Jonathan Vasquez

Information Technology Technician / Specialist

Ventura, CA Phone: 805-***-**** Email: ad4rdv@r.postjobfree.com

Objective

Obtain a challenging role in a reputable organization to utilize my technical, analytical, and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the Information Technology sector. I have recently obtained certifications for both CompTIA A+ and CompTIA Network+

Experience

IT Help Desk Support Tropicana Global Group 2023-2024

Maintaining ticketing system submissions

End user support / asset administrator

Installation and updating hardware /software PC, Tablets Laptops(SurfacePro).

Server Room Maintenance Networking and cabling

Site Administrator

Information Technology Consulting Self-Employed 2021-2023

Smart-home Setup (IoT)

Networking and Cabling

Imaging, Data Back, and System / Security Updates

Hardware Maintenance and Installation

End User Training and Support

Paysafe Tech Support / Help Desk Call Center 2019-2020

Handle 60-80 inbound calls helping consumers with technical issues involving their credit card terminals, including setups, downloads, and troubleshooting errors.

De-escalate and problem solve unsatisfied customers with excellent technical, communication and customer service skills

Improved product recommendations and increased sales

Respond to, record, track, and close tickets through the help desk management system

SolarCity Field Energy Consultant 2017-2019

Conduct In-home consultations to provide residential customers with Solar Solutions to their energy needs and make recommendations for installation / upgrades to home based on a need's analyst

Develop sales plans for solar energy system development, monitoring, and assessment

Increase Product and Consumer Awareness by developing technical and non-technical marketing collateral and presentations

Report sales plan for solar energy development, monitoring, and evaluation through CRM-SalesForce

Time Warner Cable Call Center Telecommunication Specialist 2013-2017

Utilized consultative approach to the sales process to learn customer needs and make recommendations while maximizing company revenue

Effectively manage a high-volume of inbound calls with professionalism and superior inter-personal skills

Defuse volatile customer situations by demonstrating genuine concern, willingness to understand, and speaking calmly to show empathy

Manage and notate customer calls efficiently and effectively in a complex, fast-paced, and challenging call center environment

We R Wireless Retail Store Manager Authorized Reseller of Verizon Wireless 2010-2013

Handle service inquiries from customers by providing efficient and courteous customer service

Lead a team of sales professionals to meet and exceed assigned individual and store performance and profitability metrics

Support sales team with ongoing training, maintaining product knowledge of products and promotions, and policies and procedures best practices

Review operational records and reports to project sales and profitability

Wells Fargo Personal Banker 2006-2010

Develop relationships with customers to develop an understanding of customers financial needs and provide financial solutions

Conduct community outreach activities by reaching out to clients, visiting businesses, conducting educational financial seminars, and participating at community events

Assess client's financial situation and develop strategic financial planning solutions by providing a broad base of financial, credit, and loan services

Comply with regulatory requirements, including The Bank Security Act, Anti-Money Laundering, OFAC, USA Patriot Act. Privacy Act, and Community Reinvestment Act

Education

Ventura Adult Continuing Education (VACE) 2021-2023

Network Systems Technician

CompTIA A+ / CompTIA Network+

Woodrow Wilson High School

Graduate

Skills & abilities

Communication- Effective communication is the cornerstone of any successful professional relationship. Being able to articulate your thoughts and ideas clearly and concisely in written or verbal form is crucial for maintaining productive working relationships. This soft skill also encompasses active listening, understanding, and interpreting non-verbal cues, and adapting communication style to suit different audiences.

Problem-solving: Identify, analyze, and solve problems is an. Being a skilled problem-solver I have a logical and systematic approach to identifying the root cause of issues, as well as the creativity to generate and implement effective solutions. This skill requires a combination of critical thinking, research, data analysis, and innovation.

Emotional intelligence: Able to recognize and manage one's own emotions and the emotions of others. Being aware of one's own emotional state, being empathetic towards others, and responding appropriately to emotional cues. I am highly emotionally intelligent, can build strong relationships, resolve conflicts effectively, and lead with empathy.

Interpersonal skills: Build and maintain positive relationships with others. This soft skill involves effective communication, active listening, empathy, and conflict resolution. I am a person with strong interpersonal skills who can build rapport, establish trust, and collaborate effectively with others.

“The most difficult thing is the to act, the rest is merely tenacity. The fears are paper tigers. You can do anything you decide to do. You can act to change and control your life; and the procedure, the process is its own reward.” -Amelia Earhart

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