training, and motivating team members to achieve peak performance.
● Current enrollment in the Medical Coding Program at River Parishes Community College, demonstrating commitment to continuous learning and professional development.
Circle K, Prairieville, Louisiana
Manager in Training
Nov 2023 - Present
● Led a team of seven in daily operations, managing schedules, and overseeing tasks to ensure efficient store operations.
● Implemented effective inventory management strategies, reducing costs and improving overall efficiency.
● Successfully interviewed and trained new employees, contributing to a skilled and motivated workforce.
● Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
Dutchtown Tigermart, Geismar, Louisiana
Night-Shift Manager
May 2017 – Oct 2023
● Managed nightly operations for a team of six, including task list management and scheduling.
● Played a key role in resolving customer complaints and ensuring a positive customer experience.
● Conducted interviews and training sessions for new employees, fostering a collaborative team environment.
Wal-Mart, Prairieville/College Drive, Louisiana
Cashier
Sept 2020 – May 2022
● Provided excellent customer service, handling transactions and addressing customer inquiries.
● Collaborated with team members to ensure smooth store operations. Rouses, Gonzales, Louisiana
Deli Manager
April 2019 – April 2021
● Managed daily tasks, team schedules, and operations for a team of seven, consistently meeting or exceeding performance targets.
● Received bonuses for effectively managing budgets and expenses. Wal-Mart Call Center, Louisiana
Customer Service Representative
August 2012- May 2017
● Customer Service: Provided exceptional service to Walmart customers, resolving inquiries and ensuring satisfaction.
● Product Knowledge: Demonstrated expertise in Walmart's products, services, and policies.
● Communication: Effectively communicated with customers, colleagues, and supervisors.
● Problem-Solving: Applied critical thinking to resolve customer issues promptly.
● Multitasking: Managed multiple tasks efficiently in a fast-paced environment.
● Adaptability: Quickly adapted to changes in procedures and technology.
● Attention to Detail: Maintained accuracy in recording customer information. Education:
River Parishes Community College
Medical Coding Program
Expected Graduation 2024, 3.1 GPA
River Parishes Community College
HISET, August 2021