Customer Services Representative with * years of experience in calling and Identifying customers’ needs, clarify information, research every issue and providing solutions and verifying complex data, inputting figures into client databases at a quick pace, and maintaining the confidentiality of sensitive material.

BA Graduate from Delhi University in 2009.

10+2 Passed from C.B.S.E in 2005.

10 Passed from C.B.S.E. in 2003.

Diploma in Web Designing from Arena multimedia in 2010.

Diploma in Information Technology from LBSTI in 2008.

Proficient with Microsoft Office Suite (Access, Excel, Word, Outlook)

Power Point 2010

HTML5, CSS3

Quickbooks

Adobe (Photoshop, Dreamweaver CS5)

Figma

Oral and written communication

Problem-solving

Creativity

November 2023– Present

Operations Admin in FedEx

Role & Responsibilities

Reviews, researches and enters data in various systems to support respective functional area.

Compile data and provides various regular and adhoc reports to management for review and determination.

Serve as frontline customer service to receive, solve and escalate customer inquiries and issues.

Responsible for records management tasks such as maintenance, destruction and inventory in addition to the above essential functions.

Ensures all packages receive appropriate scan statuses.

Speaking to customers daily and providing them information related to their orders, product information, taking messages and calling them back for all inquiries.

September 2022– October 2023

Office Administrator & Warehouse Inventory Associate in India’s Heritage

Role & Responsibilities

Receive incoming shipments and verify their contents against purchase orders or invoices.

Updated inventory systems or reflect incoming and outgoing items accurately.

Keep track of stock levels and initiate reorder request when necessary.

Verify the accuracy of items being shipped and match them with corresponding documentation.

Inspect incoming and outgoing products for quality and accuracy.

Collaborate with shipping carriers to schedule pickups or drop-offs.

Identify low-tock items and initiate orders for replenishment.

Maintain accurate records of all inventory -related transactions, including receipts, transfers and disbursements.

July 2017 –September 2019

Bank Teller in P&S Check Checking

Role & Responsibilities

Verify accuracy of financial or transactional data. Cash checks and pay out money after check verification and account verification for sufficient funds. Execute sales or other financial transactions. Assists with night depository duties; logs bags; processes deposits; makes change orders; issues receipt and returns bags to customers.

Carefully inspect each check to detect signs of fraud or alterations. Ensure that the check is properly signed and endorsed by the payee.

Cross-sells the Bank’s other products and services, referring customers to appropriate staff as indicated.

Accepts loan and installment payments. Balances cash drawer daily and verifies cash being returned to the vault. Provides effective customer service and assists in resolving problems within given authority.

Answers telephones in a professional manner and directs callers to proper Bank personnel. Processes ATM deposits. May assist in opening and closing the vault daily; assists in balancing vault currency and coin. Maintains files, copies and faxes documents, and orders and distributes supplies. Perform other duties as assigned.

Complete all assigned data entry requests and tasks within required timeframes while maintaining a high-level of quality.

English

Hindi

Father’s Name: Mr. R.B. YADAV Gender: Female

Birthday: February 27, 1987 Nationality: Indian

Declaration

I, Shashi Kumar, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief.

Shashi Kumar

SHASHI KUMAR L2S Visa

Office Administration

and Warehouse Inventory Associate

77

Phone: +1-201-***-****

Address: 60 Skillman Ave, Jersey city, NJ-07306

Email: ad4rho@r.postjobfree.com

OBJECTIVE

EDUCATION

SKILLS

WORK EXPERIENCE

LANGUAGES

PERSONAL DETAILS

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