Proposal Desk Manager

Wayne P. Corneilson

**** *** **** **** • Sadieville, KY 40370

cell: 859-***-**** • *****.**********@*****.***

Professional

Objective

To meet challenges and find opportunities for personal and professional growth in a position that takes your organization’s Proposal Desk to the next level.

Experience

1996–present

Lexmark International, Inc.

Global Proposal Desk Manager (January 2018-present) Lexington, KY

Planned and implemented Proposal Desk expansion to support 7 additional languages and over 10 additional countries

Assisted with hiring and training 15 additional personnel in low-cost countries (currently manage the team of 30, including 5 managers)

Upgraded and automated customer satisfaction, database management, workload and win/loss reporting using Qvidian Analytics and Microsoft Power BI dashboards

Results: 200% increase in proposal projects and 125% increase in annual revenue won; low team attrition rate, with a majority staying at Lexmark

Responsible for: team motivation and cohesion; global process standardization; proposal system adoption and expansion; consolidated reporting and analysis; continuous improvement

North America Proposal Desk Manager (March 2008-January 2018) Lexington, KY

Initiated, researched, planned, and implemented new proposal process and system

Hired, trained, and oversaw off-shore proposal team supporting English-language proposal projects

Designed and integrated customer satisfaction survey and reporting tool for continual evaluation and improvement

Results: 200% increase in projects handled by the Proposal Desk and 100% increase in win rate, while decreasing the time requirement for the sales force by 55%

Responsible for: rollout and maintenance of proposal automation system; reporting and analysis; team management and training; plus proposal coordination as needed

Marketing Analyst (February 2007–March 2008) Lexington, KY

Research Analyst: Project Manager for numerous survey and research projects involving Brand Awareness, Customer Satisfaction, Market Segmentation, and Customer Solution Requirements

Sales Analysis Team: Assisting in the design, implementation, and scoring of the new activity-based sales team measurement program

Sales Support (June 2004-February 2007) Cincinnati, OH & Lexington, KY

RFP Coordinator: Project Manager for 40 to 50 major sales proposals annually

Sales Force Website Administrator: Responsible for redesigning, streamlining, and updating primary sales tool for Lexmark’s large account sales force

Account Manager (July 1998–June 2004) Chicago, IL & Cincinnati, OH

C-level solution sales to Fortune 1000 accounts

Rookie of the Year; three Achiever Club awards; quota range of $1.2 to $2.4 million

Systems Engineer (January–July 1998) Lexington, KY

Assisted account managers with technical aspects of solutions design, implementation, and support

Marketing Communications (March 1996–January 1998) Lexington, KY

Designed and produced samples for marketing and sales

Vendor/Supplier relationship management

Education

at Lexmark

Advanced Qvidian proficiency: Proposal automation and database administration

Advanced Microsoft and MS Office proficiency: Dynamics, Power BI, SharePoint, Outlook, OneNote, Word, PowerPoint, Excel

1990-1992

Binghamton University, Binghamton, NY

Coursework toward MSed with a concentration in Biology and Chemistry

1988-1990

State University College at Oneonta, Oneonta, NY

BA, Secondary Education, 3.8 GPA, magna cum laude

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