Team Leader Customer Service
Resume:
RODFORSYTH
Trent Lakes, ON K*M *A* 705-***-**** ************@*****.***
Professional Summary
Focused Mechanical Technician with 25+ years of experience in several manufacturing areas. Adept at working in all kinds of situations and with heavy machinery and equipment. Dedicated to increasing effectiveness by streamlining workflows and maintenance procedures with knowledge of developing and enhancing best practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Multi-tasking leader well-known for executing successful, new production initiatives. Creates a dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success. Hardworking Team Leader with 25+ years of experience in manufacturing environments. Knowledgeable in KPI analysis, implementation and corrective planning. Engaging and motivational. Skilled at training, coaching and developing high-performing employees. With a good understanding of streamlining procedures to increase production rates, maintain equipment and maximize employee progress. Cautious and dedicated to critical thinking and conflict resolution. Understanding of large equipment and production line products.
Work History
Mechanical Technician 04/2021 to 04/2023
BWXT – Peterborough, ON
Coordinated installation of systems, machinery and components.
Inspected and tested equipment, machinery and components to diagnose issues, recognize defects and determine appropriate repairs.
Identified mechanical problems and determined best solutions for correction.
Recommended design modifications to eliminate prototype machine and system malfunctions.
Completed root cause analysis, logged faults and prepared system reports.
Frequently diagnosed mechanical problems and determined how to correct issues.
Conducted tests of units and components, recording results.
Collaborated with manufactures, vendors and clients to resolve design issues.
Collaborated with coworkers, discussing assembly and needed product adjustments.
Planned, produced and assembled new or changed mechanical parts for products such as industrial machinery.
Utilized machine shop equipment to construct and modify needed parts.
Team Leader 04/2015 to 12/2020
General Motors Canada – Oshawa, ON
Led team of 11-13 members while providing exceptional customer service.
Attended daily production meetings
Provided input to other team leaders / supervisors, made suggestions as to dealing with quality issues
Completed daily / weekly reports
Ordered stock weekly for production
Inspected workstations for safety issues
Solved problems quickly
Maximized efficiency by removing safety hazards and debris from work areas.
Cross-trained and provided back up for customer service managers.
Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Adhered to rigorous standards for customer service, merchandising and operational safety.
Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
Implemented new working processes which delivered continued improvements.
Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Paint Quality Inspection /Assembly Line Operator 08/2002 to 04/2015
General Motors Canada – Oshawa
Painted new vehicles on moving production line
Inspected painted vehicles for dirt / defects
Sanded and polished defects
Applied sealer on body seams
Installed various trim components on moving line - within predetermined time limits
General Machinist 08/1997 to 09/2000
Branson Machine and Tool – Peterborough, ON
Studied blueprints or layouts on workpieces to determine sequence of operations and finished dimensions of workpieces.
Reviewed project blueprints to determine size of batches and speed of machine.
Checked output for consistency with specifications and discarded defective items.
Measured, examined and tested completed units to detect defects by using precision instruments such as micrometers.
Set up, adjusted, and operated all basic machine tools, including lathes and milling machines. Aligned and secured holding fixtures, cutting tools, attachments, accessories, and materials onto machine.
Operated hoist in order to load parts onto machining center, lathe, or mill.
Took measurements and marked material for cutting or shaping.
Monitored speed and feed of machines during machining process and measured and examined completed units.
Selected appropriate tools and materials to be used in preparation of machinery work.
Fabricated and shaped parts such as tools and machine parts out of metal, plastics and composites.
Read and interpreted blueprints to make parts according to specifications.
Used various portable and fixed machine tools such as boring bars, milling machines, facing machines and drill presses.
General Machinist 09/1995 to 08/1997
Quickmill Inc. – Peterborough, ON
Installed, adjusted, set, and repaired or replaced various regulating or safety devices such as meters, gauges, valves, governors and automatic alarms.
Maintained equipment by completing preventive maintenance requirements and followed manufacturer's instructions.
Measured, examined and tested completed units to detect defects by using precision instruments such as micrometers.
Aligned and secured holding fixtures, cutting tools, attachments, accessories, and materials onto machine.
Operated hoist in order to load parts onto machining center, lathe, or mill.
Performed routine machine maintenance and repaired minor damages.
Provided job training and monitored performance of team members.
Tested and inspected installed machinery and equipment during trials.
Education
No Degree: Manufacturing
Fleming College - Peterborough, ON
High School Diploma 06/1988
Adam Scott Collegiate Vocational Institute - Peterborough, ON
Accomplishments
While at Quickmill, I sat on the Operations Committee Board as a representative for the milling dept. Collectively we discussed and made decisions to improve the productivity and increase the safe awareness for each employee. I was the safety rep for my dept, and while in that position, no major injuries or lost time incidents occurred.
At Branson Machine, I wrote several complex CNC programs and developed many fixtures and jigs as well as custom tooling that, some of which, are still in use today. These various creations helped increase production, while also freeing up the operator to de-burr parts, or run different machinery thereby doubling the efficiency of that particular operator.
At G.M. I recieved monthly training / updating in WHMIS/HazMat, as well as safe work practices.
Affiliations
Current President of the Peterborough Astronomical Association. I was a past Vice President, past Observing Director and sit on the Executive Committee. I own several telescopes and cameras and enjoy amateur astronomy. I enjoy creating unique furniture and other woodworking items in my workshop.
Certifications
I have a valid class "G" license
Forklift license - expired
First Aid/CPR Certified
CompTIA A+ Technician
Licensed Crane Operator
Licensed Skyjack Operator
Certified in Working At Heights
Additional Information
I think in terms of 'What can I bring to the table'. I take a firm but fair approach to dealing with personnel / employee relations. I have excellent people skills. I am personable, thoughtful and creative. I am a forward thinker, an innovative problem solver and a quick solution finder. I would be an asset to your team.
Contact this candidate