IHEKAIBE LUCY EBERE

Address-: ** Okiki Street off Grandmate Bus-stop Agor Palace Way

Email-: ad4rf0@r.postjobfree.com

Tel-: 081********, 070********

OBJECTIVE

To deliver exceptional customer service, resolve issues, and maintain positive customer relationships, ultimately ensuring customer satisfaction and loyalty to the company. WORKING EXPERIENCE:

THE TRAFFIC RESTAURANT

Polo Club Way South West Ikoyi

POSITION HELD: CUSTOMER SERVICE PERSONNEL

2021

DUTIES

Welcomed diners, escorted them to their tables, and ensured organized seating plan.

Familiarised with the menu offerings, including ingredients and preparation methods, to assist customers with their choices.

Accurately recorded customer orders and any special requests, and conveying them to the kitchen staff.

Served meals, drinks, and side dishes promptly and ensuring they meet quality standards.

Periodically visited tables to ensure diners are satisfied and addressing any issues.

Resolved customer complaints or issues with professionalism and ensuring customer satisfaction.

Presented bills, processing payments, and providing change or receipts.

Recommended special dishes, beverages, or desserts to increase sales.

Communicated orders and any special requirements to the kitchen and ensuring timely delivery of food.

Adhered to food safety and hygiene standards, especially regarding handling and serving food.

Collaborated with fellow staff members to provide a seamless dining experience for customers.

DEBRAGRACE

201 Herbert Macaulay Way Yaba

POSITION HELD: FRONT DESK PERSONNEL

2020

DUTIES

Understood the store's products, brands, and trends to provide informed assistance to customers.

Offered a welcoming and helpful experience to shoppers, answering questions, and assisting with selections.

Presented myself in a way that reflects the store's fashion aesthetics and appeals to the target customer base.

Familiarised with clothing and accessory details, such as materials, sizes, and care instructions.

Provided fashion advice and helped customers coordinate outfits or accessories.

Exhibited high proficiency in cash register and payment processing systems, including handling returns and exchanges.

Monitored stock levels and assisted in restocking displays as needed.

Assisted in maintaining attractive and appealing store displays.

Recommended complementary items or encouraging customers to consider additional products.

Resolved customer issues, such as sizing or product availability concerns.

Kept the front desk area tidy and organized.

Was responsible for processing payments.

IROKOTV

99, Valley view plaza Opebi Lagos, Opebi, Ikeja, Lagos. POSITION HELD: CUSTOMER SERVICE

2019

DUTIES

Maintained a positive, empathetic and professional attitude towards customers at all time.

Responded promptly to customer inquiries.

Acknowledged and resolved customer complaints.

Processed orders, forms, applications, and requests.

Ensured customer satisfaction and provide professional customer support.

Kept records of customer interactions, transactions, comments and complaints. SWISS INTERNATIONAL D'PALMS AIRPORT HOTEL

10/12, Kolawole Shonibare

Street, Ajao Estate, Lagos – Nigeria.

2013

POSITION HELD: WAITRESS

DUTIES

Developed and sustain a level of professionalism among staff and customers.

Provided excellent services to guests to ensure satisfaction.

Took customers order and delivering food and beverages.

Recommended menu, answering questions and sharing additional information. KEY SKILLS AND COMPETENCIES:

Excellent communication and interpersonal skills, both written and oral.

Establishing and maintaining positive customer relationship.

Able to adapt tone language, style for different customers and situation.

Basic knowledge in business management.

A creative thinker and result oriented, self-motivated and ability to spot and frame issues to enable effective cross functional decision making.

Excellent organizational and time management skills with the ability to prioritize in a fast-paced environment.

Ability to build and maintain a network of professionals, clients and organizations.

Ability to research and understand industry, market trends and competitors.

Flexibility to adjust to changing circumstances and embrace innovation. INSTITUTIONS ATTENDED & QUALIFICATIONS

UNIVERSITY OF ILORIN, Ilorin, Nigeria 2014- 2018

BA Performing Arts

CYRICH INTERNATIONAL SCHOOL, Enugu 2007 - 20013

Senior Secondary School Certificate Examination (SSCE) COMMAND CHILDREN SCHOOL (Anambra, Nigeria) 2001 - 2007 First School Leaving Certificate (FSLC)

REFEREE

Available On Request

Contact this candidate