Stephanie Hunter

ad4rax@r.postjobfree.com 310-***-**** Los Angeles, CA

SUMMARY

Seeking Customer Service Representative role with 24 years of experience in client-facing positions, including remote work in medical call centers. Proven track record in scheduling, payment processing, and skill assessment. Committed to excellence in communication and customer satisfaction, with a clean background check. WORK EXPERIENCE

Optum Medical Group (Contracted) Torrance, CA

Call Center Remote Nov 2022 - Present

• Facilitate timely follow-up appointments with healthcare providers, promoting continuity of care for patients post-discharge.

• Enhance communication channels between patients and medical offices, streamlining the appointment scheduling process.

• Collaborate with medical staff to efficiently coordinate patient care activities, ensuring a smooth workflow. USC Alhambra Alhambra, CA

Medical Call Center Rep Sep 2017 - Sep 2022

• Successfully navigated high-volume inbound calls to schedule patient appointments, optimizing access to healthcare services.

• Processed payments and resolved billing issues, maintaining accuracy in financial transactions and achieving customer satisfaction.

• Coordinated with medical staff to page on-call doctors, aiding in swift response during urgent patient situations. Sunwest Mortgage Co Cerritos, CA

Loan Specialist/ Call Center Apr 2016 - Jan 2018

• Efficiently handled a significant volume of incoming calls, providing timely and courteous support for mortgage-related questions.

• Initiated compassionate outreach calls to clients affected by disasters, delivering critical information and assistance.

• Maintained strict adherence to both regulatory standards and company policies in all interactions and processes. Cellphone Commerce CA

Warehouse Specialist Feb 2004 - Aug 2016

• Oversaw procurement operations, producing precise purchase orders for mobile device inventory, ensuring alignment with business requirements.

• Coordinated effectively with suppliers to guarantee timely product availability, optimizing inventory levels to meet demand.

• Monitored order fulfillment meticulously, maintaining clear communication channels with vendors to facilitate efficient procurement cycles.

Lynwood Developmental Care

Disability Support Worker Jun 2003 - Feb 2007

• Facilitated daily living activities for individuals with disabilities, ensuring nutritional needs were met through meal preparation and maintaining hygienic living environments.

• Supported resident participation in recreational activities, contributing to improved social engagement and overall quality of life.

Nix Check Cashing

Sr. Teller Sep 1999 - Oct 2003

• Executed a range of financial transactions with precision, including check cashing, money order issuance, and wire transfer facilitation.

• Maintained exemplary customer service standards, achieving client contentment through adept transaction processing and responsive inquiry resolution.

EDUCATION

Universal High School

AA Degree, Criminal Justice

Los Angeles

Sep 2020

SKILLS

Customer Communication • Problem-solving

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