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Customer Service High School

Location:
Wheeling, IL
Posted:
April 03, 2024

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Resume:

Michelle Huszti

*** ******** ***., *** ******* Il. 6016 847-***-**** ad4rc0@r.postjobfree.com

Objective

To obtain a position within a well-established company that utilizes my customer service skills. I look to become a contributing member to Presence in which I will be able to achieve personal and corporate goals.

Education

ASSOCIATES DEGREE OCC

· Major: Liberal Arts

Northeastern University: August of 1994- 1 year

Oakton Community College – completed my Associates Degree HIGH SCHOOL DIPLOMA JUNE OF1994 MATHER HIGH SCHOOL.

· Received scholarship in/from Business Management Class. Skills & Abilities

MANAGEMENT

· Excellent Customer Service

· Excellent Organizational Skills

· Experience with Kronos, Epic and Microsoft Office software.

· Experience in Payroll systems

· Experienced in billing, client and account management.

· Knowledge of Medicare part A and B billing, and all other insurances.

· Experienced in Employee Union Audits

· Determined always to change or improvise for the better!

· Very goal driven, never give up, and loves to accept challenge!

· Always come to work with full love and ready to start the day with any challenge that might come in my way. I care, I love my job now, which is helping and understanding patients concerns or needs, dealing with colleagues, working with the greatest team of doctors I’ve ever met, and an extraordinary manager which thought me a lot! I know I am ready to move on now. COMMUNICATION

· I believe this is one of the most important areas towards this position.

· Communication skills, knowing how to handle situations, either between employee’s or patient’s frustration moments, if any. Knowing how to provide or perform your duties in your field, either if it is front desk, MA, MD, etc.

· Also, patience is a must. I do not believe in bringing to work your personal problems. We are at Presence to help and guide others, whether it is just by helping a patient refill a med, or just make an appointment for them, or something more major, like a “walk in” patient who needs to be seen right away because he/she has a sharp stomach pain, which later he finds out that the doctor diagnosed him Page 2

with cancer! This needs good skills from the manager, knowing how to teach your team to provide team work and utilize their skills to try their very best and provide great customer support, love and care.

LEADERSHIP

· Leadership to me does not mean only being a good leader. Leadership is knowing how to use your own skills through good communication and excellent behavior/respect towards one another. Knowing how to work as a team with employees or physicians. Experience

PRESENCE MEDICAL GROUP- PMG SHERIDAN AUG.2016-PRESENT

· TITLE – Patient Services

INTERSTATE TRANSPORT LOGISTICS ELK GROVE VILLAGE, IL. 2012-2016

· Managed all office work, such as payroll, bills, also dispatched out truck loads, and sometimes even took loads myself throughout the country.

· Reason for leaving: company closed down

VILLAGE NURSING HOME I SKOKIE IL. I APRIL OF 2015-JULY OF 2010 Started out as Assistant Manager, promoted to Manager after three months. Managed all patient’s charts, insurances, all employee’s payroll, took care of all office bills and orders. Also, all backround checks for employees and our residents were done by me. After six months, I was transferred to the headquarter office from where 11 nursing homes were managed.

Reason for leaving: The owner of the nursing home sold the business. All employees at the headquarter were layed off.

BUSINESS OWNER I DES PLAINES IL. I NOVEMBER 2000-2005 Construction company, owned by my husband, which he still practices. Managed payroll, accounting, billing, and all appointments were made by me. Increased growth and profits up to 60% in the first 18 months. PRO-CARE DENTAL - DR. DANOS OFFICE I MORTON GROVE IL. I JULY OF 1998- NOV. OF 2000. Dental assistant, assisted with patient records, scheduled appointments. Reason for leaving: I met my husband and ran away with him to start a new journey. MY GOAL NOW

I want to grow with Presence, soon Amita! All my life I made changes and upgrades. I like to learn new things, I never say no to a new challenge, no matter how easy or hard it looks. Amita will be a change. It will be an improvement, an upgrade.

I want to grow and help out. We are working together to improve lives, this is the most wonderful thing a human being can do on earth! I want to be part of it! I don’t know everything. I am not a God, but I know one thing, and that is that i am special! I have what it takes to make it happen. I don’t believe in one thing, which is miracles or luck. I believe in hard work, communication, team work, coordination, and honesty. Page 3

HOBBIES

Sow, travel and spend time with family.

REFERENCES

MILAN GANGER - My existing manager – 847-***-****

ERIKA POPTILE – Friend 773-***-****

JUSTIN - 312-***-****



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