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Los Angeles Customer Service

Location:
Fontana, CA
Posted:
April 03, 2024

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Resume:

Victor M. Young, Sr.

***** ******** ****** # *** ****** Cucamonga, CA. 91739

Home: 909-***-**** Email: ad4rhm@r.postjobfree.com

Summary:

Dependable and trustworthy professional with a strong work ethic and proactive approach to task completion and goal achievement. Demonstrates analytical skills and meticulous attention to detail, with a knack for streamlining processes and procedures to meet objectives. Dedicated to delivering exceptional customer satisfaction and maintaining safety consciousness. Highly organized and efficient, excelling in coordinating manpower, materials, and equipment. Adapts quickly to new skills, responds positively to challenges, and thrives under pressure. Proven ability to assess situations and devise effective solutions. Experienced and proficient in the following areas: Training, Coaching, Counseling, Leadership, Motivation, Team Building, Performance Management, Decision Making, Time Management, Customer Service, Planning, Negotiations, Safety, Safe Work Practices, and Environmental/Regulatory Compliance.

Professional Experience:

June 2021 – Current

EPC Los Angeles: Los Angeles, CA

Field Supervisor

Oversaw and approved New Business, Distribution Maintenance, Capital Handoff, and DIMP work orders, ensuring compliance with Edison rules and CPUC General Orders 95 and 128. Managed material delivery for each work order and coordinated power outages with customers for safe and efficient work completion. Projected and managed workload for a minimum of three weeks, assigning tasks to crews and maintaining a balanced long-term schedule for optimal crew productivity. Supported high-level project coordination and scheduling procedures. Proficient in evaluating performance metrics and other related data sources such as material codes and compatible units on work orders. Maintained high standards of excellence through frequent communication, problem-solving, and professional response to personnel requirements. Demonstrated effective resource and project planning, decision making, results delivery, team building, and staying current with relevant technology and innovation. Achieved results through effective delegation, progress monitoring, and holding employees accountable for their assignments.

Ensure adherence to all EPC regulations and OSHA standards, while maintaining job site traffic safety. Approve switch procedures and confirm the precision of circuit maps. Offer leadership and supervision to Field Supervisors, General Foreman, and line crews, guaranteeing safe and efficient work execution. Relay corporate policies, objectives, and goals to team members, ensuring compliance. Proficient in Microsoft Office applications including Excel, Word, PowerPoint, Outlook, Teams, and SharePoint. Capable of managing time and results effectively, mitigating risks and safety concerns, formulating and executing work plans, interpreting information, and delivering valuable service.

May 2018 – June 2021

Southern California Edison

Foothill, CA

Field Supervisor

Oversaw a team of approximately 12 members, including linemen and foremen, guaranteeing safe and efficient task completion. Led and mentored the team, fostering effective professional relationships, identifying educational needs, and providing constructive feedback. Cultivated a safety-focused environment that encouraged open discussions about safety concerns. Upheld a secure work setting by enforcing safety regulations, rectifying hazardous conditions, educating employees on safe work habits, and acknowledging commendable safety practices. Regularly visited the crew and observed field operations to ensure the availability of necessary tools and resources, track progress, and confirm compliance with regulatory and SCE standards.

Implemented and enforced regulatory compliance among employees, optimizing crew cost efficiency through effective management of overtime, crew size, and accurate tail boarding. Conducted daily reviews of time sheets and records and resolved employee disputes. Acted as the Company's representative in labor issues/disputes pertaining to the department. Prioritized daily work schedules, adjusting as necessary in response to urgent repair orders or other critical events. Engaged with customers, city officials, and other external agencies, providing regular updates on all assigned work. Verified, authorized, and tracked work scopes and scope changes at the field level. Ensured completion of warranty corrections, inspected work for safety and quality, and supervised root cause analysis. Proficient in using CMS (Consolidated Mobile Solution) field tool and SAP. Knowledgeable in SCE's inspection of electrical distribution systems.

September 2016 – M ay 2018

Southern California Edison

Rural Region

Safety SES

Assumed responsibility for ensuring facility and personnel adherence to Federal, State, and Local Environmental, Safety, and Health regulations. Conducted inspections of Emergency Equipment and other Safety, Environment, and Security (SES) related items. Completed necessary SES inspections, audits, and documentation for regulatory agencies such as OSHA and EPA. Managed camera, badging, and key control systems. Participated in safety and security incident investigations. Delivered contractor site orientation training and conducted field safety assessments. Managed relationships with fire prevention system vendors and ensured compliance. Conducted risk assessments and ranked hazards for regional facilities. Engaged in corrective action programs and hazard mitigation processes. Served on the Safety Committee, First Aid, and Spill Response Team. Led teams to achieve specific SES-related goals. Complied with all Edison Safety practices and policies. Developed and delivered SES related training sessions.

July 2014 – September 2016

Faith Electric

Rural Region

General Foreman

Oversaw a team of bargaining unit personnel in the construction, maintenance, and restoration of electrical distribution systems, emphasizing superior craftsmanship, team spirit, morale, and pride. Collaborated with production specialists, linemen, and foremen to ensure safe, efficient execution of all tasks, aligning with construction standards, compliance requirements, and directives. Regularly conducted field observations, rewarded commendable work practices, rectified unsafe conditions, and provided supervisory support during emergencies. Communicated corporate policies, goals, and objectives to the team, ensuring adherence. Led by example, offering coaching, career development, recognition, and discipline while upholding the highest ethical standards. Followed stringent accounting procedures for project materials, ensuring accurate work order accounting.

Optimized construction and maintenance activities, including material management, resource utilization, and crew productivity, while consistently adhering to safe work practices. Effectively conducted tailboard meetings to discuss work scope and promote a safety-conscious work environment through adherence to safety protocols, contributing to an injury-free workplace. Regularly offered process improvement suggestions and solutions to peers and management, leveraging a unique combination of technical knowledge and field experience to manage cost efficiency and ensure timely project completion. Executed work orders in accordance with Distribution Design Standards (DDS), and Overhead and Underground Construction Standards Manuals.

Implemented and upheld stringent standards of excellence, frequently communicating and actively involving others in resolving issues related to the electrical distribution system. Responded professionally to personnel needs and demonstrated proficiency in construction/maintenance techniques, tools, and equipment, as well as switching procedures and programs. Engaged with team members, peers, management at all levels, various company departments, and external customers on daily tasks and strategic initiatives. Led and executed large-scale construction projects involving both underground and overhead construction, maintenance, and operation of the electrical distribution system, adhering to regulatory requirements including environmental guidelines, safety protocols, and hazardous waste management. Accountable for achieving safety, financial, customer satisfaction, reliability, and environmental targets. Delivered work scope in line with regional objectives and contract procedures.

April 2013 – July 2014

Southern California Edison

Foothill, CA

Production Specialist

Leveraged comprehensive knowledge of construction methodologies and efficiency calculations to determine necessary resources for job completion. Strategically coordinated tasks, made informed decisions, and devised and implemented strategies to ensure timely, cost-effective, and productive work execution. Upheld high standards of excellence, frequently communicated, engaged team members in resolving electrical distribution system issues, and professionally addressed personnel needs. Ensured work orders were feasible and met customer requirements, and that all designs were in line with construction. Prioritized construction activities and confirmed constructability. Provided crews with necessary resources such as equipment, materials, and job site access. Formulated execution strategies, optimized scheduling, and coordinated jobs to completion. Ensured employees utilized system/tools for scheduling activities to maximize crew productivity and efficiency. Maintained up-to-date knowledge of processes, equipment, design and construction standards, and environmental and health regulations. Understood the impact of productivity, fatigue, premium time, and resource allocation on work unit performance. Collaborated with crews, customers, local supervision, and other departments to develop solutions.

Ensured adherence to all Edison regulations and OSHA standards, while maintaining work order compliance. Upheld traffic safety on-site, validated switching procedures, and confirmed the precision of circuit maps. Regularly assumed leadership roles, guiding others functionally and promoting a safety-conscious work environment in line with Edison's safety protocols and safe work practices. Set and upheld high standards of excellence, fostering open communication and engaging team members in resolving electrical distribution system issues, while professionally addressing personnel needs. Managed various tasks such as estimating and expediting material procurement to ensure timely project completion. Consistently offered process improvement suggestions and solutions to colleagues and management at all levels, leveraging a unique combination of technical expertise and field experience to manage cost efficiently among teams.

Supported the Field Supervisor in enhancing the performance of E-crew foremen and linemen through education on throughput, cost efficiency, and other productivity metrics. Provided guidance to crews to ensure high-quality work order production. Collaborated with the Field Supervisor to pinpoint project improvement areas and acted as a stand-in during their absence. Visited construction sites to ensure maximum efficiency of large projects, identifying improvement opportunities with the foreman and applying the latest construction processes. This included, but was not limited to, distribution design standards, Electrical Service Requirements, Construction/Maintenance Standards, and adherence to General Order (GO) 95 and 128 regulations.

Contributed to gatekeeping responsibilities to ensure maintenance notifications were scrutinized, endorsed, and implemented in accordance with regulatory standards, including those of the California Public Utilities Commission (CPUC), GO 95, GO 128, and GO 165. Evaluated, amended, and processed SCE notifications in SAP, ensuring the assigned priority matched the field condition detailed in problem statements and accompanying photographs. Aided in the creation and application of uniform gatekeeping methodologies and techniques to guarantee consistent program execution, adherence to program prerequisites, and reliable decision-making. Gained experience with the Overhead Detail Inspection (ODI) program and Underground Detail Inspection (UDI).

Provided constructive feedback by identifying and addressing E1P2 (and potentially E1P1's) notification issues, such as missing photographs, inaccurate problem statements, and wrongly assigned priorities, and involved inspectors in regular review and discussion of discovered issues. Maintained up-to-date Gatekeeper qualifications and training through participation in technical, safety, and program development training as necessary. Accompanied inspectors during ride-along, offering guidance, insights, standard procedures, responses to inspector inquiries, and informal feedback on inspections conducted during these sessions.

June 2011 – April 2013

Southern California Edison

Montebello, CA

May 2004 – May 2005

Par Electrical Contractors

San Diego, CA

January 2002 – May 2004

Henkels & McCoy

San Dimas, CA

Apprentice/Journeyman Lineman

Possess a comprehensive understanding of departmental and corporate policies, traffic regulations, OSHA laws at both state and federal levels, and environmental guidelines. Consistently offered process improvement suggestions and solutions to colleagues and management at all levels. Ensured safety measures were adhered to when handling electrical equipment and overhead lines. Actively participated in safety meetings and discussions on safety bulletins. Completed all mandatory safety and compliance training. Fostered a team environment where immediate and appropriate action is expected to prevent any potentially unsafe acts. Engaged in pre-job briefings, post-break discussions, and scope change meetings to ensure safety and efficiency. Maintained cleanliness and functionality of company vehicles and tools. Ensured job sites were left in a safe and tidy state. Regularly reviewed the APM Manual, studied safe work practices, and applied them as necessary. Participated in routine meetings to review bulletins, Hot Lines, and APM rule revisions. Stepped into the role of Electrical Crew Foreman as required.

June 2010 – June 2011

Cam Electric

Palm Springs, CA

February 2009 – June 2010

Henkels & McCoy

Pomona, CA

May 2005 – June 2009

Par Electrical Contractors

Kailua-Kona, HI

Electrical Crew Foreman

Focused on high-quality craftsmanship, team spirit, morale, and pride, I supervised personnel involved in the construction, maintenance, and restoration of electrical distribution systems. I provided leadership through mentoring, training, and setting an example Prioritized superior craftsmanship, team spirit, morale, and pride, overseeing union personnel involved in the construction, maintenance, and restoration of electrical distribution systems. Demonstrated leadership and guidance through personal mentorship, counseling, training, development, and by setting a positive example in behavior, safety, communication, and respect. Fostered and maintained relationships through active listening, sensitivity, and constructive performance feedback, ensuring fairness and consistency. Upheld safety standards and rules, leading by example.

Performed peer observations in compliance with field observation program guidelines. Clearly articulated expectations regarding safety, work methods, productivity, training, attendance, work schedules, and customer satisfaction. Regularly utilized the Accident Prevention Manual (APM), Injury and Illness Prevention Manual (IIPP), and safety bulletins, including Rules That Will Keep You Alive, for training new groundmen and apprentices, promoting safe work practices and continuous team learning. Demonstrated the ability to effectively communicate tailboard meetings to discuss work scope and foster a safety-conscious work environment through adherence to safety protocols and practices. in safe work ethics, communication, and respect.

I maintained good relationships by listening, being sensitive, and providing constructive feedback. I led by adhering to safety standards and rules. I conducted peer observations according to program guidelines and clearly communicated expectations about safety, work methods, productivity, training, attendance, schedules, and customer satisfaction. I regularly used safety manuals when training new staff to promote safe work practices and team building. I effectively communicated meetings to discuss work scope and encouraged a safety-conscious environment by following safety protocols and practices to prevent injuries.

January 2001 – January 2002

Contra Costa Electric

Moss Landing Duke Energy Power Plant

Groundman

Maintained company vehicles meticulously, ensuring all tools were operational. Performed pre-journey checks and promptly reported any mechanical issues to the E-Crew Foreman. Regularly reviewed vehicle inventory to guarantee readiness for daily crew tasks. Demonstrated a proactive approach to learning and applying new skills at the required level for safe and effective duty performance. Engaged actively in tailboards, offering problem-solving strategies by identifying and suggesting solutions to barriers hindering work progress.

Education:

2012 – Present

University of La Verne, Ontario, CA

B.S., Business Leadership Organization – Expected Completion June 2014

1997–1999

Florida Agricultural and Mechanical University, Tallahassee, FL

Undergraduate (Criminal Justice Studies)

1995–1997

San Bernardino Valley College, San Bernardino, CA

Associate of Business

SCE Sponsored Training:

E H & S Annual Refresher Fire Training Protocol Information Security Awareness

Aerial & Bucket Rescue Grid Ops & Troubleshooting Lockout/Tag out Confined Space First Aid/Bloodborne Pathogens Fire Training & Protocol Aerial Pole Top Rescue Vehicle Traffic Control Flagger Helicopter Operations & Safety Elevating Work Platforms/ Aerial Devices Rubber Gloving Synthetic Clothing Hazard Ladder Safety Radio Protocol Radio Frequency Radiation Heat Illness Prevention Personal Protective Equipment Ethics & Compliance Training Environmental/Hazardous Waste Safety Protocol Vault Rescue Training Click Schedule

Skills:

Currently hold a valid Class A Driver’s License, Proficient in computer programs such as Microsoft Word, Microsoft Excel, Design Manager, Click Schedule, SAP, CSS Workstation, COCO, Outage Management System (OMS), Program Writer, Distribution Project Information System (DPIS), and Facilities Inventory Mapping (FIM)

Certifications:

2008 Helicopter skid transfer and long line

2008 NCCO Crane

2007 Fault Locating & hypod high-voltage testing

2006 10-hour OSHA safety training

2005 Transmission splicing & terminating extreme high voltage

2005 Rubber gloving methods & EPZ grounding

2004 California-Nevada JATC

National Joint Apprenticeship Training Committee

Journeyman Lineman



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