Gabrielle Gray

Dallas, Texas *****

469-***-****

ad4rh8@r.postjobfree.com

Customer Service Specialist

Key Areas of Expertise

Dedicated and results-oriented Customer Service Specialist with 7 years of experience in delivering exceptional customer support. Proven track record in resolving customer concerns and ensuring satisfaction. Adept at handling inbound and outbound calls, emails, and chats. Proficient in customer support software and tools.

Skills

Inbound and Outbound Calls

Email and Chat Support

Vicidial, Excel, Outlook, Quickbooks, Word

High-Level Customer Support

Problem Solving and Communication

Multitasking and Adaptability

Professional Experience & Accomplishments

Salelytics Dallas, Tx May 2022- Current

Remote Sales Agent

- Assisted customers with order processing, including corrections, reorders, and cancellations.

- Contacted third-party shipping centers to address customer inquiries and requests regarding orders.

- Gathered consumer information for management support.

- Prepared and completed daily logs for call notes.

- Created and maintained Excel spreadsheets for tracking missed orders, declined payments, and cancellations.

- Handled inbound and outbound calls and emails related to orders and shipment information.

- Responded to customer requests and provided resolutions.

- Built customer rapport through email and telephone.

- Managed product allocation for customers across multiple distribution centers.

Wine.com Inc. Dallas, Tx November 2021- February 2023

Remote Customer Service Agent

- Helped customers process orders, corrections, reorders, and cancellations.

- Contacted third-party shippers to assist with customer requests regarding orders once shipped.

- Completed Excel spreadsheets to track missed orders, declined payments, and cancellations.

- Received inbound and placed outbound calls and emails regarding orders and shipment information.

- Allocated specific products for customers in designated warehouse locations.

Magic Palm LLC. Douglasville, GA January 2020- March 2023

Receptionist

- Scheduled and completed registration for new and established appointments.

- Prepared invoices, reports, memos, letters, and other documents using Word Processing, Excel Spreadsheets, and Database input.

- Screened telephone calls and directed calls to appropriate parties or took messages.

- Performed general office duties, such as ordering supplies, maintaining records, managing database systems, and basic bookkeeping tasks.

- Filed and retrieved documents, opened, sorted, and distributed incoming correspondence, including faxes and email.

Crazy 8 Tyler, TX September 2018- November 2019

Lead of Sales

Global Real Estate Team Stafford, TX February 2012 - March 2017

ADMINISTRATIVE ASSISTANT

Final Expense Direct Houston, TX May 2016 - November 2016

OPERATOR TRANSFER/CUSTOMER SERVICE REPRESENTATIVE

Education & Professional Development

Lawrence E. Elkins High School Class of 2015

Texas Southern University- 2015-2017

Texas Collage- Currently Attending

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