PAMELA HAYNES

Atmore, Al.

Cell-251-***-****

ad4rc2@r.postjobfree.com

Authorized to work in the US for any employer.

Professional Summary

Knowledgeable customer service professional with extensive experience in customer service and the health care field. Known as a team player with a friendly demeanor and proven ability to develop positive rapport with clients. Maintain ongoing customer satisfaction that contributes to overall company success. Highly articulate, with a results-oriented approach that addresses client inquiries and issues while maintaining strong partnerships. Collaborate well with the customer service team while also engaging independent decision-making skills.

Work History

Patient Care, 2019- Current

AltaPointe Health System, Bay Minette, AL

Helping patients with mobility issues get into wheelchairs and assisting patients during exercise.

Listening to and taking note of patient concerns and tracking patient progress during basic care or physical therapy.

Drive patients to/from the Group Home and Day Treatment

Behavior Aide, 2012-2015

AltaPointe Heath System- Bay Minette, AL.

Documenting incidents in a patient’s medical chart as appropriate

Providing support and guidance to patients with dementia or Alzheimer’s Disease

Providing one on one direct behavioral intervention

Providing time-structuring activities

Providing immediate behavioral reinforcements

CNA, 2009-2011

Westminster Village-Spanish Fort, AL.

Answering patient calls and alerting nurses to emergencies

Monitoring vital signs, such as blood pressure and heart rate

Helping patients with their daily needs, such as eating, bathing, dressing, and toileting

Ensuring patient comfort by changing bedding, filling water jugs, and positioning items so they are in reach.

Repositioning or transporting patients who may be confined to bed or wheelchair.

Serving meals and assisting patients with eating

Recording information and reporting to nursing staff

Providing physical support and meaningful interactions with patients

Skills

Customer Service

CPR

Microsoft Word

Excel

Outlook

Communication

Problem Solving

Time Management

Active Listening

Collaboration

Empathy

Leadership

Critical Thinking

Education

Faulkner State Community College- GED

Jefferson Davis – Beginner Nursing

Gadsden Job Corps- Basic in Culinary Arts

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