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Marketing Coordinator Customer Service

Location:
Los Angeles, CA
Posted:
April 03, 2024

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Resume:

Language

Skills

• ServSafe Manager Certified, Allergens

• TIPS bar certification

• Acumatica

• Netsuite

• YEXT

• Microsoft Office

• Monday

• English (Fluent)

• Spanish (Fluent)

Education

Andres Arcos

MARKETING COORDINATOR

Work Experience:

Marketing Coordinator Medterra CBD - 2020- 2022

Marketing Coordinator Pedego Electric Bikes - 2022- Current Head Barista Apple Pie Bakery - 2017-2019

• Trained students in the front of house beverage department.

• In-charge of Bar inventory, Heavy beverage machinery.

• Head barista for station development, beverage development and BOH coordination.

• Food and beverage pairing for seasonal menu changes.

• Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

• Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.

714-***-**** Santa Ana, California ad4rg4@r.postjobfree.com Personal Profile

Organized and dedicated Marketing

Coordinator with proven track record of

providing exceptional customer service in

fast-paced environments. Offering keen

attention to detail and strong decision making

skills to manage multiple, concurrent tasks.

• Work closely with the cross functional teams of operations, retail development, customer service and graphic design as well as 3rd Party delivery vendors to ensure a smooth and timely rollout of all initiatives.

• Drive the development and execution of retail projects such as, onboarding of new stores, seasonal materials, annual conferences and events and other marketing projects and initiatives.

• Point person for day-to-day communication with vendors, operation services, retail and IT.

• Develop successful and innovative marketing programs to drive retails sales and engagement.

• THE CULINARY INSTITUTE OF AMERICA-

HYDE PARK, NEW YORK

-Bachelor of Professional Studies:

Food Managment (September 2019 - June 2020)

-Associate of Arts: Baking and Pastry

(February 2017 - September 2018)

• Foundations of Digital Marketing and

E-commerce (Google Certificate)

• Helped create marketing and email campaigns and managed social media accounts.

• Maintained expert knowledge of our entire line up of products, as well as legacy products and pipeline projects.

• Created shipping inserts and protocols to create a better, more high touch experience for DTC customers.

• Manage events calendar and promotional materials.

• Coordinate schedules and contact with outside vendors, including marketing and operations vendors.

PASTRY INTERN PEBBLE BEACH RESORT - 2017 - 2018

• Solo In charge of all pastry deserts for lunch and dinner.

• Deserts for banquets of over 400-500 guests.

• Lamination and Finishing of wedding cakes with the head pastry chef.

• Centerpieces desert designs for seasonal occasions.

• Utilized pastry blenders, wire whisks and sifters to combine measured ingredients into bowls.

• Oversaw pastry coolers and storage areas to monitor ingredient and supply inventory levels.

• Scaled out and mixed ingredients according to recipes and procedures.



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